Dismally under staffed service delivery. Ridiculously slow response times by either phone or email and they tell you things that aren't checked for accuracy. Steer clear!
Energy Locals
Tak, fordi du bruger Trustpilot. Det er desværre ikke muligt at skrive anmeldelser på denne side længere, da virksomhedens website er lukket ned. Hvis du har nogen spørgsmål, er du velkommen til at kontakte os.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We moved out of a property in September last year, yet Energy Locals has continued to bill us incorrectly due them not disconnecting the power at the previous address. Over the past six months,... Se mere
I changed to COOPERATIVE POWER / ENERGY LOCALS because I thought I could do my little bit awith 100% Renewables. And, I am glad that I did. Already changed initially to Powershop because that was th... Se mere
I was previously with Tesla Energy Plan (TEP). It was managed by Energy Locals (EL). It was a generous plan, and I did not pay anything for power from March 23 to June 25. TEP closed in July25... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We provide carbon neutral energy at wholesale prices without screwing customers. Available to homes and businesses in NSW, VIC, SA, south east QLD, ACT and Tasmania. 2021 & 2020 Green Electricity Retailer of the Year (Retail only) - Finder Awards. We also run Virtual Power Plants for Tesla, Sonnen and others.
Kontaktoplysninger
132 Cremorne Street, 3121, Richmond, Australien
- 1300 693 637
- hello@energylocals.com.au
- energylocals.com.au
I changed to COOPERATIVE POWER / ENERGY…
I changed to COOPERATIVE POWER / ENERGY LOCALS because I thought I could do my little bit awith 100% Renewables. And, I am glad that I did.
Already changed initially to Powershop because that was their promise too, renewables, until they sold out to big Shell, no sight of renewables there!
Thank goodness COOPERATIVE POWER via our Unions came forward! Antoinette Riley. Marrickville.
23. januar 2022
Uopfordret anmeldelse
Very unhappy
Very unhappy. Lots of apologies but no action. Now three months and still don't have a bill (Joined for monthly billing) or any usage data. Moved from a single peak to a double peak plan which means I am now on nearly peak rates from 7am - 10pm Mon-Fri. My patience is at an end. Lost me as a customer.
3. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Energy Locals
Update 7 October: Hi Robert, as per our email correspondence, the root cause of the delay was a missing price configuration in the system. While that was fixed we're still waiting for your meter provider to send us the data for your meter. As soon as we receive that we can issue a bill. We've also checked your meter configuration and it's currently set to both Peak and Off Peak rates, which is what we'll produce the bill on. Thanks, Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au
Hi Robert, it sounds like your network tariff has changed, which has happened in a few regions. Please could you let me know your full name or account number so I can look into this? Thank you, Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au
Great customer service
Great customer service. My query was answered quickly, positively and accurately.
28. august 2021
Uopfordret anmeldelse
Besvarelse fra Energy Locals
Thanks, John, really appreciate the feedback.
GREAT ENERGY PROVIDER ENERGY LOCALS
GREAT ENERGY PROVIDER, LOW EVERYDAY POWER RATES, ONLINE OR PHONE INQUIRIES IF YOU HAVE A PROBLEM. SOLAR BUYBACK 6 CENTS PER KWH AS OF 11/8/2021 GREAT SERVICE.JOIN, TELL A FRIEND, SO THEY CAN GET GREAT RATES AND SERVICES. LIKE ME .A+++ ENERGY LOCALS.COM.AU
11. august 2021
Uopfordret anmeldelse
Energy Locals is well worth a look
A fantastic company. Had my electricity with Energy Locals for over 3 years now at several properties. Excellent customer service, prompt connection and just a great bunch of people.
I would highly recommend Energy Locals to anyone, from residential to small business. It's time to create more competition and more transparency in the Australian energy market. The big companies are ripping everyone off whilst Energy Locals helps the average Aussie keep their bills lower.
2. august 2021
Uopfordret anmeldelse
Very happy with Energy Locals
Very happy with Energy Locals so far. Price is less than the discounted rate my power provider of 20 years was prepared to give, this includes the ‘we don’t want you to leave rate’. Energy Locals also seem to be very transparent in regard to their costs, this isn’t something I have previously experienced when it comes to power supply. Customer service is chalk and cheese too. Nice to talk to a local who is actually interested in helping you.
12. marts 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.