Ergobaby UK Anmeldelser 230

TrustScore 3 ud af 5

3,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

The products are high quality. The problem is customer service and replacement parts. For example the a wheel for a metro plus deluxe is no longer available (3 yr old model) This is totally unsus... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Terrible customer service. I needed support with a return which they took ages to get back to me for a simple question. I returned the items and am still waiting for my refund nearly a month after the... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the momen... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

230 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 52 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Poorly packaged and the brand new seat…

Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn't be bothered to take the smallest amount of care.

8. januar 2026
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Erin,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating experience. We understand how important reliable service is, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Bedømt til 1 ud af 5 stjerner

Still don't have my delivery order 20…

Still don't have my delivery order 20 days ! Tnx

7. januar 2026
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Katarina,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Bedømt til 1 ud af 5 stjerner

Ungortunatle I can't give 5 stars…

Ungortunatle I can't give 5 stars because my package didn't come from 19/12/2025 and now we have 05/01/2026. Asking for refund and still don't have a answer

22. december 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Malgorzata,

Thank you for sharing your experience with us.

We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.

It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.

Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,

Your Ergobaby Team

Bedømt til 1 ud af 5 stjerner
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Marium,

Thank you for sharing your experience with us.

We are truly sorry to hear that there was an issue with your delivery.

Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,

Your Ergobaby Team

Bedømt til 3 ud af 5 stjerner

Overpriced spare

Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee.

The good thing is that the new buckle does easily fit in, and the old one just needs to be smashed into bits to remove.

8. december 2025
Bedømt til 2 ud af 5 stjerner

Wrong stroller harness colour!

Have order a stroller harness , as lost a piece from the original one ( grey colour).
On the website is only grey colour harness option, as it is the stroller but received a black one …
You can say it has nothing to do with the stroller, completely different colour… a bit disappointed…

8. oktober 2025
Bedømt til 1 ud af 5 stjerner

Worst shopping experience, no customer service

This company is the worst to buy from. They’ve never delivered my order, and when I complained, they blamed the courier. However, I could see on the tracking that the courier was waiting for confirmation to pick up the parcel. There’s no customer service, and you have to communicate via email, which they only respond to when prompted.

15. august 2025
Bedømt til 5 ud af 5 stjerner

Replaced buckle

They responded to my query promptly and the product I needed was delivered very quickly

29. juli 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear customer,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that your order arrived promptly and that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

Great customer service and great product

Great customer service and great product

28. juli 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Chloe,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that our product and our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

Incredible customer service from Anna

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle.

Highly recommend the carrier too (omni deluxe in linen)! The linen i personally like more than the mesh version as just feels like a bit nicer fabric so softer for bubs while still being breathable

11. august 2025
Ergobaby UK-logo

Besvarelse fra Ergobaby UK

Dear Neha,

Thank you so much for taking the time to share your experience with our customer care team and with our Omni Deluxe!

We're thrilled to hear that our product and our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Bedømt til 5 ud af 5 stjerner

Fantastic carrier, really classy

Ergobaby has been fantastic, we recently bought the ergo omni deluxe and it’s way better than all the baby carriers we have had. The fabric quality is excellent, It looks amazing, it feels very light on your body, we can now back carry, front carry facing in and out, we have pockets for keys and phones and most importantly baby feels very safe, baby is extremely happy and comfortable in there. You can tell they had both parents and babies in mind when they designed it, The only tiny tiny negative is I wish the instruction manual was easier to hold and to understand, I’m still struggling a bit with adjustments. I have been using the ergo for a couple of weeks now so I’m just hoping that it will last me a lifetime but yeah I couldn’t recommend it more.

1. august 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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