We moved our list over from a much bigger company who gave us no personal service whatsoever. What I like about email octopus is that it has everything I need, at a good price, with very helpful suppo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The help and assistance is one factor. We were a longtime Mailchimp user and with their recent downgrading of free services they just weren't working for us anymore so off in search I went and found... Se mere
By far the best, most intuitive, easiest to navigate and set up, email marketing tools out there. Tried many others, nothing compares. Also, you get that personal touch from the team, you talk to real... Se mere
For a micro-Nonprofit, Email Octopus is perfect. It offers excellent functionality for no cost. We will definitely stay with it even if we outgrow it and move to a paid tier. Thank you EO for supporti... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Simple yet powerful email marketing tools to grow your business. Easy to use, quick to master and all at an affordable price.
Kontaktoplysninger
London, Storbritannien
- contact@emailoctopus.com
- emailoctopus.com
4,8
Fremragende
192 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer services
Simple and straight forward interface, super user-friendly and for the lowest monthly price of all companies that offer newsletters. I've never had any issues with delivery of emails or falling into spam. I use landing pages, pop-ups, forms, I have sign up integrated on several platforms, all of which link up with EmailOctopus as standard. Their customer service is excellent, The staff are immediately responsive to any problems, helpful and friendly, no matter what time or day. They're always able to help me. I've been a client for over six years and seen the system develop better and better features, but yet the price has remained affordable, especially for a small time author like me.
8. marts 2025
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Besvarelse fra EmailOctopus
Wow, thank you for such an amazing review, Mrs. Boers! It’s heartwarming to hear that EmailOctopus has been your go-to for so many years and that the improvements we launch really do make a difference 💜. I love that you’re making the most of our features, and I'm glad our support team has been there whenever you’ve needed help.
We’re happy to be part of your journey as an author, and we’ll keep working to make EmailOctopus even better (while keeping it affordable, of course!). Thanks for sticking with us! 🐙
Magdalena,
Customer Success Manager
Fast and helpful support
Fast, helpful support. Very impressed with the support EmailOctopus has wrapped around its program. This is one of the best support experiences I have had with a vendor. Simply excellent!
4. marts 2025
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Besvarelse fra EmailOctopus
Hi Peter,
Thank you so much for your kind words! 💜 I'm thrilled to hear you’ve had such a positive experience with our support team. Providing excellent service is something we truly care about, so this means a lot.
If you ever need anything, you know where to find us. Happy emailing! 🐙
Magdalena,
Customer Success Manager
Email Octopus: fake subscribers
My Email Octopus list has been filled with an army of AI-powered fake subscribers that keep signing up every day. This is annoying because Email Octopus' pricing model is based on how many subscribers you have.
28. februar 2025
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Besvarelse fra EmailOctopus
Hi Fabricio,
The issue you’re experiencing is known as “list bombing,” an industry-wide challenge where malicious actors flood lists with fake subscribers. To prevent this, we implement protections on our own forms and Landing Pages, however it would appear you're not using these and have opted to build your own integration using our API.
When it comes to the API, we cannot implement such protections because the post requests all come from the same IP with the same data. It would block all genuine requests if we were to put in place recaptcha or ratelimiting.
We would strongly recommend using our built-in forms, which include security measures to mitigate these issues but if you want to continue using your custom form built using the API, please feel free to reach out and we'll guide you as to how it can be secured with recaptcha and other filtering mechanisms.
Our pricing is charged on the size of someone's list, however we will always process a refund if it's increased unfairly – whether that's due to an accidental import or being the victim of a 'list bombing' attack.
Please, if you need any further guidance on securing your signup process, we're happy to help.
Effective and affordable email…
Effective and affordable email marketing software. We migrated from Mail Chimp and found the pricing more attractive and functionality workable for what we needed.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Thanks for your review, Luke! I'm glad you found EmailOctopus to be an effective and affordable alternative. It’s great to hear that our pricing and feature set suit your needs. If there’s anything we can do to make your experience even better, let us know – we’re always happy to help!
Magdalena,
Customer Success Manager
Happy user since 2021
I've been using Email Octopus since 2021 and it's been a great experience. The UI and drag and drop editor are easy to use and the recent editor overhaul makes it even smoother. I have also found the support team responsive when I had questions. I like their tiered pricing based on subscriber count too; it's nice to be able to adjust my bill rather than pay a flat fee that may be too high for the features I need.
24. februar 2025
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Besvarelse fra EmailOctopus
Thanks so much for sharing your experience! We're really glad you've been with us since 2021 and that the recent editor improvements have made things even smoother. It’s great to know our support team has been helpful when needed and that the flexible pricing works well for you. If you ever have any feedback or suggestions, we’d love to hear them. Thanks for recommending us – we truly appreciate it 💜.
As good as the big players.. but costs less!
Fantastic email marketing platform. I've tried so many over the last 15 years. I've been on a paid plan with EmailOctopus for years and it's as good on functions, design, and ease-of-use as all of the big players in the field... but it costs less! Will never go elsewhere!
20. februar 2025
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Besvarelse fra EmailOctopus
Hi Mette,
Thanks for your excellent review! I'm glad you've found EmailOctopus to be the perfect fit after all your experience with different platforms. Keeping things powerful yet affordable is exactly what we aim for, so it’s great to know that’s made a difference for you. Thanks for being with us for all these years – we truly appreciate it! 💜
Magdalena,
Customer Success Manager
Fun and flexible
I'm an indie author and I love Email Octopus. It doesn't feel generic. It feels personal and flexible. It's got everything I need and the creative process is intuitive. I've used the chat which is super quick, friendly and human. Highly recommended.
14. februar 2025
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Besvarelse fra EmailOctopus
Hi Amy,
Your review made our day. 💜 We're a small indie company, so such a brilliant review from an indie author means a lot, thank you for recommending us!
We're here if you need anything along the way.
Magdalena,
Customer Success Manager
Great Customer Service!
Brilliant Customer Service! Always I hand to answer any questions regardless of the time of day.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Thanks for the shoutout, Louise 💜 Lovely to see our Customer Success team has made a positive impact ;) We're here whenever you need us!
Magdalena
Customer Success Manager
Excellent choice for small business
I've been very very happy with EmailOctopus. It's simple to use and affordable but also produces beautiful emails. I love that it's everything I need and no excess complicated features. Customer service has been top notch as well.
9. februar 2025
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Hi Natasha,
Thank you for reviewing us. We're glad EmailOctopus is working well for you. Simple, affordable, and effective is exactly what we aim for. If you ever need help, you know where to find us ;)
Happy emailing! 🐙
Magdalena
Customer Success Manager
Email Octopus is the best email platform
Email Octopus is one of the best and only newsletter companies I will ever use. It's simple, has good design capabilities (which can improve but doesn't suck), deliverability is great, and the pricing is unbeatable. Part of the reason I am leaving this review is because I want more people to know about EmailOctopus. I have used MailerLite, MailChimp, and MooSend. And this is my last switch! I have found my place.
23. januar 2025
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Besvarelse fra EmailOctopus
Hi Victoria,
Thank you so much for the amazing review! 💜 I'm thrilled to hear you've found your place with EmailOctopus – we're happy to have you on board. It's great to see you're enjoying our simplicity, design capabilities, and price point. And of course, great deliverability is always our priority!
I truly appreciate you sharing your experience and helping spread the word about our platform. We're here if you need anything along the way.
Magdalena
Customer Success Manager
I really like how easy this is to use
I really like how easy this is to use. The help section is really good and so are the customer service people if you need their support. Highly recommend.
16. januar 2025
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Besvarelse fra EmailOctopus
Thanks for reviewing EmailOctopus! And thank you for your kind words about our Knowledge Base and our Customer Success team – we really appreciate it 💜
Great and reliable service provider
Great and reliable service provider
I've been in the email marketing industry for more than 5 years and I have used multiple senders and EmailOctopus is the best of them so far and it's really simple and easy to use. I would highly recommend others to use.
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Hi Arsalan,
Thank you for your lovely review – I'm happy to see our simplicity and ease of use work well for you ;)
Thanks for recommending EmailOctopus!
Magdalena
Customer Success Manager
Smoother Email designing than other…
Smoother Email designing than other platforms and much simpler and easier.
30. december 2024
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Besvarelse fra EmailOctopus
Thanks for sharing your experience, Waleed – we're happy to hear our simplicity convinced you to give us a go ;)
Best email marketing tool
I've tried so many different email marketing tools and EmailOctopus is simply the best: easy to use, provides everything you need for a reasonable price, including fantastic, fast and very friendly support.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Thank you for your kind review, Nadine. It's always lovely to hear from our happy customers – we make the platform for you, so it's a pleasure to know its ease of use and affordability make it a positive experience. But I'm especially thrilled you mentioned our support ;) Our team is always here for you, so we appreciate the shoutout. Thanks again for recommending us, and let us know if you need anything along the way.
Magdalena
Customer Success Manager
Good move Dave!
Simple to use, competitively priced, and great support from the team.
Top work team!
Dave
4. december 2024
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Besvarelse fra EmailOctopus
Thanks for such a lovely review, Dave! 💜
Switched for the price but got everything I need. have been using a competitor email…
I have been using a competitor email service for 15 years, during which time I have grown a substantial email list and consider myself a knowledgeable emailer. I switched to EmailOctopus primarily because of the substantial cost savings. However, I have not lost any of the features I use from the other services, Octopus is simple to use, has enough features and the customer service is super responsive and helpful.
25. november 2024
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Hi Edward,
Thank you for sharing your experience. I'm thrilled that EmailOctopus passed the test with flying colours! Simplicity and affordability are at the core of what we do, so it's great to see we're on the same page here. And I'm happy to hear our team was able to help you out along the way – we're here if you need anything else!
Thanks for recommending us 💜
Magdalena
Customer Success Manager
This company offers a great and reliable service for sending newsletters.
This company offers a great and reliable service for sending newsletters. Prices are very competitive. The support team is always available to offer instant support at anytime. 100% Recommended.
19. november 2024
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Hi Albert,
Thank you for recommending EmailOctopus. It's always a pleasure to know our support team made a positive impact. And I'm happy to hear you find our service reliable and affordable. We're here if you need a hand along the way!
Magdalena
Customer Success Manager
Easy interface, great pricing, reliable
Easy interface, great pricing, reliable sending of marketing emails.
14. november 2024
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Besvarelse fra EmailOctopus
Thank you for reviewing us!
Miles ahead of the competition
The simple clean interface makes creating new campaigns a breeze, miles ahead of the competitors I've tried in every way. The pricing is unbeatable as well.
14. juli 2024
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Besvarelse fra EmailOctopus
Thank you for the lovely review, Jeff 💜
I'm glad our UI and pricing work well for you ;) We're here if you need anything along the way.
Magdalena
Customer Success Manager
Easy to use system and amazing support
I haven't used any bulk email provider before and we needed to find a solution for our small business. We only send at most 300 or so emails - all to clients who want these emails and aren't marketing.
The point is, we aren't a marketing organisation and have little to no experience in this field
To cut a long story short, emailoctopus have been incredibly helpful in setting everything up - which I did while still on the free plan. I have since upgraded to the £8 per month plan and used the system to send several email updates to clients. The majority went through with no issue and the templates available are professional and easy to edit.
We can then see reports as to how many emails have bounced and why and easily resend to these clients if need be.
Emailoctopus support has always responded in a prompt, friendly, manner to every question (and I've had quite a few!). The system is easy to figure out, even for someone completely new to bulk emails.
I cannot recommend this company highly enough.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra EmailOctopus
Hi Christopher,
Thank you so much for your kind review! I'm delighted to hear that EmailOctopus has been helpful in getting your business set up with email updates. It’s wonderful to know that you found our templates user-friendly and our support team prompt and helpful. We truly appreciate your recommendation and look forward to continuing to support your email needs!
Magdalena
Customer Success Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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