Elsie & Fred Anmeldelser 

111
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Se mere

Bedømt til 2 ud af 5 stjerner

Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hopi... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

111 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(111)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

My coat is absolutely beautiful ❤️ and…

My coat is absolutely beautiful ❤️ and I got it on time too...as always!!
Communication via email is always wonderful and happy..love it! I missed my discount so I emailed them and they sent me another straight away... marvellous ❤️ I have bought loads from them and everytime is spot on, love all there stuff. Amazing experience ☺️ xxx

2. november 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thank you so so much for the feedback Jessy! So glad you're happy and we appreciate you very very much x

Bedømt til 4 ud af 5 stjerner

Groovy coat

Heyyy, I loveee the material of the Lil Kim coat. I get loads of compliments, so thats a plus.
Just a lil note that the left pocket was ripped :(

Xx Gabs

15. oktober 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Gabs! Thank you very much for the feedback. Ahhh im very sorry. Please pop us over a message on sales@elsieandfred.com and ask for Elly, tell her Ryan sent you. I'll get it sorted for you x

Bedømt til 5 ud af 5 stjerner

Amazing!

Great fit over all, trousers are quite long, but I’m short so no ones fault!! Delivery was quick and the over all experience was good. Would def buy from here again!

3. oktober 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thankyou very much for the feedback Sally! We're always working on our sizing so hopefully we can find something perfect for you soon x

Bedømt til 5 ud af 5 stjerner

Omgggg just received my coat and I'm…

Omgggg just received my coat and I'm absolutely buzzin !!! Its amazing.. really well made and fits perfect...thank you sooo much.. I love it and 2 days free delivery is even better.. thank you

16. september 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Ahh thank you very much for the feedback Sarah, so so glad you love it xxxx

Bedømt til 1 ud af 5 stjerner

Ordered an coat still waiting after 11…

Ordered an coat still waiting after 11 days no communication emailed at least 6 times now not one response

9. september 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Kieran! Thanks so much for the order ❤️ I can see that it was ordered 9 days ago and should be with you by now to be honest, but Royal Mails strikes are currently causing chaos. In regards to the emails, replies to our newsletters don't go into the same area as customer enquires, but i'll make sure the team are on it right away and we'll get you your coat! x

Bedømt til 5 ud af 5 stjerner

Caring company

Beautiful looking item.
Great communication due to royal mail strikes my item was delayed.
But they replied to my frustration and really did seem to care about each individual order.
Brilliant customer experience

6. september 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

that's hella sweet, really really appreciate that Mark

Bedømt til 5 ud af 5 stjerner

Items arrived super fast and amazing…

Items arrived super fast and amazing quality 👌 staff communication was 10/10, will definitely buy from these guys again ❤️

5. september 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thank you Paul! Appreciate you my man x

Bedømt til 1 ud af 5 stjerner

three of the same jumpsuit???

The customer service is great they are very nice and understanding. However who is shipping the products isn’t reading the sku# correctly or whatever is happening because they have sent me THREE of the exact same jumpsuit that I DONT want. The jumpsuits have the same name but different pattern names and they just can’t get it correct. I’m on day 2 of waiting for them to respond so I can get my refund because I’m not willing to try again it’s obviously not going to work out.

2. september 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Very true Danielle. We have discovered that we've indeed got two different jumpsuits that are the same SKU. It's now been sorted but we appreciate the frustration mi amor ❤️ im sat next to the boss, he says email him on ryan@elsieandfred.com for a discount as a sorry x

Bedømt til 2 ud af 5 stjerner

Not size inclusive at all!!!

Not size inclusive at all!!!! I’m a small/medium in everything I wear and I ordered a medium sweater from them. Fits like baby clothes. Won’t go over my chest and the sleeves don’t pass my elbows. I can’t imagine what it would be like shopping here as a plus sized customer. Feels cheap too. I want my money back.

25. august 2022
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Sizing

Ordered a bikini and was so excited but I’m majorly disappointed with the sizing.

I’m 5ft 8, a size 8, with chest B cups and ordered XS in both the bikini top and bottom. Baffled with the sizing of the XS bikini top as it’s so big?The surface area is huge, one cup can cover my whole face. It’s so unflattering on a size 8 chest, made me look like a little boy, so much extra fabric. I can’t even imagine how big the size S (small) is. Looked like they’re made for very large chested girls and I just think on average girls who buy XS don’t have massive double D’s (.)(.) I wish I could fill them! 😅 Maybe I’m wrong and now a size 8 is actually bigger than it used to be.

I think it is still a gorgeous bikini, the colours and design are super cool. It’s a shame it doesn’t fit and considering that would be my size on every other clothing website.

It cost €52.85 in total for the Hypnotize MultiWay Bikini Top and Briefs in Animal Print

22. august 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Bootyfully bombastic

Ordered a sexy little psychedelic-esk playsuit and oh my gawdddd it’s gorgeous, y’all doing gods work and I’m not even religious, thank you ❤️

20. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Looooool love this so much xxxx

Bedømt til 5 ud af 5 stjerner

Amazing!

Absolutely love my items so much! The material is such good quality and the clothes are so flattering :) really pleased x

18. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thank you Merion. What a beaut name btw x

Bedømt til 5 ud af 5 stjerner

Great clothes

Great clothes, got them on sale so a great price too. Got so many compliements at a festival.

16. august 2022
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thank you Mel ❤️

Bedømt til 1 ud af 5 stjerner

Poor!

Hi, I offered 2 items a month ago, money was taken out of my account. I have not received any update. The items never arrived, 4 weeks… poor service!

I was supposed to go on holidays.. been a an back, so not even sure if I will get anything. So hard to contact this company. Don’t buy, unless in the UK!

12. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hi Maureen ♥️ I can see you ordered 2 weeks ago. From the tracking I can see the item is stuck in customs which unfortunately we don’t have any power over. I do appreciate that is frustrating as you wanted the items for your holiday but if you do contact sales@elsieandfred.com we can get it looked into further for you and sorted x

Bedømt til 1 ud af 5 stjerner

Don’t waste your time here

I wouldn’t bother shopping with Elsie and Fred, on one order I placed I was told 2 items had stitching errors and I thought maybe it was just a one off, but on my next order I was told my items are out of stock due to a ‘system error’ this is completely unacceptable, considering they still took my money, I’m glad I didn’t receive my items In The end as my friend has had to return the items she has ordered due to such poor quality for the price you pay, I will shop at zara ect in future.

9. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hi Tasha, I'm so sorry you haven't had a good experience. In regards to the stock issue, we can't always rely on the tech, we're working on it. The quality we take great pride in so im very sorry you haven't received the quality you should have. I have spoken to my boss and it will be sorted out directly. We cannot have you leaving us to go to Zara, lawd. Ryan@elsieandfred.com. He said he will give you a big discount and a bigger sorry. x

Bedømt til 5 ud af 5 stjerner

First time ordering from this company…

First time ordering from this company and I have been so impressed. The quality of the clothes is amazing, love their sustainability/equality focus and the prices are good for the quality you get. Definitely items that will wear more than once and not just wear it once and forget about it. Customer service is also great their replies feel like you're talking to an actual human who cares about your question/concerns and not just automated. Will definitely be shopping with them again and recommending it to friends!

6. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

This got me a bit emosh. Thankyou so so much Zih ♥️♥️♥️

Bedømt til 5 ud af 5 stjerner

Great customer service experience

Excellent customer service experience when I got in a spot of bother! Product of a good quality and I am overall very happy with my experience and cannot rate them highly enough!

1. august 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Ah thank you so much Joanna we truly appreciate the words ♥️♥️

Bedømt til 1 ud af 5 stjerner

Appalling

I placed an order on 8th July for 2 items. I received an email notifying me I will be updated when the items are shipped. I hadn’t heard anything by 14 July so I emailed just enquiring when they expected to dispatch my items. I received the response:
« It looks like this order is due to be shipped tomorrow xo

Thanks so much, « 

The items were not shipped the following day. I followed up again, 10 days after the initial purchase to now be told that due to a system error the items are actually out of stock.

Very untrustworthy and incompetent.

19. juli 2022
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Olivia! I can’t apologise enough for this. We’ve let you down and I’m super sorry. We’re working on a tech issue but this should have been sorted a long long time before getting to this point. If you email Ryan@elsieandfred.com I’ll make sure we make this up to you and get it sorted x

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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