The products are high quality. The problem is customer service and replacement parts. For example the a wheel for a metro plus deluxe is no longer available (3 yr old model) This is totally unsus... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible customer service. I needed support with a return which they took ages to get back to me for a simple question. I returned the items and am still waiting for my refund nearly a month after the... Se mere
Virksomheden har svaret
Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the momen... Se mere
Virksomheden har svaret
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
3,0
Middel
230 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 52 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Still haven't received item
Similar to other reviews, I still haven't received my item after 3 and a half weeks despite saying it would take up to 7 days. I emailed last week to ask for an update (no tracking information provided in confirmation email) and I still have not received a response. If the company are having serious delays with their orders they should at least send out an email to all customers waiting on an order to apologise and provide an update. I have heard good things about these carriers but they are not cheap and the customer service is unacceptable. I have no clue if/when I will receive my order.
19. december 2024
Uopfordret anmeldelse
Do yourself a favour and choose any other brand!!! Terrible experince.rdred the natural linen omni…
Firstly I ordred the natural linen omni dream. They then jst subsituted this for black cotton and nylon fabric which I did not want. The package never arrived. I sent multiple mails which I still havnet gotten a response to 4 weeks later. Customer service deos not exist I called every day and never ansered once.
25. november 2024
Awful customer service
Awful customer service, been waiting nearly 4wks for my items, only comms from Ergobaby have been when I’ve contacted customer services, not at all proactive. Really disappointing.
22. november 2024
Fast communication with the customer…
Fast communication with the customer services.
25. november 2024
Order Still Not Received
I wouldn’t even give them 1 star to be honest…
I have emailed them numerous times as I still haven’t received the parcel that I ordered in November and now no one is replying to my emails…
Do not order from them I wish I didn’t!
25. november 2024
Never received the item (massive delivery delays)
After 3 weeks, I haven’t received yet (even if they promote that the carrier will be delivered in a maximum of 7 days).
I tried to contact the customer care team by phone, and the line is not working. I got a very delayed response by email confirming that the parcel has not even been sent.
Given that I don’t need the carrier anymore (I needed it before my holiday), I tried to cancel it but the ErgoBaby team didn’t allow me either. Now I need to wait until I receive the item and try to return it then. So wish me luck!
22. november 2024
Haven’t got it yet
Unfortunately I still haven’t received it yet but I keep getting asked to do a review so here you go.
22. november 2024
Still awaiting my item
Still awaiting my item. Advised a 20% refund would be made still awaiting this
22. november 2024
I haven't received my baby carrier I…
I haven't received my baby carrier I ordered off you 21st of November,I have emailed you twice haven't received a reply .
22. november 2024
Delay in the order
I made my order over 20 days ago and I'm still waiting. I've written to customer service and they don't respond.
22. november 2024
Haven't received anything yet
More than three weeks later and my carrier still hasn't been shipped
22. november 2024
Products still haven’t arrived despite…
Products still haven’t arrived despite ordering on 21st November and Ergobaby customer service have done very little to assist.
22. november 2024
Very Poor Delivery Service
I placed my order on 21st November and still haven't received it, and have had very little communication from Ergo and their customer service.
22. november 2024
I have still not received my product…
I have still not received my product and it has been a month
21. november 2024
An absolute disaster!
An absolute disaster!
It took over 3 weeks to ship my order - customer service were extremely slow on email and your phones are not connected so I was unable to get hold of anyone.
I will never, ever purchase anything
21. november 2024
Terrible service! Avoid!
Terrible service. Don't order from them. They lie about shipping dates. It's been nearly a month and I've not received my order. I needed it for a trip abroad and I had to buy a sling from a different seller so I had one in time. I asked them to cancel my order and they ignored my request and shipped the item to an address I won't be at. Now I've no idea if or when I'll get a refund. Customer services take ages to respond to emails and in some cases just do not respond. I'd avoid buying from Ergobaby directly and go through a third party supplier.
21. november 2024
No sign of order arriving!!
Ordered a high chair two weeks ago and have heard nothing since. No response from customer service despite trying to contact them several times! Over £200 spent on this. Disgusting service! Will be cancelling the order via my bank.
11. december 2024
Uopfordret anmeldelse
I ordered a baby bouncer
I ordered a baby bouncer, which hasn't arrived, and no replies from customer service and the shipping company is useless. Can't reach their UK phoneline.
Update, cancelled the order with my bank as no delivery or delivery updates were forthcoming and bought a BJORN. NEVER BUY FROM THIS SITE. If you do contact your bank and cancel the order as it won't come. Just look at the reviews on here and see for yourself. They can't deliver on their promises.
11. december 2024
Uopfordret anmeldelse
Avoid, not delivered/shipped
Same as over a hundred others, ordered but not received. Same story with customer service.
25. november 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.