ENGIE Anmeldelser 165

signed up with this electricity company and asked to transfer my service. I clearly told them I was moving to a new place and wanted the electricity at my old location disconnected, and the service transferred to my new address. But what they actually did was keep the old location active while also starting the new one. As a result, I got charged for both locations at the same time.

When you request a transfer, instead of helping you, they use it as an excuse to overcharge you. You might think you’re getting a cheaper rate at first, but in the end you’ll end up paying twice as much as with other companies.

⚠️ Do not trust this company. They play games with billing and take advantage of customers. This feels like fraud, and honestly I hope someone files a lawsuit against them for what they’re doing.

This company are the absolute worst- don't get involved with them under any circumstances. From unreasonable price increases to indifferent, obfuscatory 'customer service', it would be hard to find a worse supplier. Engie are basically rogue operators who are either unwilling or unable to even meet their statutory obligations. Don't even think about signing up with these bad faith pirates.

AVOID THIS COMPANY THEY ARE ROGUES TRICKED US INTO A CONTRACT FOR 6 YEARS AFTER BEING WITH THEM WJTH GOOD RATES THEN HIKED THEM UP ALONC WITH AN EXCESSIVE STANDING CHARGED

A definite rouge company, look at their ratings, I’ve never seen worse !

My previous review of this horrendous FRENCH company, dated the 10th June 2025, tells you everything you need to know about this nightmare company and I confirm please don’t use them.

Please look at my review, look at all the other reviews, you’ll find that their contemp of the British people is to reply to your complaints in French, what utter morons.

Although our complaint is now with the Energy Ombudsman, it’s been with Engie for months, they mostly don’t reply. As I said their ratings are the worst you could imagine (please check that out) I currently looking to see what the energy regulator can do, can they be struck off and actively look a all legal options to see what can be done.

But I’ve said enough, we’ll wait for progress in forcing then to being on honest and fair company, obviously not holding me breath and waiting for their insidious french reply.

NEVER USE THIS COMPANY, you would regret it like every other review on here will confirm.

Engie was a poor experience from start to finish. I bought a property and setup an account with Engie with the date I was to move. Instead of waiting till the date, they immediately transitioned the account to me. When I informed them they took the account out of my name and began harassing the current owners to take out an account. When help tickets were logged, instead of seeking to understand if the issue was resolved, they simply closed the call, so you need to log another because they didn’t resolve the issue. Lastly, they advertised a 16% discount for NRMA customers. When the invoice came in, it was 11%. I sent a copy of the email from NRMA, they weren’t interested. Worst customer experience ever!

Poor service, faulty billing systems, do not read smart meters all manual readings, will not fix smart meters. Keep well away

L'installation des panneaux et des micro-onduleurs a eu lieu le 21 mars 2025, problème : un panneau ne fonctionne pas car micro-onduleur défectueux. Remplacement de l'appareil le 14 mai 2025 mais surprise : ce n'est pas le micro-onduleur mais le panneau photovoltaïque qui est hs, aujourd'hui 02 juin 2025 plus de nouvelles de personnes, le commercial qui nous appelait tous les 2 jours est aux abonnés absents il est vrai que nous avons signé le bon de commande alors maintenant débrouillez vous !

Engie is my thrid power company within 6 years of renting the same property and have been the most expensive, over double the charges.

Avoid. They put a commercial energy for a residential property into my name without my knowledge and are trying to charge me nearly 4k of gas for a rental that had a new tenant in. Will not take complaints and say they only have feedback. Here’s some feedback… You’re cowboys! Anyone reading this just look at the reviews and their £5.34 standing charge and run.

J'ai déménagé le 25 novembre 2024 il suffisait juste de transféré mon contrat mais ils sont tellement incompétents que, sans nouvelles d'eux en mars 2025, j'ai envoyé un mail pour réclamer moi-même ma facture.
J'ai eu une réponse totalement "à côté" sur la facture de résiliation de mon ancien appartement
Et enfin ils ont compris qu'ils m'avaient oublié!
Pas 1 excuse !
Et une jolie facture de 140 euros pour 4 mois
Et des harcèlements par SMS après le grand silence ça fait bizarre
Je déconseille fortement ce fournisseur d'énergie

UNJUSTIFIED MASSIVE PRICE INCREASE, VERY POOR CUSTOMER SERVICE AND NON EXISTENT RESOLUTION PROCESS. OWED $3000
Being charged double, for being a loyal pay on time customer that doesn’t read their bills word for word trusting Engie would be fair. $3000 mistake. Spent hours trying to resolve issue unsuccessfully, being stonewalled by the representatives, often being palmed off to sales, being told I will receive a phone call on a certain day and an exact time from a supervisor which never happened. They won’t discuss this and their reason for increase via email, telling me it is not possible to email. Yet I receive my bills via email. My rates have doubled ( 100% increase in 2.5 years) Best they could do was send me a generic email stating various reasons why prices may rise. However if my bill only increased due to their reasons stated for the price increases, if applied to my original rate would only net a few % increase over 2.5years not 100%. They have absolutely unjustifiably extorted me for $3000.
Yet they have another plan that is only 6% higher than my old rate. They couldn’t explain why my rates all of a sudden started to increase over 10 times more than the actual wholesale supply increases.
At this point Google reviews, social media, Energy Ombudsman and Australian Consumer Commission are my only options to get action as Engie representatives won’t connect me with a manager or supervisor capable of doing anything other than telling me they can sign me up to a much cheaper plan, ignoring the fact I’ve been unjustifiably overcharged for 2.5years.
Engie I await contact from you at your earliest convenience to resolve this matter and refund me atleast $3000.

What disturbs me is that there must be many other unaware Engie customers being ripped off that are struggling to survive that could do with saving the extra $1000 a year or more that Engie is over charging them.

RAA no longer affiliate themselves with Engie due to Engie’s poor customer service and overcharging.

Absolutely awful company to deal with. No help with complaints. Had to ring them three times to raise it.
Was mis sold a blend and extend contract with the previous supplier who went into administration and ended up with Engie. They are double to price of kw and standing charge of any other company. Currently with the ombersman, but do not take a contract out with this company. There is no customer service and they are the most expensive energy provider on the market.

Engie solutions that's a great company in Saudi Arabia and he always giving the respect to all workers.
My experience is well with engie and I hope my company insha'Allah next few months in Top Companies in Saudi Arabia..

Application en néerlandais. Aucune possibilité de changer la langue. On est sur un niveau d'incompétence astronomique, une IA aurait fait mieux.

Plus stupide qu'ENGIE : tu meurs !
Déjà que les "réponses" (déclarations "bidon") d'un conseiller en ligne ne sont pas confirmées : il m'assure que dans le formulaire de souscription je pourrai choisir la facturation mensuelle et que la prime de 100 € (de bienvenue) serait soustraite ou remboursée si elle dépasse la 1ère facture. FAUX, ARCHI-FAUX ! : à la souscription on n'a pas le choix. C'est du prélèvement mensuel obligatoire et on découvre que la prime de 100 € ne sera attribuée qu'au bout d'1 an.
Malgré tout : je décide de souscrire selon ces modalités (plus défavorables) : surprise... on me refuse le PDL pourtant copié-collé de la facture de mon fournisseur actuel (donc sans erreur possible). Donc j'arrive au bout de la souscription (donc sans PDL) : j'ai un message que c'est OK et que je serai basculé chez Engie le 1er mars 2025. Presque aussitôt je reçois un message d'Engie disant qu'il manque le PDL (bande de dingues !) ; je le transmets par mail en retour. Là : pas de confirmation si c'est OK (cette fois-ci...) ou s'il manque encore qq chose.
On arrive au 1er mars : le site ENEDIS confirme que je n'ai pas basculé chez Engie...Les jours passent... on est le 17 mars (donc 16 jours après la date fixée !) et tjrs pas de passage chez Engie ! Marre de ce cirque !
Je viens de souscrire chez un concurrent (avec le même PDL copié-collé sans le moindre Pb).
Si vous me permettez de donner un conseil : évitez de perdre votre temps avec Engie : ils n'ont pas besoin de nouveaux clients ! (laissez-les jouer avec leur système débile...).

Engie has been harrassing for bills sent back to back Inspite of paying all my bills and should come only quarterly and not monthly. Horrific simply energy was so good. Engie is worst frauds. I don't owe any bills stop harassing a long time customer with your fake bills right now.

Someone else said this:

Worst company to deal with. Customer service is non existent. You enquire about something and they close out the case without even answering the question.

I have to agree 100%. They are incapable of setting up my gas connection (despite much back and forth) and now have set up the incorrect meter AND charged me for it haha! They closed my enquiry after solving one part and then ignored my request in bold and underline (because it was ignored once already) for them to cancel the incorrect, double charged bill (as I know for a fact that the previous landowner is STILL paying the gas bill and definitely for the period Engie has billed me for).

They left out my $250 Black Friday credit for opening the account, and when they gave it back to me they used it to pay for that bill above. What a joke.

First of all I understand why the others reviews are so low. Customer support it was at very low level few years ago.
Now recently it has a huge improvement, they have hire or train their employees from call center, they are explaining you in details every single point from the bill, they are accepting to issue the bills only based on your actual monthly consumption if you register the actual index reading within the registration period.
Everything now is working so well, I want to say: Thank you and congratulation to the management !!!

Worst company to deal with. Customer service is non existant. You enquire about something and they close out the case without even answering the question. Their app is poorly created, making it difficult t I navigate. I didn't choose to sign up with, it was only through the purchase of Simply energy. Extremely disappointed and would NOT recommend at all.

We are solar installers who recently connected a small system for a customer using Engie as their retailer.
After sending through the required documentation twice, to have their meter reconfigured for feed-ins, they finally sent a text back to our client stating that the final stage may incur up to a $999 fee for the meter reconfiguration.
This is completely false, as it can be done remotely on new smart meters and at most, may incur a service fee, which I have never been known to exceed $100.
The customer underwent serious surgery whilst all this was happening and should not have had the stress of this simply texted to them.
All the while Engie has not replied to any of our emails, when we had clearly stated that all correspondence regarding the meter reconfiguration should come to us.

Avoid Engie at all costs!