Enterprise Anmeldelser 140

We rented a car from Alamo Basel on 25/08/24. Weeks later, we received a demand for EUR 1,400 for alleged damage. We were never shown any photographic evidence despite multiple requests. Our bank investigated and reversed the charge because the claim could not be substantiated. We also have documentation showing the damage was pre-existing. Despite this, the matter has been escalated to a German debt collection agency (Debtist), causing significant distress. We are asking Enterprise Zurich to take responsibility and stop this unfair process immediately.

If I could give zero stars, I would. My experience with this rental location has been the worst I’ve ever had with any travel service.

I returned my rental car to their Zurich Airport location in perfect condition. I even documented the return with timestamped photos and a video showing the exact drop-off moment. Everything was clear: the vehicle was undamaged, parked properly, and photographed thoroughly.

Nearly two months later, after I had left the country, I was shocked to find they charged my credit card for alleged damage to the vehicle. Despite sending multiple emails and providing clear evidence disproving their claim, including photo and video proof, they refused to reverse the charge. Their responses were dismissive and repeated the same generic statements about “terms and conditions,” ignoring the evidence I provided.

The timing and handling of this situation raise serious concerns about their practices. If they can charge me two months after my rental ended for something I did not do, what’s stopping them from doing this again months or even years later? There was no phone support, and every interaction was slow and frustrating.

This experience feels unfair, unprofessional, and predatory. I am now disputing the charge with my credit card company and filing complaints with consumer protection authorities. No customer should have to go through this after doing everything right.

Warning to anyone renting from this company or location: document every inch of your rental, because even if you return it in perfect condition, you may still face false charges long after your trip ends.

ENTERPRISE GINEBRA SON UNOS LADRONES DE GUANTE BLANCO

Alquilamos en julio de este año un vehículo en Enterprise Ginebra airport. Al hacer el check out, el empleado nos dijo hasta en 2 ocasiones que todo estaba correcto. Al mes del alquiler nos han enviado un email diciendo que nos cobran 400 chf por un arañazo de la carcasa del espejo (que por supuesto no estaba al entregarlo pero que no tengo fotos para defenderme) y lo peor, 350 chf por retornarlo un día más tarde. Me encuentro totalmente indefensa porque ambas reclamaciones son falsas pero no contestan a los mails y no tienen tlf de contacto. Es la peor experiencia que jamas he tenido con un rent a car

Bad experience, do not use enterprise at Zurich airport. Like others before us (I wish I’d seen these reviews!) our car wasn’t available so were offered something else. It was covered in small scratches. The scratches were listed on the documentation at check out but a month after returning it we get an email with photos that have no date or time stamp saying we have added extra new scratches. They charged our credit card over £1,500 so now we have a battle to get this back. Absolute pirates, stay well clear!

Absolutely do not use these guys. As with many other reports, they made up damages on return. I have full Video and picture evidence of this damage pre existing at pick up, two weeks later I'm still waiting for them to respond and have opened a charge dispute.

Not worth the cheap rental price, they clearly earn via game damage claims

Stay away from Enterprise/National in Switzerland. They practice an earning model on insurance scams.

I am renting cars on average 6 months annually. With National, I hold an Executive membership. But what happened in Switzerland is beyond all imagination.

I rented a car In Bazel, to go to my hotel in Colmar where it was parked in the garage. 2 days later I drove the car back to the airport. The car was not further used. My check-out report was not in order, with described damage that was not there. I did take pictures at the time of the check-out. 2 weeks after the check-in, I get a claim for damage on a rear door sill from a door that was never opened together with a cracked mirror.

A CHF 2.000,- + claim. The "cracked mirror" was a, hard to find, little white dot on the mirror. Since I took pictures of the car, I could prove that it was already there at the time of the check-out. So they had to deduct it from the total claim. I took pictures of the exterior of the car, so I could not notice damage at the rear door sill. This damage must also have been there, since I did not even open this door.

Enterprise/National CH is talking in their standard answers about their thorough check-in and check-out procedure. Well, my check-out report was not correct, and I could prove that their check-in report was also not correct. How do they explain "thorough"?

I am almost convinced that Enterprise/National CH claims existing damages to clients who are using their own insurance policies (via credit card i.e.).

It would be interesting to compare all damage reports.
Personally I find Enterpise/National is a trustworthy company worldwide, but in Switzerland they work on a franchise basis. This Swiss company damages the good reputation of Enterprise/National. So I advice in Switzerland to avoid renting from them.

If you have had a bad experience - as we have - dispute - the charge. Amex are fantastic. Ignore the Debtist letters as they are again a total scam too - probably another company set up by the same franchise. DO NOT USE THIS COMPANY.

Lack of communication on traffic fine collections. They just take your money without informing you 🤮

my experience is very similar to the majority on here.
I rented a car from Geneva, the initial collection report for the car indicated only damage to the front and rear wheels. When we collected the car we realised the damage was excessively worse with the damage to the side of the car and the roof. None of this additional damage was indicated.
When we dropped the car back we were told by their official it was fine.
The fun then started, 2 weeks later they charged my credit card for damage to a windscreen a small crack less than the size of a small pee. This was successfully refunded back to the credit card company after their thorough investigation. At that point and a couple of months later they started sending a debt collection agency from Germany to chase the debt. I responded on several occasions to them, but was never able to communicate directly. The letters kept coming with the same amount of 1,931 CHF apparently it costs 1,600 CHF for a Volkswagen Windscreen and the debt collection fees making up the rest.
I am now being pursued by a Law firm.
Enterprise and its associates Haras and Bully.
Avoid at all costs.

On two occasions they did not have any vehicle for me even though I had a confirmed reservation

Fraudulent company. Rented a car from Geneva airport in April we paid in full prior to collection and received an email after the hire period to say all was well with the car. We started getting debt collection letters from debtist end June to home address. Took 3 phone calls to enterprise (after each we had been promised a response in 3 days) before any invoice could be produced. We had not been previously given an invoice and the invoice listed charges for ‘distance and time’ ‘legal fees’ and ‘airport surcharge’. Enterprise Geneva has a phone number that tells you to go to the website and fill out their customer form then disconnects. There is no form or email address on the website. We have paid the amount owed to the debt collection company because we think it impossible to contact enterprise Geneva and they have sold a spurious debt to their debt collection company debtist. We expected ever increasing and threatening demands and don’t need the stress. We have complained to enterprise in the UK requesting they investigate the actions of enterprise Geneva. This email has been forwarded to Geneva and there has been no reply.
Awful company and unfortunately the UK side doesn’t seem to care either.

Absolutely the worst rental experience I’ve ever had. I was charged over $2,000 for damages that were already present when I picked up the car. I had time-stamped video documentation showing the scratches before I drove off, and I pointed them out to the on-site agent—but Enterprise still held me responsible.

Despite having clear proof, they went ahead with the charges, sent the bill to collections, and even added interest on top of it.

Do not rent from this company. Even if you do everything right and document everything properly, they will still come after you. Renters beware.

I which we could put zero stars.
No customer service, impossible to change a reservation. When you call their IVR just say connect on the web site. Worst experience ever.....

I am just copying and paste the review I made a few years back as for some reason I have confirmed it has been removed:

Thieves & scammers! Do not use this company!

I rented a car from skyscanner from my recent trip to Basel and selected enterprise car.
Overall I did not have any bad experience when i took the car and returned it.
However they sent me that there was a scratch in the front bumper which never happened and they charged me 350 pounds for something I never did - without proving any photo evidence or even having some kind of time stamp photos! It was just an email saying the damage without any other evidence. The deposit was never returned not even the rest of the money after even the damage!

Avoid this company as they want to take advantage the thing that you are paying a deposit in advantage and you are not present when they evaluate the car!!! The can claim any damage that you did without even sending you a proof but only the report itself.

I will be going to report this company to local authorities and request a dispute.

Absolutely unacceptable!!!

Date of experience: 19 October 2016

My experience was in July 2025, and it was a bad one.

At first, I was looking for a small, luxury car because there were only two of us. I found a Mercedes A-Class or something similar, which was what I wanted. I booked it online and paid in full.

However, when I went to the office, the employee gave me a Renault. As you know, a Renault is not the same as a Mercedes. He told me they didn’t have any Mercedes or a similar car. I mentioned that according to their policy, it should be "Mercedes or similar," which could mean a BMW 1 Series. He checked and said they didn’t have that either, which showed a lack of coordination.

He offered me a BMW 2 Series but said I had to pay an extra 350 CHF. This made me very angry and surprised because it felt like tricking the customer. Since they didn’t have what I booked, they should have given me an upgrade, as it wasn’t my fault.

But I couldn’t do anything because if I refused, I would get a refund later, which would mess up my financial plans for the trip. So, I ended up with the Renault, even though I was not happy about it.

Last year, when I booked with Sixt, their service was much better, and I got the car I reserved.
Therefore, I do not recommend Enterprise and will not suggest it to my family or colleagues.

Rental Agreement Number: ZRHT61-107317.
Zurich Airport

SCAM ALERT ‼️ I came online to search if others experienced the extortion I went through. I rented a car and returned it without damages but because I returned it before business hours there was no one to do the inspection. However I made a detailed video but 2 days later I received an email stating I had caused damages worth $3000. These were old scratches, only visible if you took a video or picture at 3x magnifying lense. Some of the scratches they claimed were smudging from the windshield wiper fluid and some just regular dirt. I’m still researching what to do. I wish I could attach the pictures they sent me on here.

Scam Artists at work at this location!!!! DO NOT RENT A CAR HERE UNLESS YOU WANT TO BE EXTORTED FOR HUNDREDS OF DOLLARS OF BOGUS DAMAGES!!

If you have been a victim of fraud at this location please make sure you do the following!

Take Pictures
Take Video
Dispute with your financial institution
File a police report with the Zurich Police
File a complaint with the Attorney General of the Swiss Confederation!

Office of the Attorney General
Write to the Office of the Attorney General of the Swiss Confederation at Guisanplatz 1, CH-3003 Berne
Call +41 58 462 45 79
Fax +41 58 462 45 07

What this company is doing is ILLEGAL and they need to have their business licenses revoked!

Wish I could put 0/5 stars. Terrible service from beginning to end. DO NOT USE ENTERPRISE FOR YOUR CAR HIRE. We were given a car with a faulty handbrake (we discovered about an hour after driving it away) and after waiting hours for assistance - we were stuck in a parking space on a hill - they finally came back to us to say that they would charge us for the call out because there was nothing wrong with the car?? Then we had a tyre blow out and there was no spare on board so again, we had to wait hours, about 4 hours this time, before they finally found us a garage that could replace the tyre, even though we were in Lausanne, the 3rd biggest city in Switzerland, and on a Friday!! After that we tried not to use the car, other than driving it back to the airport. Since coming home we have been charged an extortionate amount of money for the replacement tyre and a few superficial scratches, they have not addressed any of the issues I've raised through Customer Services, and they put Debt Collectors onto us when I refused to pay a final and unexpected new demand for repairs until I'd spoken to someone from Enterprise. They are literally THE WORST COMPANY EVER.

Agree with all the other reviews, total scam. Charged £1600 for damage that I didn't do in September 2024, provided no scrap of evidence of the damage, just a bill in German. HSBC agreed with me and recovered the money. Just received a demand for the money again from a debt agency. This shambles of a rental company do not reply to emails and there is no phone contact details anywhere. Avoid like the plague.

I can't believe the way this company operates. This can't be a coincidence that there are so many other poor reviews. Helvetic Motion AG must be damaging the reputation of Enterprise and they should have their franchise license removed. Like many others before, they claim I had a "small' scratch to the front bumper. To add insult to injury, they even had the audacity to overcharge!!

AVOID AT ALL COSTS!! - NEVER RENT FROM ENTERPISE IN GENEVA

Thank you for your email.

Please find the relevant documents to support the damage-related charge. We confirm that the determined cost for the damage should be 1339.68 CHF as shown in the revised invoice. We apologize for the oversight.
Signed rental agreement
Invoices
Claim_263175 outlines a cost breakdown and attaches the photographs of the reported damage
European Experts AG 263175 details the calculation for the reported damage conducted by the certified specialist. This document is only available in German.
The adjustment has been made and the difference of 108.51 CHF has been refunded to Mr. J** AMEX card.

We appreciate the time Mr. J** has taken to share his perspective and feedback with us in his previous email. His input is valuable in helping us improve our procedures and service. However, our claims department has conducted a thorough assessment of the damage, and unfortunately, it falls outside our acceptable tolerance levels.

Check-in report lists the vehicle condition upon our final vehicle inspection, which the damage was not documented in our damage records system.

Regrettably, without evidence, demonstrating the damage existed prior to the time of the handover, we must relay on the available data. We are unfortunately unable to provide a different resolution for him in this matter.