Ernest Doe & Sons Anmeldelser 36

After being a loyal customer ernest doe for many years I have got fed up with the staffs very miserable attitude, maybe they've been there too long and they're too old, especially in service and sales not very nice to do business with miserable people so have moved all my servicing and business to rival where they're very happy to see you and help you if you've been receiving miserable sevice with the staff at ernest doe you should move too It makes you feel so much better dealing with happy people.

Ernest Doe Framlingham picked-up, serviced and repaired, and dropped off my sit-on mower in November. Following the service there remained a fault with a spring and the carburettor but Robin, the service manager, rapidly responded and sent a technician to fix the issue on site that day. The mower is now running sweetly and the negotiated bill satisfactory.

The purchase of a used triple mower and prompt, efficient delivery service made it a pleasure to deal with Ernest Doe....thanks to Matt Wise (Groundcare sales manager and Alfie (delivery driver).

I took a chainsaw in to have a fault diagnosed and to get an estimate for repair. They went ahead and did over £100 of work without consulting me. This work didn't fix the problem and I had to fight hard to get a partial refund.

I took my Honder strimmer and asked them to fix the throttle as 2 spring got lost and also to change the spark plug. I got it back 3 weeks later at a cost of £83, how on earth it come to that much just supplying 2 very very small spring and a spark plug i will never no. So when i got it home and I started it oil was coming out everywhere and it was leaking Petral, so I took it back, a few days later I received a call from them saying that there was no oil of Petral leaks but the carburetor needed changing so like a fool i agreed, now looking back for the life of me I will never know why I said yes do it then. ,so I took it to them. I've had the Honder easy start strimmer for 3 year and with a little bit of choke it always started first time ever time even though 2 springs were missing on the trigger inside so it would only do half the revs but still usable so when I got it back after the 2 spring had been fitted it fully reved up like it should.
Anyway I got a call about a week later saying it would cost from £170 or more. The lady said do you want to think about it? I'd only just spent £83 on it, yes I said and they said they would call me back on the Monday to see what i wanted to do, this being a Friday. I never received a call and I'd forgot about it till a week or so later, so I decided to call and asked them to go ahead with the repair. Two or three weeks later I got a call saying it was ready to pick up. I paid the wopping £212.52p that they now said it would cost i bought it home and when I used it that same day and put the choke on it felt lose so I just pulled the string and it did start first time but when I then put the choke on it did absolutely nothing whatsoever bearing in mind I new how it worked having had it for 3 years. So I called saying there is now no choke working so I was asked to take it back so I did and then I left, 5 minutes later I received a call from them asking to go back and speak to the guy who had done the work on it, I was taken round the back to the workshop, and the guy who work on it had pulled the casing of exposing the choke and preceded to say that the choke only worked because the carburetor was partly blocked with some muck ln the carburetor . Noooo I said no way the choke as always worked and I picked the strimmer up pulled the string and it started i then began to pushed the choke up and down without it coughing like it should once it's started up, the choke leaver may just as well not be there . By now I was getting a bit irate with him telling me this and that and taking no blaim whatsoever, the manager then come out and i explained that there is no choke working and that it has always worked and was working fine till I bought it in to have the new carburetor fitted then the guy who fitted the carburetor says OK but the only way to get the choke working is to changed the mount where the carburetor sits, and that's going to cost you with me replying ive just spent £295 you fit that for no charge then as the choke was working and always had been till I bought it here no he said I've told you it was working because the carburetor was partly blocked. Garrrrr! I said come the winter when it's been sitting in the shed for a few weeks/months it won't start without the choke i know this strimmer like the back of my hand. The manager then said I'll tell you what if it won't start in the winter bring it back and we will sort something out I give you my word. So off I go taking the strimmer with me and storing it in my garage. About three weeks later i needed to do some strimming i pulled the string time after time after time it just wouldn't start and not once since I've had it had it not started on the first pull with the choke on never ever. I called them and the Manager happend to answer the phone and he remembered and said bring it back and see what we can do or I will give you a refund, now knowing that a mount wasn't going to be changed as i had mentioned this at the time of calling can you confirm to me that you will change the mount at no charge We can't do that but lets see what els we can do i said it won't work and after all the agrow id had with them i called back and said im not bringing it back i will have the refund. I had said to the manager beforehand a refund won't fix the strimmer and the refund won't buy me another strimmer for £212. and that it cost £450 to replace it. I can only give you a refund he repeated. Absolutely diabolical service you take a working strimming in and they brake it i will never use them again ever and I'd advise anyone else not to use them. Ive been bitting my toung and waiting to write this since waiting for a refund for the last two weeks and I got the refund today the 10th 2025 of September. I have now bought another Honder easy start, easy start strimmer its in the name for £450 . I'm now going to the country court tomorrow to get the paperwork and procced with claim , it's the principle of it all im no mug no doubt they will reply to this with some kind of excuse

Brilliant service, reasonable price and a very helpful delivery driver

A week ago I bought a Bulldog 6lb splitting axe from the Maldon branch. Having used it just twice since to split mainly ash logs the rubber collar below the axe head has split. On returning it to the store for a replacement or refund the first assistant accepted it was faulty and went to look for a replacement. Obviously someone intervened and the manager then came to see me and said they would not replace or refund because the split was caused by “abuse”. He recommended that I rap tape round the collar to repair the split !!! … on a week old axe!
Now I’m no gorilla, just a 5’9”, 75 year old and I “abused” a 6lb splitting axe?? What sort of rubbish is that?
Doe’s have always been my store of choice for lots of DIY equipment but will certainly NOT be in future. I will avoid them and recommend to all I know to do the same.

Shocking customer service from the Wymondham branch management, despite heroic efforts from the staff. I have 4 Husqvarna mowers and 2 of them just dont work and the management just string me along. I have resported to TrustPilot because they ar enot acting otherwise - DO NOT USE THEM

The knowledge and care given to my enquiry, was fantastic, all I needed was a new strimmerhead, didn't expect it to be a stock item but it was. I didn't catch the guys name but he was really helpful. Had I not managed to get a replacement I would have been in a bit of a situation
Thanks guys at Ernest Doe Dartford.

What terrible after sales
I have been a loyal customer of Ernest doe for some years however never again! After purchasing tractor from them with under deck mower, it lasted 1 and a half mower seasons before catastrophic failure of the deck. It then transpired that parts for the deck are not available, attempts to repair the parts only met with lethargy on the part of all concerned.
The whole sorry tale ending in total denial of any knowledge of the parts, and having to rant at the lazy salesman to get my broken parts back. Once they have your money nobody cares. Buy a Kubota not a New Holland.

I have a Stihl GTA26 which was not running properly
I took it to Earnst Doe and they sorted it out for me. They explained what had been wrong, what they had done to fix it and how to try and keep it running at its best in the future. And it didn't break the bank
Thanks a lot

Ernest Doe Cambridge (fulborn) - First time customer and very pleased. Everything I needed in one place. Tried here due to being a well known brand name and they certainly delivered, not just a great mower, but nice people. Happy to listen and good after sale, they service too, not needed yet but am confident they will be as helpful when the time comes. Thank you very much to the time for being professional but genuine. Very happy customer. I will use this company again.

Was after a pair of Barbour Kirkton Chelsea wellies. Saw on instagram that it was 20% off boots. Went to the local shop the man was very helpful and friendly. Happy customer love my new boots

I thought I write this as I was really happy with my purchase from Ernest Doe & Sons.
I found some waterproof boots on offer on their website and as I had never bought there before, looked at the reviews on Trustpilot - leaving me a little worried. But the sales offer was very good, so I ordered the boots in the end.
Confirmation of purchase and processing arrived by email on the very same day and my shoes arrived perfectly packaged the next day! Absolutely no issues at all and a very positive shopping experience.

Esher branch, excellent professional service. Recently purchased a chainsaw and the setup was expertly done. A very knowledgeable staff provides an all-round high quality experience. Highly recommended.

Ernset Doe,Wymondham branch.
So pleased now to have my own Stihl chain sharpening set after bad service from this branch.Wife went to collect chainsaw after supposed sharpening and charged her double what I was quoted.Hardly sharpened at all.Feel fleeced especially as I had purchased saw and accessories from them at an earlier date.No more custom from us!

I needed a new battery powered mower and was very impressed with Edd who not only helped me choose the mower that best suited my needs, he quoted a competitive price and, following purchase, gave us a full demonstration.

Purchased a Hayter Harrier mower from these guys last week. Great service as always, delivered up and running within hours!

Ernest Doe Wymondham should be avoided at all costs. We took our Strimmer in to be fixed, it took 1 1/2 weeks for a call to say that they could fix it which was great. 3 weeks later, 5 failed phone calls we got through to be told the fix was with someone who had gone back to college hence the delay. We then had a call to say actually they couldn't fix it. We then got charged for the inspection despite wasting 3 weeks of our time. This is on top of the fact they "fixed" our John Deere which actually wasn't and we had to get someone else out to sort. The service now is a joke!!!

The reply below from Ernest Doe is untrue, we didn't get contacted after the inspection.

Helpful staff when i called to buy supplies (salt) and very friendly delivery driver who assisted unloading (thank you!).
Will definitely use again.