Elsie & Fred Anmeldelser 

111
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Se mere

Bedømt til 2 ud af 5 stjerner

Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hopi... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

111 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,9

Alle anmeldelser

(111)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

This should not be a medical program in…

This should not be a medical program in existence. It is going to hurt women because they are leading women to believe that the one topical medication they provide will be enough HRT for everyone.. I still have a uterus-- there is no way under the sun that it is medically responsible to prescribe patients with uteruses topical only progesterone. It will not protect their uteruses adequately and that is harmful because they will assume that this service responsibly replaces the care they would receive by an in person (or even a telehealth) appointment. Most of their patients will not know to question that, but there is ample literature on this and when pressed, the prescribing MD who responded to my questions acknowledged this thru the chat function, but most women are not going to know to ask this question, much less push back on an MD who has already prescribed the ONE medication the provide based on the screening questions --- which included, I might add, "Do you still have a uterus?"

There were a lot of "screening questions" before the MD wrote the script, and they try to make you think that it is a personalized program, but they are prescribing the same estradiol/estriol/progesterone topical cream to everyone. And you cannot ask the MD questions before it is prescribed. You have to dig thru the portal to find this function. It is medically inappropriate. Try Midi health or Joi Wellness instead. I was intrigued by the inclusion of Estriol in Elsie's cream, but leaving the uterus unprotected at worst, underprotected at best--is a show stopper. Now I just need to make sure they refunded the $474!

17. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

DO NOT SHOP HERE THEY ARE VERY RUDE AND UNPROFESSIONAL

Emailed me saying order on its way , then got another email later that day saying ill be getting a refund and that it no explanation why , ill emailed then asking why and got nothing back , clearly didnt have it in stock but still allowing people to purchase on the website , poor customer service, would nkt recommend them and will never buy of this company again , would give them 0 stars but option wasn’t available

Now look at the SMALL businesses reply just shows you how unprofessional they really are calling people petty for there mistakes, update your website when things are out of stock next time .

Look at the other poor reviews and replies from the seller tells you alot about this company ,most people saying the same thing.. no communication whats so ever , poor business ethics

15. december 2024
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hi Thomas. Ryan here. You ordered something that wasn’t in stock. We refunded you. So you want to give a small business 0 stars? My friend….thats v petty babes. Have a good Christmas. Xoxo gossip girl

This part is the second edit: this is just my personal reply my friend, nothing to do with all small businesses, that’s a generalisation and I’m sure you’re not one of those people. Just a reply bored of small businesses being chained to awful review sites for pettiness without human connection. Double xoxo gossip girl x

Bedømt til 1 ud af 5 stjerner

I’m so gutted to send a negative review…

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for a dress, never received it. What more can I do? I’ve given several ample opportunities to resolve and had no response at all. I’m £50 odd down, have no dress and no response to any messages. Gutted.

31. oktober 2024
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Jessica ♥️ I’m sorry your dress hasn’t landed, it does look to be lost in transit. As we are on a break we’re not in the inbox as frequently but I will make sure we get your dress resent x

Bedømt til 2 ud af 5 stjerner

Order arrived today and I brought a £89…

Order arrived today and I brought a £89 dress which to me is very expensive. I was really looking forward to it but as soon as I took it out the bag it was falling apart. Loads of the little crochet threads fell off. Im too scared to try it on in case it rips. Annoying as I’ll now have to go all the way to the post office to return and I was really looking forward to it for a festival :( I think it would be risky wearing it there in case it literally fell apart

24. juli 2024
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Ana-Maria

I'm so sorry to hear that, they are hand made crochet but absolutely nothing should be falling off so I shall look into it right away. We can of course sort your return out and get you replacement or refund if you would prefer.

Bedømt til 5 ud af 5 stjerner

Super cute clothes

Super cute clothes, well made.
Shipped super fast to the US

29. april 2024
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

oh thank you very much Emma so glad you like them ♥️

Bedømt til 1 ud af 5 stjerner

Won’t accept return of faulty items

Sold broken items in the sale, their returns policy states that they accept all returns within 30 days - this is false. Tried to return broken items but cannot through the returns portal as it is a sale item. They have no customer service contact, just a box you fill with a message but no actual way of pressing send on said message? Awful experience will not be ordering again - misleading, no customer care and sending out faulty items

15. maj 2024
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Lily love! You absolutely can return items that are faulty and we will refund in full. It seems I’ve turned all buttons white with the same coloured font on the website messing around with it today! Pop us over an email and I’ll get your return sorted ♥️

Bedømt til 5 ud af 5 stjerner

Hidden Gem of a Clothing Store

I am So SORRY! I did a review for Edikted, and got it confused with Elsie & Fred. I'm so stupid. Just because they start with an "E" does not make them the same company!
5 stars for them! Elsie & Fred always gets full marks from me! The shipping was quick and the website easy to navigate. I LOVE the quality and the style of the clothes at this store! I got these really funky pants that had a wild print with every color under the sun on them. I wore them with a white button down and a pink sweater vest and oml, the compliments were never-ending. Everyone wanted to know where I got them.
They also have great customer service! They seem to really care about their customers and our experience. They want to make sure we have good ones, and boy, do I! I'm so sorry for that original review, I was totally wrong. I had never heard of either of these companies before a few months ago, and I think that's why I got them confused since they are still kind of new for me. They sell similar styles of clothing as well, but the quality of E&F is sky high. Again, great, trustworthy company with some seriously cool clothing. Some items are actually quite cleverly constructed, and I love that.
Edit #1: how kind of them to be so nice when they haven't done anything wrong. I love E&F. This is why I say they give great service.

19. marts 2024
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Jia, thank you for the kind words about our clothes. Can you shed a bit more light for me? I’ve found an order for you but it seems to be for jeans and I’m not sure of any pink ruffle shorts? If you received the incorrect order please do email us and we can get that sorted right away, however I also can’t see where anyone has spoken to you via email or social media. Your feedback is super welcome so please do pop us over an email to try and get this sorted out ♥️ big love

Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service, products and values. What a gorgeous dress-my daughters extremely happy with our purchase and looking forward to going to her prom in style. Thankyou.

26. januar 2024
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Oh I love that loads thank you very much for the feedback Kristel ♥️

Bedømt til 5 ud af 5 stjerner

The customer service is just amazing!! The clothes are just amazing!!!

The customer service is just amazing!! Nothing is too much trouble! I am so impressed with this company. The clothing is out of this world, such good quality, I am absolutely in love with my new coat. Well done Elsie and Fred… if only all companies were as good as yours xx

31. januar 2024
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Thank you so so much Laura ♥️♥️♥️

Bedømt til 5 ud af 5 stjerner

Class coat

Class coat, class delivery time. Always good service and products with Elsie and Fred.

24. november 2023
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Oh well that’s it’s lovely! Thank you so much Suz ♥️

Bedømt til 1 ud af 5 stjerner

Royal Mail incorrectly submitted my zip…

Royal Mail incorrectly submitted my zip code, now I am watching my
Package bounce around my county working its way back to the sender in the UKZ

6. november 2023
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Love, the post code entered is the one you entered into our system at checkout. Pop us and email and we can look into it for you. X

Bedømt til 4 ud af 5 stjerner

Lovely Clothes / Questionable Postage

Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was absolutely soaked through. No note was put through the letterbox to tell me it was there.

16. oktober 2023
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hey Sarah, thank you for the feedback love! we dont ship on weekends my love so it was shipped on Monday at the first opp. Being left outside in the rain is absolutely unacceptable though im truly very sorry for that. Pop us an email on ryan@elsieandfred.com and we can do our best to get it sorted for you xx

Bedømt til 1 ud af 5 stjerner

If I could I would give zero as much…

If I could I would give zero as my rating. Recently had my parcel damaged because of evri meaning I will never receive my parcel yet when I emailed the company at first they were helpful but now they have now resorted to ignoring my emails if you ever get into a unfortunate situation like this don’t expect Elsie and Fred to give you a refund they don’t care if you receive your parcel or not. Avoid as they do not care for there customers

10. oktober 2023
Uopfordret anmeldelse
Elsie & Fred-logo

Besvarelse fra Elsie & Fred

Hi Rachel. Im extremely saddened you've had this experience. We certainly didn't ignore your email, we are however out of office on weekends hence the missed email and instant chat request.

We are in contact with Evri to find out why it has arrived damaged which is extremely frustrating but I also believe you've since spoken to someone on the customer service team to sort it out so I can only apologise profusely and hope you give us another chance x

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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