I recently ordered a couple of items from Enrgtech. The package has been delayed a bit, but I’m okay with that as these things can happen sometimes. Communication has been reasonable so far, and the o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very slow delivery >3 weeks and goods still not arrived. Goods evidently not in stock which was not stated. Inadequate communication. Poor telphone customer service - overseas call centre couldn't tra... Se mere
Virksomheden har svaret
Great price overall, though the delivery took a bit longer than expected. That said, customer service was excellent—they kept me well informed with regular updates on the estimated arrival time, whic... Se mere
Highly recomended, service is 5 out 5 and that is hard to come by. Delivery was a little earlier than expected which is a major plus. You have a customer for life!
Virksomhedsoplysninger
Skrevet af virksomheden
Enrg Tech is UK’s leading distributor of electronic components. Has millions of electronic components and offers same day shipping. New components added daily
Kontaktoplysninger
Unit 14, Holroyd Business Centre, Carrbottom Road, Bradford, BD5 9BP, Bradford, Storbritannien
- 0044-3303800157
- sales@enrgtech.co.uk
- enrgtech.co.uk
3,6
Middel
253 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good products and prices but delivery…
Good products and prices but delivery can be slow. Order took 24 days. But a good supplier!
18. juli 2025
Uopfordret anmeldelse
Don't go there
Don't go there. I purchased, paid later they said out of stock. I asked for refund: standard reply technical problem, and this and that. 8 reminder emails and same reply or they don't reply. Never refunded until now (PO # 119657 dated 18 March 2025). This is not a professional company. (reply from ENRGTECH after 2 hours: that refund processed. Its completely deceiving reply as NO REFUND RCVD and their emails of May, June, July are the proof)
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Zia Nadir,
PO # 119657
We sincerely apologize for the experience you’ve had with your recent order and the delay in processing your refund. This is not the level of service we aim to provide at EnrgTech, and we fully understand how frustrating this situation must have been for you.
Following our internal investigation, we can confirm that your refund was processed on May 20, 2025, and a confirmation email was sent to your registered email address. We kindly recommend checking with your bank to verify the receipt of the funds.
If you are still experiencing any issues or have not yet received the refund, please do not hesitate to contact us at sales@enrgtech.co.uk or accounts@enrgtech.co.uk, and we will be more than happy to assist you further.
We truly value your business and appreciate your patience and understanding. Please rest assured that we remain committed to restoring your confidence in our service.
Warm regards,
The EnrgTech Team
Never received paid items and no refund
Items out of stock, I'm still waiting for a refund after 4 months. It looks like they do this with many customers... And we even can't review on Google because they did not allow it, strange isn't it ?
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear FauMy,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the inconvenience and frustration you’ve experienced regarding your recent order and the associated refund process. We deeply regret that your experience did not reflect the high standards of service we strive to uphold.
We fully understand the dissatisfaction caused by the delays and lack of clear communication. Please rest assured that your concerns are being taken seriously and are currently under internal review. We are actively investigating the matter to identify the root cause and implement the necessary corrective actions to prevent similar issues in the future.
This situation is not reflective of our usual business practices, and we remain committed to resolving it promptly and efficiently.
To assist you further, we kindly ask that you contact our customer service team at sales@enrgtech.co.uk with your order details. Your case will be given top priority, and we will make every effort to expedite the resolution of your refund.
We truly value your business and appreciate your patience and understanding as we work to make this right. Thank you once again for giving us the opportunity to address your concerns.
Yours sincerely,
The EnrgTech Team
Don't go there
Goods stated as on stock but never turned up. On contacting told next week, next week. In the end cancelled and they agreed a refund. Guess what over a month later no refund. They lied and stated credit card wouldn't allow the transaction. Seems strange actions for a real company. Contact also difficult phones not answered so only email. Is this a real company¿??????
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Andrew Woolley,
PO20314 | EnrgTech Ref: 120314
We sincerely apologize for the experience you’ve had with your recent order and the delay in processing your refund. This is certainly not the standard of service we strive to deliver at EnrgTech, and we understand how frustrating this situation must have been for you.
Following our internal investigation, we can confirm that your refund was processed on July 11, 2025, and a confirmation email was sent to your registered email address. We kindly advise you to check with your bank to confirm that the refund has been received.
If you are still experiencing any issues or have not yet received the refund, please don’t hesitate to contact us at sales@enrgtech.co.uk or accounts@enrgtech.co.uk so we can assist you further.
We greatly value your business and appreciate your patience and understanding. Please be assured that we are committed to restoring your trust in our services.
Warm regards,
The EnrgTech Team
Took 2 weeks to deliver not bad…
Took 2 weeks to deliver not bad communication with support
1. juli 2025
Uopfordret anmeldelse
Hanna checktemp 1
All in all a good experience regardless of other reviews . Ordered on 230625 received on 010725
1 star off for time taken
23. juni 2025
Uopfordret anmeldelse
cancelled order and refund up to 2 weeks
Bought the product for over £200, they did not have that in stock, cancelled my order, now saying to wait 2 weeks for a refund, joke!
Don't buy, avoid!
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
HI Pawel,
Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced regarding your recent order and the associated refund process. We deeply regret that your experience fell short of the service standards we aim to uphold.
We fully understand the dissatisfaction caused by the delays and the lack of clear communication. Please be assured that this matter is being taken seriously and is currently under internal review to identify the root cause and implement the necessary corrective measures. Such occurrences are not reflective of our usual business conduct.
We are committed to resolving this matter swiftly and restoring your confidence in our services. We kindly ask that you contact our customer service team at sales@enrgtech.co.uk with your order details. Your case will be given the highest priority, and we will make every effort to expedite the resolution of your refund.
We value your business and appreciate your patience and understanding as we work to rectify this issue. Thank you once again for giving us the opportunity to address your concerns.
Yours sincerely,
EnrgTech Team!
Do not touch this company
Like most reviewers, I wish I had checked on trustpilot before purchasing from them. Website says items in stock. They weren't. For weeks I called them and they just made constant excuses.
Eventually I told they I wanted a refund and if it wasn't fast I would contact trading standards and request a chargeback on my card. I did receive the refund a few days later.
This company needs to be shut down.
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Chris,
Thank you for sharing your feedback. Our sincerely apologies for the frustration and inconvenience you've experienced with your order and refund process. This is not the standard of service we aim to provide, and we take your concerns seriously.
We understand your frustration regarding the delays and the lack of clear communication, and we want to assure you that this is not reflective of our usual business practices. We are actively reviewing this case to address the issues with our internal processes and ensure that this situation does not repeat.
We value your business and will do everything we can to restore your trust in our company. Thank you for your patience and understanding.
Regards,
Enrgtech Team!
AVOID
The goods did not arrive after two weeks. Asking for a refund gots lots of twaddle about computer problems. Got tough and - what a non-surprise - the computer system suddenly worked. Avoid - the goods on the website are not necessarily in stock, if they are they're not posted, and refunds are difficult / slow. How are these people still in business, and why haven't Trading Standards been to investigate / prosecute / shut down ?
Editing in response to the comment - what I meant was that getting a refund was slow. Yes, once the refund was issued it went into the bank account quickly.
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Mr. R Lincoln,
Order PO : PO20424 | Enrgtech Ref : 120424
We sincerely apologies for the experience you’ve had with your order and the delay in your refund. This is certainly not the standard of service we strive to provide at EnrgTech. We understand how frustrating this must have been for you.
As per investigation with our Team, your order has been refunded on June 18, 2025. Email has been sent to your email. We advise you to check with your bank if refund has been cleared. In case there is still issue please send an email to sales@enrgtech.co.uk or accounts@enrgtech.co.uk.
We value your business and will do everything we can to restore your trust in our company. Thank you for your patience and understanding.
Regards,
Enrgtech Team!
Fraudulent company
Fraudulent company, just like other users write. I paid £1787 for the displays (Order Ref: 120427). They were supposed to be in stock, but it's a lie. The company communicates sporadically and tries to delay the refund as much as possible. If you view the address in google maps, it is clear that this is a fraudulent company. I have currently initiated legal action and will try to get my money back. It is clear that the price of a real lawsuit would exceed the stolen money. Fortunately, I have friends who are lawyers in England, so I will try to get my money back this way. In any case, do not buy anything from this company!!!
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Pavel,
Order Ref: 120427
As per investigation with our Team, your order has been refunded on June 23, 2025. Email has been sent to your email. We advise you to check with your bank if refund has been cleared. In case there is still issue please send an email to sales@enrgtech.co.uk or accounts@enrgtech.co.uk.
We value your business and will do everything we can to restore your trust in our company. Thank you for your patience and understanding.
Regards,
Enrgtech Team!
totally useless companyiif you have any…
totally useless companyiif you have any sense dont touch with a barge poll i have now waited 10 weeks for a REFUND FOR 1900 POUNDS ,BANK HAS BEEN IN TOUCH WITH THEM SO I SUPPOSE THE NEXT STEP IS COURT ACTION
10. april 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Paul,
Order PO : PO19630 | Enrgtech Ref : 119630
As per investigation with our Team, your order has been refunded on April 15, 2025. Email has been sent to your email. We advise you to check with your bank if refund has been cleared. In case there is still issue please send an email to sales@enrgtech.co.uk or accounts@enrgtech.co.uk
Regards,
Enrgtech Team!
WARNING They took my money, failed to supply, still not refunded me several months later
Reading the reviews, I see the pattern, I have experienced the pain of dealing with this dubious company.
They advertise goods as in stock (both on the website and confirmed verbally in my case). After placing an order and waiting a week for delivery, I followed up — only to receive conflicting excuses from different staff members. Suddenly, the item had a very long lead time.
I requested to cancel, which they quickly confirmed, and was told I would receive a refund within 14 days.
3 months later, I still have not received the refund. I’ve been given multiple excuses: issues with their payment processor, refund confirmation emails that never translate into actual funds, and requests for alternative bank details — all stalling tactics. They are all "we don't know why it has happened, we are giving it our highest priority, we will promptly deal with it" - load of cobblers
They are now ignoring our emails as I presume they have run out of excuses on why they haven't refunded us.
This leads me to question what is really going on:
Is it a poorly managed company with inaccurate stock systems and failing internal processes?
Is it worse — a deliberate attempt to collect payments for goods they can’t supply, with no intention to refund?
Is it policy — an intentional delay in refunding customers, possibly to inflate short-term financials?
Or is the company in financial trouble and simply unable to return customers' money?
Whatever the reason, my experience has been extremely frustrating and costly. I would strongly advise others to avoid using Enrgtech.
EDIT - their response is nonsense, the same as when they "used" to respond to my emails.
"not reflective of our usual business practices" - read the other reviews and judge for yourself
"actively reviewing this case" just like your accounts department was "treating this matter with the highest priority" back on the 30th April - still no refund 11/06/2025
"Kindly reach out to our customer service team at sales" that the same team I emailed last week who have not responded? Or your CEO Mr Al-Lami? Or your Operations Manager Mr Gonzales? Or the salesperson Farrah who was trying to get more business from me back in January (hope she isn't on commission)? ALL ignoring my emails.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Rg,
Thank you for sharing your feedback. Our sincerely apologies for the frustration and inconvenience you've experienced with your order and refund process. This is not the standard of service we aim to provide, and we take your concerns seriously.
We understand your frustration regarding the delays and the lack of clear communication, and we want to assure you that this is not reflective of our usual business practices. We are actively reviewing this case to address the issues with our internal processes and ensure that this situation does not repeat.
Please allow us to make things right. Kindly reach out to our customer service team at sales@enrgtech.co.uk with your order details, and we will prioritize resolving your refund as quickly as possible.
We value your business and will do everything we can to restore your trust in our company. Thank you for your patience and understanding.
Regards,
Enrgtech Team!
Totally rubbish company.
Totally rubbish company.
Ordered and paid for £900 worth of parts, then waited and waited, only to be told that they don't actually have them!
Promised a quick refund which then turned out to be 3 months of waiting!
They are either unknowingly or wilfully inept.
Do not use.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Mike,
We sincerely apologise for the experience you’ve had with your order and the delay in your refund. This is certainly not the standard of service we strive to provide at Enrgetch. We understand how frustrating this must have been for you.
Please be assured that we are actively investigating the issue to prevent such occurrences in the future. Your refund process is now our top priority, and we are committed to resolving it as quickly as possible.
We appreciate your patience and would welcome the opportunity to make things right. Please contact our support team directly at sales@enrgtech.co.uk, so we can assist you personally. Thank you for bringing this to our attention.
Regards,
Enrgtech Team!
Dishonest company, avoid using them.
Placed an order on 25th February for £1,985 this was for items advertised as in stock.
Two weeks later after no delivery, I called and was advised the parts were now on back order and would not be delivered until the end of June.
I cancelled the order and was told a refund would be made in 21 days.
After 21 days nothing had been refunded. Made a complaint and was emailed a screen shot of an Opayo refund request.
Two weeks later, no refund, and no reply’s to my emails.
I then initiated and charge back with my bank for return of my money. This has now been completed, but it has taken over three months to get my money back.
My experience with this company is the same as other reviewers on this site.
This company operates dishonestly and tells you lies all the time. I will certainly never use this company again.
Avoid at all costs.
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Peter,
Thank you for sharing your experience. We are truly very sorry for the delays and communication issues you've encountered. Your feedback is taken seriously, and we are actively reviewing our processes to prevent such situations next time. We understand your frustration and regret the inconvenience caused. Should you reconsider in the future, we would welcome the opportunity to restore your trust. If you have any further concerns, please reach out directly to our customer service team so we can assist you in person.
Regards,
Enrgtech Team!
Terrible Company
Ordered in February, non delivery and 4 months later still waiting for a refund.
Avoid
Despite all promises, no refund received, and they are no longer responding to emails
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Tony Simons,
We deeply regret the experience you've had with our company, and we sincerely apologize for the delay in both the delivery of your order and the refund process. This is not the standard of service we strive to provide.
We are currently reviewing your case and will prioritize resolving the issue as soon as possible. Please reach out to our customer support team at sales@enrgtech.co.uk, with your order details, and we will ensure your refund is processed promptly.
We truly appreciate your feedback and thank you for your patience.
Regards,
Enrgtech Team!
Avoid like the plague
Avoid like the plague.
I ordered 8 x rose & Krieger tube clamps in early march. Two weeks went by with no sign, I got in touch and was told to wait another week, still no sign, then I demanded a refund, after 21 days and no refund I got in touch again. I was sent a screenshot of the refund from the retailer yet the funds were still not in my account. Nearly 2 months later I had to resolve the issue within my banking app and I had to reorder from another supplier (RS) who had the products delivered within days.
Save yourself the heartache and source your products from a reliable retailer. Enrgtech are extremely unreliable and untrustworthy.
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Ian McGurrell,
Thank you for sharing your feedback. We’re truly sorry to hear about the delays you experienced and fully understand your frustration. We clearly fell short in meeting your expectations, and for that, we sincerely apologize.
This is not the experience we intend to offer our customers, and we’re committed to reviewing our processes to prevent such delays in the future.
If there’s anything further you’d like to discuss or if you require additional assistance, please don’t hesitate to reach out to us directly at sales@enrgtech.co.uk. We value your feedback and are committed to improving our service.
Regards,
Enrgtech Team!
We did a order with prepayment and…
We did a order with prepayment and after 2 month they have informed "now" to us that the material is no longer available and they will refund the money back to us in 21 days. We will have a penalty from the end customer plus the bank cost that we had to pay this order and we have not received any alternative
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra EnrgTech
Dear Daniel Fernández,
We regret the inconvenience this situation has caused you, and we understand the frustration surrounding the delay and unavailability of the material. We sincerely apologize for the lack of communication and the impact this has had on your business.
Please be assured that we are actively working to process your refund within the promised timeframe. We fully recognize the additional costs and penalties you may incur, and we are committed to resolving this matter as swiftly as possible.
Please contact us directly at sales@enrgtech.co.uk, if you would like to discuss this further.
Regards,
Enrgtech Team!
Terrible experience from a dishonest company
I ordered 16 flow meters from Enrgtech on 27th January. I needed them quickly, but they were shown as "in stock" on the website, so I expected to get them within a week.
18th Feb: the order was still "processing". I contacted them via live chat, and they said the order would be dispatched early next week.
10th March: still nothing, email support person said the order was processing and ready for dispatch at the end of the week.
13th March: 5 of the 16 flow meters arrived. No apology, no explanation. Website showed 47 units in stock. Email support said the parts were "on backorder" and "the remaining parts should be with you early next week". I didn't have time to wait another month so I asked them to cancel the order for the remaining 11 and refund me.
26th March: No refund. Accounts team said the refund had been successfully processed and credited to my card using Opayo.
1st April: Accounts say "According to our records, your refund was posted on March 26". Sick of being fobbed off I raised a payment dispute with my bank.
18th April: Refunded in full from the bank.
Enrgtech's business model seems to be to hang on to their customers' money for as long as they possibly can. They lie about stock levels, lie about delivery times, lie about repayments. Utterly untrustworthy.
EDIT: They actually challenged my claim that the items had not been refunded, which meant I had to send documents to HSBC as evidence. They dragged this out for weeks with me being asked to provide more and more evidence. I eventually sent a copy of my bank statement covering the date they claimed the refund had been made. They went quiet after that.
Absolute scammers. Why haven't they been shut down?
1. april 2025
Uopfordret anmeldelse
First order with this company
I found this company when searching for a specific item and placed an order. Unusually I did not do my usual review check with new suppliers.
An order received email arrived immediately and then I waited for delivery. After 8 days I started to wonder if there was a problem as had not heard anything or received anything. So I checked here and was worried by some of the reviews.
However, a hour or two after reading these reviews I received an email with order confirmation. I thought it a bit strange as the order was placed 8 days prior. And then a short time later I got another email from Fed-Ex saying they had received a package for me from this company. Package was delivered the next day and contents were as hoped.
So, my experience here has been very good. The 8 days to hear anything was not so good, hence the 4-stars. There was Easter bank holidays in the way and a weekend so the 8 days was more like 4 working days.
15. april 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.