Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We moved our list over from a much bigger company who gave us no personal service whatsoever. What I like about email octopus is that it has everything I need, at a good price, with very helpful suppo... Se mere

Bedømt til 5 ud af 5 stjerner

The help and assistance is one factor. We were a longtime Mailchimp user and with their recent downgrading of free services they just weren't working for us anymore so off in search I went and found... Se mere

Bedømt til 5 ud af 5 stjerner

By far the best, most intuitive, easiest to navigate and set up, email marketing tools out there. Tried many others, nothing compares. Also, you get that personal touch from the team, you talk to real... Se mere

Bedømt til 5 ud af 5 stjerner

For a micro-Nonprofit, Email Octopus is perfect. It offers excellent functionality for no cost. We will definitely stay with it even if we outgrow it and move to a paid tier. Thank you EO for supporti... Se mere

Virksomhedsoplysninger

  1. E-mailudbyder

Skrevet af virksomheden

Simple yet powerful email marketing tools to grow your business. Easy to use, quick to master and all at an affordable price.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

192 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Much better than MailChimp

I moved to Email Octopus after the cost with MailChimp went through the roof. My emails don't bring in much money so it didn't make sense to spend an enormous amount every month. Email Octopus is a fraction of the cost with all the same important features. They also had a real person approve my industry during set up, which I appreciated.

28. december 2025
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Besvarelse fra EmailOctopus

We're happy to have you with us. :) Thank you for your trust, and for recommending us!

Bedømt til 5 ud af 5 stjerner

Easy to use & powerful at a fair price

EmailOctopus is easy to use, powerful, simple, and has first-class customer service. All at a price that seems very fair to me. It has been a great discovery. I use it mainly to send campaigns, and I also have more than 20 automations running that allow me to contact my customers based on their profiles and preferences.

24. december 2025
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Besvarelse fra EmailOctopus

Thank you for your great review and kind words, Francisco! Our customer support team will be delighted to hear about your feedback. We're always there if you need anything :)

Bedømt til 5 ud af 5 stjerner

great service

great service, if I have questions, somebody will come back to me immediately and help me solve an issue. cool team, small, but very dedicated. simple interface, very easy to design and send e-mails. hassle free, for sure. it has become one of my favourite tools for growing my business.

19. december 2025
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Besvarelse fra EmailOctopus

It's great to see that you find EmailOctopus so easy to use – that's what we aim for! Thank you for your kind words about our team and for your great review :)

Bedømt til 5 ud af 5 stjerner

The customer support is A+

The customer support is A+. They're always there with a quick response ready to help whatever the issue. I had problems splitting lists and they actually did it for me.

12. november 2025
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Besvarelse fra EmailOctopus

It always feels amazing to have someone acknowledge our dedication :) Thank you for that, Maggie!

Bedømt til 5 ud af 5 stjerner

We made the switch over from Mailchimp…

We made the switch over from Mailchimp to Email Octopus, which was very easy and we're so pleased we did! Since joining we've used the platform to help us reach our community in a number of ways from newsletters to creating more complex automations, creating segments within our contact list and so on. This has helped us to improve our engagement through specific targeted campaigns. The platform is also very easy to use - great for us non-tech minded folk at our charity!

22. december 2025
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Besvarelse fra EmailOctopus

It's amazing to see that you were able to engage more with your audience so quickly after the switch. Thank you for your great review! We're always here if you need any guidance :)

Bedømt til 5 ud af 5 stjerner

As precise as a scalpel

This is an incredibly well-built application, that does what it promises and "just works" when you need it to. I'm able to add custom fields and workflows to my lists as necessary and there is no bloat compared to Mailchimp or Klaviyo.

16. december 2025
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Besvarelse fra EmailOctopus

Fantastic to see that EmailOctopus meets your needs, Reza :). Thank you for recommending us! We're always there if you need anything.

Bedømt til 5 ud af 5 stjerner

Very easy to use and affordable

Very easy to use and affordable, too! There is a bit of a learning curve to get it set up, but the customer service is super helpful.

Before I went to Email Octopus, I used several other paid email hosts and had to quit them because the costs didn't justify what I was getting. I started Email Octopus on the free plan, did that for years, and have recently upgraded. It's a great alternative and I recommend it to everyone.

17. december 2025
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Besvarelse fra EmailOctopus

Thank you for your great review, Patricia! It's really amazing to hear from customers who have been with us for years. We're always there if you need anything :). Thanks again for recommending us, and happy emailing!

Bedømt til 5 ud af 5 stjerner

EmailOctopus is an excellent solution…

EmailOctopus is an excellent solution to managing email lists. My use involves multiple discrete lists, with tags used to segment. I have not regretted making the switch to EO and would highly recommend it for cost-effectiveness and ease of use.

16. december 2025
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Besvarelse fra EmailOctopus

Hi Sven, thanks for your excellent rating! It's great to see that EmailOctopus meets your needs. Feel free to reach out to our team if you have any questions at all – we're always happy to help.

Bedømt til 5 ud af 5 stjerner

Reliable and trustworthy

EmailOctopus provide a reliable service and that’s vital in any email provider. Deliverability is very good, and the support team are always prompt and helpful. The service has more than enough features for content creators and it integrates well with third party products.

15. december 2025
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Besvarelse fra EmailOctopus

Thank you for your brilliant review! It's great to know that you're getting your desired results using EmailOctopus. Feel free to reach out to our team if there's anything we can help with.

Bedømt til 1 ud af 5 stjerner

We got overcharged, for 9x duplication of contacts

We used this service to send emails to ~5000 contacts that we have. Apparently, they started charging us for 45000 contacts/month for nearly a year. When we asked to solve it, they arrogantly declined it and only refunded last 3 charges (the charges after we reported the issue, not actual solution).

Stay away if you are considering them because you will take their word on saving money. It will cost you a lot more. I wish we never used this solution, there are a lot better options out there.

Their platform clearly doesn't have means to deduplicate or deactivate duplicate contacts and they blame you for it.

So, the first month they charged us for 5000 emails. Second month, they charged 10,000 contacts( 5000+5000 from previous month ), third month 15,000 contacts (5000+5000 from 1 months ago+5000 from 2 months ago) and so on. It came all the way to 45,000 contacts/month. In fact, it is composed of the same 5000 leads that each of them was duplicated 9 times. And, they charged us for all that.

3. december 2025
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Besvarelse fra EmailOctopus

Hi Ozan,

I want to clarify a few important points, as there’s a misunderstanding in how our pricing and contact counting works.

We categorically do not charge for duplicate contacts within the same list. Contacts are automatically deduplicated on import, and a single email address stored once in a list only ever counts once.

It is possible, based on your explanation, that the increase in contact count came from the same email addresses being uploaded into unique lists (or audiences). Unique lists are treated as separate entities by design and can only be set up by going through multiple steps – this is not easy to do but it is functionality we make available for multi-entity business such as agencies. When a contact exists in more than one unique list, it is counted once per list. This is explained in our documentation and reflected in the contact totals shown in the dashboard at all times.

We’re transparent about this, and each time usage exceeds a plan limit we send notifications to make this clear and to give you the opportunity to review or change how your account is structured. At no point during the two-year period your account was active did we receive any questions or concerns about this.

Once the issue was raised, approximately two years into using EmailOctopus, we reviewed the account. By that point, all contacts and usage data had already been manually deleted, which meant we were no longer able to verify how contacts had been stored or whether they were being duplicated across lists over time. Despite this, we refunded three months of charges (in full) as a goodwill gesture.

We genuinely aim to be upfront, fair and transparent in how we operate. Those are core values for us, and we routinely help customers reduce their costs where possible. Our team is available to advise on contact management, plan changes and pauses, and we offer flexibility that’s uncommon in the market — including unlimited account pauses and the ability to cancel at any time.

I’m sorry you felt this wasn’t your experience here. But I do want to be clear that this was not caused by a lack of deduplication, nor by hidden pricing.

Bedømt til 5 ud af 5 stjerner

Reliable and intuitive

I have had a great experience with octopus, they are a great team and their system is reliable and easy to understand

12. december 2025
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Besvarelse fra EmailOctopus

Hi Astrid, thank you for your great review! I'm glad to see that you find EmailOctopus easy to use. Feel free to reach out to our team if you have any questions at all. Happy emailing!

Bedømt til 5 ud af 5 stjerner

Every time

Every time, quick response, and I also like the Sith.

26. november 2025
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Besvarelse fra EmailOctopus

Thank you for your great review! Our Customer Success team is always there for you if you need anything at all. Happy emailing!

Bedømt til 5 ud af 5 stjerner

Switched from MailChimp and very happy

I used MailChimp for years and I've also looked into other options for Email Service Providers. The others were always very expensive, didn't have enough features that I wanted, or were complicated to use. I find EmailOctopus is just about perfect for my needs. The only thing I'd like them to have is a visual builder that also provides access to the HTML. But I can usually just start with an external editor, then dump my HTML in and make any minor edits at the end. Overall, it's a simple tool that has a great price.

10. december 2025
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Besvarelse fra EmailOctopus

Thank you for your great review, Louis! It's great to see that EmailOctopus turned out to be a perfect fit for you. I also appreciate your feedback about the visual builder with access to HTML. Even though it's not on our immediate roadmap, I'll make sure it reaches our product team.

Feel free to reach out to us with anything in the meantime. Thanks again for recommending us, and happy emailing!

Bedømt til 5 ud af 5 stjerner

Great platform and Service

I get a great platform and customer service for a great price with EmailOctopus. I'd been with another service before finding EO and the switch was really a no brainer. I kept my subscription with the other service for a few months just in case I wasn't satisfied. Could have saved myself some money. EmailOctopus has everything I need.

9. december 2025
Uopfordret anmeldelse
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Besvarelse fra EmailOctopus

Thank you so much for your great review, Marteeka! I'm delighted to know that our platform and team meet all your needs. Feel free to reach out if you have any questions at all.

Thanks again for recommending us, and happy emailing!

Bedømt til 5 ud af 5 stjerner

Excellent Service

Fantastic marketing software! It’s incredibly easy to use and offers a smooth, hassle-free experience compared to many of the alternatives I’ve tried. The interface is clean, the tools are powerful yet simple to navigate, and it genuinely helps streamline my marketing tasks. Highly recommended for anyone looking for reliable, user-friendly solutions.

7. december 2025
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Besvarelse fra EmailOctopus

Hi Jamie,

Thank you for your brilliant review! It's fantastic to see that you find our platform easy to use and that it's helping you with your marketing goals. Let us know if you have any questions along the way.
Thanks again for recommending EmailOctopus, and happy emailing!

Bedømt til 5 ud af 5 stjerner

Can't go wrong with Emailoctopus

I love that the platform is so intuitive for non-techies. The company is readily available for support. The data reports are extremely useful for click through responses etc. And the email open response rates are just about as good as I've experienced with other systems.

6. december 2025
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Besvarelse fra EmailOctopus

Thank you for your great review, Chris! I'm delighted to see that you find EmailOctopus easy to use and intuitive, and that you're getting good results. Feel free to reach out to our team if you have any questions at all – we're always happy to help!

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service, no-fuss templates. Great for small businesses.

5. december 2025
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Besvarelse fra EmailOctopus

Hi there,

Thank you for your review! It's great to see that EmailOctopus fits your needs. Our CS team is always here for you.
Thanks again for recommending us, and happy emailing!

Bedømt til 5 ud af 5 stjerner

Thank you so much for maintaining the…

Thank you so much for maintaining the free plan. I need a basic email campaign/broadcast system and Email Octopus has always been reliable. Thanks!

3. december 2025
Uopfordret anmeldelse
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Besvarelse fra EmailOctopus

Thank you for your great review, Adrian! I'm really happy to see that EmailOctopus meets your needs. Do let us know if you have any questions – our team is always happy to help.

Bedømt til 5 ud af 5 stjerner

EmailOctopus is a godsend: reliable, simple, and exactly what I needed.

I stumbled on EmailOctopus through a landing page link while signing up for a download—and honestly, it was a game-changer. I’ve tried a dozen email services over the years, and almost all of them were either overpriced, clunky, or just didn’t fit my needs.

With EmailOctopus, I could import 25,000 subscribers and send 10,000 emails per month—and my list is only 750! I only send a few emails a month, but I finally found a platform that is intuitive, clean, and visually beautiful. Setting up CNAMEs and server communication was a breeze. The email templates are top-notch, the interface is easy to navigate, and everything just works.

It came at a perfect time—I was struggling to get my emails out to former healing center members after eight months of silence, with real-life pressures mounting. EmailOctopus was a godsend: reliable, simple, and exactly what I needed to keep my new Shopify store—and my life—moving forward. I can’t recommend it enough.

24. november 2025
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Besvarelse fra EmailOctopus

Wow, thank you so much for this outstanding review! I'm delighted to see that EmailOctopus turned out to be precisely what you needed.

Feel free to reach out to our team if you have any questions – we're always happy to help.

Thank you again for recommending us, and happy emailing! :)

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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