Energy Locals 

We moved out of a property in September last year, yet Energy Locals has continued to bill us incorrectly due them not disconnecting the power at the previous address. Over the past six months, we have contacted them at least six times to resolve this issue. They agreed on their end this was their fault, yet to this day (late Feb 2026) the issue still remains unsolved. I have been told each time I have called that this issue would be flagged as urgent, and followed up, but we are still continuing to chase them and don’t get contacted back as promised.

On multiple occasions we were promised the incorrect balance would be wiped and the account corrected, but this never happened. Instead, the unresolved error was escalated recently to a debt collection agency, causing unnecessary stress and yet again more wasted time for a debt that should not even exist.

This reflects extremely poor account management, follow-through, and customer service. Repeated assurances with no action, followed by referral to collections, is unacceptable.

I would not recommend Energy Locals to anyone unless you are prepared to chase them repeatedly to fix their own billing mistakes. We now moved to a new energy company.

I am extremely disappointed with the handling of my electricity account and the ongoing billing errors that remain unresolved.

I moved into my property in October 2025 and the initial meter readings were taken as actual reads. However, my January 2026 bill was issued entirely on estimated readings and showed 4,290 kWh of usage.

After physically checking all three meters at the property, I confirmed that the actual usage since October was approximately 1,538 kWh — not 4,290 kWh. This resulted in an overcharge of roughly $900+ based on their own rate of 34 cents per kWh.

I submitted updated actual meter readings through their website and emailed photo evidence of all three meters. Instead of correcting the bill, they issued another bill based on estimated readings and carried forward the incorrect balance.

I have now discussed this matter with the company on five separate occasions. After speaking with Jordan, the Resolution Manager, I was assured the account would be corrected and recalculated using the actual readings provided.

Despite this, the incorrect balance has remained on my account and has now been charged, even while the matter is under dispute.

It is extremely concerning that:

Two consecutive bills were issued based on estimates,

Actual meter readings with photo evidence were not properly actioned,

An inflated balance was carried forward,

The account was charged before the dispute was resolved,

The issue remains unresolved despite multiple contacts and escalation.

This situation has caused unnecessary stress and wasted time. I expect accurate billing and proper dispute handling when clear evidence is provided.

Based on this experience, I cannot recommend this retailer.

Dismally under staffed service delivery. Ridiculously slow response times by either phone or email and they tell you things that aren't checked for accuracy. Steer clear!

I have been scammed and had to cancel my debit card three times this year. Unlike most online account services (eg Spotify, Guardian Australia, Telstra) Energy Locals requires you to phone the change of card details as there is no facility on their website to do so. So far, I have endeavoured to call them for a total of 1 hour and 45 minutes to no avail. I have three accounts with Energy Locals but only two of them are visible when I log on.

The company didn't credit my solar credits for 3 months. I noticed when randomly checked the bill. They just stopped adding credits in August. Then I called in October and they said all would be credited in the November bill. Today I received the bill and it's the same old one. Nothing has happened. I've been with the company for years now. But lately it has become worst.

I was previously with Tesla Energy Plan (TEP). It was managed by Energy Locals (EL).
It was a generous plan, and I did not pay anything for power from March 23 to June 25.
TEP closed in July25, and I transitioned to EL in August 25. Since transitioning, I have not received a monthly invoice, nor is there any indication of my usage on my Energy Locals online portal.
This is very unprofessional, and I hate surprises.
I will be moving to another supplier.

Their membership plan is a complete scam. I’ve been paying about $30 to $50 more per month compared to other competitors. They have both a demand charge and a membership fee, which pushes the daily supply charge to around 155 cents per day—while Origin, for example, charges only about 98 cents per day with a similar unit price.

Don’t fall for their misleading pricing. Always compare with other popular providers before signing up.

Love Energy Locals! Been with them for electricity for years and now switching my gas as well

Extremely overpriced electricity. My building is locked to urban energy and there is no other option. That means they charge whatever they want even though I live in a poor area.

My worst bill was $700 in one month.

1-Star Review for Energy Locals

Energy Locals has great customer service, but their pricing structure is borderline a scam. I was paying hundreds of dollars more per month compared to other providers due to hidden demand charges, high daily supply charges, and an unnecessary membership fee.

The Problems with Energy Locals:

1. Scammy Demand Charges – $147.09 Extra on Top of Other Fees

They charge a daily fee based on the highest power usage at any moment in the month.

Even if I only hit high usage once, I was forced to pay an extra charge every day for the rest of the month.

In January 2025, I hit 13 kW once, and that locked in a charge of $147.09 for the entire month—on top of my other electricity fees.

This charge changes each month, but it’s always expensive—and no other provider has such an unfair system.

2. Unnecessary Membership Fee – $21.49 Per Month ($257.88 Per Year)

I was forced to pay $21.49 per month just to be a customer, which is hundreds of dollars a year wasted before even using electricity.

Most other providers don’t charge a membership fee at all.

3. Overpriced Daily Supply Charge – $38.75 Per Month

Energy Locals charged $1.25 per day, adding $38.75 per month to my bill.

This was in addition to peak, off-peak, and controlled load charges.

Again, most other providers charge much less for daily supply costs.

4. Terrible Solar Feed-in Tariff – 1c/kWh

They only pay 1c/kWh for exported solar, while other providers offer up to 7c/kWh.

This meant I was getting almost nothing for my excess solar power—a terrible deal for solar owners.

Proof Attached

I’ve attached a screenshot of my actual bill to prove these outrageous charges. These amounts change each month, but this is just one example of what I was charged.

Final Verdict – Avoid Energy Locals

Energy Locals looks cheap at first, but their hidden costs make them one of the most expensive providers. Their customer service is good, but that doesn’t make up for their scammy demand charges, high supply fees, and unnecessary membership costs.

I switched to another provider and now save hundreds of dollars every month.

Energy Locals appears to be very competitive and easy to use software.

Easy sign up for a fair and transparent product. You get wholesale energy prices for a low monthly fee. They hedge their power buying to protect you from sudden price changes and pass the real rate straight on to you. No games, no disappearing discounts. Just a simple service from good people.

Simple and fast to join..

I told you my address was 56 Ruskin Lane, NOT 56 Ruskin Street. Please change it and let me know you have.

Easy to understand and really easy transfer

Switched easy.
Your referred prices seems pretty good.
I hope there will be no problem in the future, changing your rates rapidly.
I keep an eye on you and I don't deny my hesitation.

Ease of information great rate and ease of transfering

It stings being told I didn’t submit my move out form properly and being charged for an empty property I don’t live at anymore - therefore not using electricity for a year. No refund, not even a credit when I asked for that as an alternative. 2 stars not 1 because my actual electricity connection was fine.

I switched to Energy Locals for my electricity in July, 2024, because of its good rates and ease to do sign up and do business.
No hassles!
I have now switched to Energy Locals for my gas.

As I already have my electricity account with Energy Locals, I was glad I could finally transfer my Gas account. The process was certainly easy.
However, may I STRONGLY suggest that you make it easier to put in our DOB's? It took me 2 to 3 minutes of constant clicking just to get back to 1958, and then I had to do it all over again, after I added my husband's contact details. Surely there must be an easier way than having to click through every single month of every single year?