Ergobaby UK Anmeldelser 230

TrustScore 3 ud af 5

3,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

The products are high quality. The problem is customer service and replacement parts. For example the a wheel for a metro plus deluxe is no longer available (3 yr old model) This is totally unsus... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Terrible customer service. I needed support with a return which they took ages to get back to me for a simple question. I returned the items and am still waiting for my refund nearly a month after the... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the momen... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

230 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 47 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing and friendly customer service

Amazing and friendly customer service. Very efficient.

Products are 5*. Do not go elsewhere!

1. august 2025
Uopfordret anmeldelse
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Jack,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 1 ud af 5 stjerner

I am extremely dissatisfied with…

I am extremely dissatisfied with Ergobaby’s customer service. When you purchase a product at a high price, you expect quality and proper support. Instead, I was told that in order to replace broken buckles, I must provide the original receipt — which I am apparently expected to keep for four years. The fact that I can provide the serial number and proof of having the product is not considered sufficient. This is nothing short of dishonest and disappointing. I will not be recommending this brand to anyone.

11. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great product!

Great product!

Received my ergo baby sling and changed my life! Previous well know brand sling was hurting my lower back as my baby got heavier. Since wearing the ego baby breeze I have no pain, it’s extremely comfortable and I’m able to go for long walks without any discomfort.

5. maj 2025
Bedømt til 4 ud af 5 stjerner

I have never had a bad experience with…

I have never had a bad experience with Ergobaby. I have contacted them about replacement parts on a previous pushchair and they were very responsive and just recently bought a new pushchair from them and it arrived quicker than the timescale given. Only improvement is that it would be good to have a tracking number so you know when your parcel is going to arrive.

20. maj 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Don't buy direct from Ergobaby - Poor customer service

I really like the item from Ergobaby. However, it was a bad mistake to order directly from them. The item was shopped on 8th April but we ended paying 3 times and got 3 items even we only wanted one.

The trouble was the check out process, we were desperate to complete the purchase but kept getting the error which we thought the transaction wouldnt went through. We contacted straight away to cancel the order but we got refused.

8. april 2025
Uopfordret anmeldelse
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear David,

Thank you for taking the time to share your experience with our website.

We apologise sincerely for the issues you encountered. We understand how frustrating this must have been.

We take these issues seriously and our team fixed the website issue. We would be grateful if you could kindly email us at customersupport@ergobaby.co.uk the order numbers, and we will be happy to look into the refund for you.

We have now requested for you to share some information with us. This way, we can contact you via email to assist you further on the specific issue you are facing. Thank you for your feedback and we hope to have the opportunity to serve you better soon.

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

Replacement buckle

Bought a replacement buckle for our Omni 360 Breeze, cost a few pounds only and shipping was free! Great to see this company supporting repairs therefore reducing waste.

21. april 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Amy,

Thank you so much for taking the time to share your experience!

We're delighted to hear you found the replacement buckle for your carrier affordable and appreciated the free shipping. We're dedicated in supporting repairs and helping reduce waste, so it means a lot to know this made a difference for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

great padding

great padding, comfortable, easy to use and adjustable and able to use from 0+ months

24. marts 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Thank you for your feedback Hitesh! We're so glad to hear that you like our carrier. We truly appreciate your support and kind words.

Bedømt til 1 ud af 5 stjerner

I have ordered a metro 3 and support…

I have ordered a metro 3 and support bar. It’s too small for my toddler despite the claim it was suitable so I want to return but when I go to their portal it says £0 is due for the pram and I also get one label instead of two. Yet I have two boxes to return so I have no idea how to send it back. I tried to contact the customer service for days via various means and nobody is coming back to me. I am tempted to send the pram first with the label I have but reading the reviews and seeing the amount stated was £0 I am worried I won’t even get the money back.
I wish I can rewind time and never bought anything from this scam my company

28. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely love the carrier

Absolutely love the carrier, I had a different brand before but my baby always cried when I put her in it and seemed uncomfortable. She absolutely loves being in this one.
It’s easy to put on and I love all the compartments to keep my phone keys and muslin while out!

3. april 2025
Bedømt til 5 ud af 5 stjerner

Great

It came good by time and was exactly what I needed. I had emailed customer support about where to get a replacement buckle and they were quick to respond and get me to the right page

17. marts 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Esther,

Thank you so much for taking the time to share your experience with our customer service!

We're thrilled to hear that your buckle arrived promptly. Your satisfaction is our top priority, and we're delighted to have provided a seamless experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

Comfort for wearer and supportive for…

Comfort for wearer and supportive for baby

24. marts 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear C.Willbye,

Thank you so much for taking the time to share your experience with our baby-carrier!

Your satisfaction is our top priority, and we're always trying our best to design products matching parents' needs.

We appreciate your recommendation and look forward to serving you again in the future.

Thank you again for your kind words and for choosing Ergobaby!

Best regards,
Your Ergobaby Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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