EQUIDRY Anmeldelser 

434
•
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I bought a smock at the end of January, wore it for a bit before the uk became a raging inferno for the rest of the summer. Grabbed it back out the cupboard recently and noticed a seam on the insi... Se mere

Bedømt til 1 ud af 5 stjerner

Website reviews are filtered only positive ones being shared. I was invited by Equidry to share my feedback. I wrote a fare honest review about the product they sent me, which surprise surpri... Se mere

Bedømt til 5 ud af 5 stjerner

I was bought the all in one as a gift, there was a slight issue with one of the zips, i contacted the Equidry team who were really helpful, they paid for the return and sent out a replacement. Past tw... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med rideudstyr

Skrevet af virksomheden

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

434 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 57 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(434)

28 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

A couple of design flaws

A gift from my husband, my All Rounder is excellent for wet and cold weather walking, but has 2 flaws - the hood is huge and not adjustable so blows down in windy weather. The hand warming pockets are positioned low, so the rain runs down sleeves into pockets, and are lined with thermal fleece so don't use body heat to warm your hands as most hand warming pockets do.

8. februar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great coat, great service

Bought as a present for my daughter’s riding instructor, and he’s very pleased with it. Website was easy to navigate, product description was very helpful and detailed, delivery was speedy.

25. januar 2024
Bedømt til 1 ud af 5 stjerner

Arrived with stitching undone and late

Waited over a week longer than delivery stated only to receive a coat where the stitching is coming undone before it’s even out of the bag - left seriously out of pocket and inconvenienced to get to high street and return it as (they won’t pick it up from Channel Islands) or be stuck with a very expensive tatty broken coat - very disappointed

Updated after reply: I didn’t receive anything. Got an offer of 10% discount which would not even cover the cost of me getting to the high street to get it returned or repaired let alone any postage cost so I’m stuck with a very expensive broken coat or paying for more. If you can’t service offshore customers you shouldn’t. Or just don’t send faulty products and where you do, take responsibility and fix it.

20. januar 2024
Uopfordret anmeldelse
EQUIDRY-logo

Besvarelse fra EQUIDRY

Hi Carla,
Thank you so much for your feedback. I am once again extremely sorry you received a faulty coat. As Becky explained unfortunately we are unable to arrange free pick ups returns to the Channel Islands. I can see she has refunded your postage fees to ensure the return costs were covered by ourselves. I hope your query has all now been resolved for you. Thank you once again. Best wishes, Becca

Bedømt til 5 ud af 5 stjerner

Very efficient

Very impressed - I purchased an Equidry coat online and even though I had to return it due to a size issue, the company were very efficient when processing the refund. I will definitely use them again when the time comes for a new coat!

3. januar 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Coat is amazing love it!

Coat is amazing love it!! but had to send first one back as size was not right and that costs alot and that was with following the size guide on website, so I think they could maybe make that clearer by also adding measurements? Also because I has then brought from you and opted for the 150 pounds to be store credit, for when I brought the next size one I even brought the more expensive one too, it made me pay for the postage again. I think that was a bit cheeky considering it's ment free. So trick is definitely get the right size the first time. But best coat I own that's for sure I love it!

24. november 2023
Bedømt til 5 ud af 5 stjerner

Absolutely love my Equidry Evolution…

Absolutely love my Equidry Evolution All Rounder. It was not the colour I originally ordered but due to circumstances beyond control I was sent out an olive green and grey one and it arrived on Saturday which was a very wet and cold day so couldn’t have come at a better time . Feeling warm and toasty and looking stylish more than fitted the bill. Looking forward to going riding in it. The only thing I was surprised about is that it does not have a hook inside the collar area for hanging up but apart from that minor detail I couldn’t fault it. THANKYOU Adam for sorting it out. Much appreciated and it came the very next day I am happy 😃 to say 🤩*****

9. december 2023
Bedømt til 2 ud af 5 stjerner

Faulty coat

The coat itself is very warm and comfortable, however when it arrived the waterproof zip was broken and didn’t close. I contacted equidry and they offered to exchange, so I did this and it took a week to send off and have a new one returned. However this coat also had the same issue! Again I was able to exchange for another one and the return process took another week which I was left with out a coat (as stupidly chucked my old one!). The new 3rd coat arrived but unfortunately had the same issue yet again, it was clear there was an issue with the batch so I asked to exchange with a different model however I had no response from my emails. I then called equidry and the call handler was very apologetic about what had happened so far however advised I couldn’t exchange for anything else as everything is out of stock (just unfortunate timing). Since then I have sent 3 more emails as I had agreed to return for a refund but I have since not heard from equidry and have not received a returns label. I did email asking if a partial refund could be made so that I can get the coat fixed but I haven’t had any further response? So I guess I’ll be keeping the broken coat as I’m not getting any further contact! It’s a shame because I really do like the coat but for the amount paid I would have liked one that wasn’t faulty.

8. december 2023
Uopfordret anmeldelse
EQUIDRY-logo

Besvarelse fra EQUIDRY

Hi Ellie,
Thank you for getting in touch with your feedback. Our customers mean the world to us here at EQUIDRY and the whole team works extremely hard to ensure we provide the highest level of customer service so I am extremely sorry to hear you are disappointed with the service you have received. I have tried to find your email correspondence however have been unable to do so. If you would like to email me at support@equidry.co.uk I would be happy to look into this further for you and so I can check your initial query was resolved for you. Many thanks, Becca

Bedømt til 4 ud af 5 stjerner

£169.99 for a coat with no hanging loop!

I would love to give this coat (allrounder) 10/10 but it falls short on two points.

When putting the coat on, the left sleeve lining pulls through and shows as an orange cuff.

I believe at £169.99 a coat should come with a way to hang it on a coat hook! There is no loop in the back of the coat for hanging, I have to hang the coat by the hood.

You may need to order one size smaller than you would expect as the coat fit is extremely generous.

2. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best coat I've ever had ♥️🐮🐴🐑

I can only say good things about equidry I've had two coats and two caps from them in last 6months last order was Saturday 25th Nov and it arrived before 11am today Monday the 27th any time I've emailed them they get back to you as soon as they can usually same day I'm very happy with my all-rounder coat lovely and cosy will definitely be a return customer thank you Becca for 100% customer service . Debby Smith.

25. november 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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