El Monte RV - Los Angeles Anmeldelser 

After being assured all was set to go, we drove 2.5 hours to our location only to discover later that evening that the oven, water heater, and TV wasn’t properly functioning. When we turned on the shower, the water smelled terrible too! We had to run the water for awhile before it seemed ok. With limited water, that seems unacceptable. We were given the runaround when we reached out and had to continue to try contact them (in an area where service was spotty). Luckily they had company representatives at the event we were at and eventually they brought over an RV to replace the one we had but we lost an entire day of our trip trying to get this squared away and all our belongings transferred. Even in the new RV, the oven and TV were not functional but at that point hot, clean water was really all that mattered. Still, for how much we’re charged we should expect all the things that are touted to be functioning properly. Lastly, on the drive back our phone connection to the GPS system kept going in and out whenever we hit bumps in the road (because of the system; it wasn’t a cord connection) which is a safety concern when driving such a large vehicle on the freeway!
In hindsight, we should have spent as much time as we needed to check all of these things ourselves before driving off the lot (and will definitely do that if we ever rent an RV again).

Easy to reserve motorhome,picking up unit took about a half hour
Motorhome worked and ran great ,unit was immaculate
Staff was nice. Coffee was good

Sehr Nette und hilfsbereite Mitarbeiter. Top Service. Sofortige Bedienung und Hilfe. Super wohnmobile .

First time renting a rv . It was great. The only issue we had was we weren't sure if we ran out of water on the 2nd day being out in the desert. 40 gl tank shouldn't have run out on day2. It could have been a issue with the sensors.we didn't want to risk having Grey water back up into the rv so we didn't get to shower the rest of the time there. Other than that the fridge and propane and heater worked great. We used to own a toy hauler so we know how dry camping is and the other issue is the shower head should have a easy on and off button to save water and ours didn't so that stunk. If needed we would rent again.

Camper con massimo di 2 anni di età, completi di ogni confort.
Puliti e perfettamente manutenuti.
Consigliatissimo

This was my first time in an RV. I rented a Class C for a 4 day trip with my son and grandson. Thanks to the staff and all the resources provided, we really felt comfortable with the Class C both underway and at camp. All the systems worked perfectly for nights on and off the grid. Check in and check out were very easy. We had a great time!

The crew was polite and efficient (Rosie and Jefferey )
They made the 1st time El Monte rv rental experience great.

Fiquei com o motorhome por um mês viajando pela Califórnia, Arizona, Utah e Nevada. Deu tudo certo e tive ótimas experiências. A equipe da El Monte foi prestativa e muito educada. Precisei comunicar uma mensagem de troca de óleo por e-mail e recebi a resposta rapidamente (neste caso, era uma mensagem automática do veículo e fui orientado para não fazer a troca. Recomendo a empresa.

Friendly fast service!

Absolutely awful place do not rent from here. Their RVs are not well maintained. The steering wheel was also not aligned correctly.
The awning on my rented RV dislodged during rain and wind. These assholes refused to take care of me.

Easy to drive, very friendly staff.
Clean - was exactly what we needed.

Empresa seria e tivemos o prazer de uma viagem sem intercorrencias

There are some things of the rv that doesn’t work, for example de usb chargers in front o the car, don’t have car play and the levelers doesn’t work.

Always great with El Monte RV. Easy communication, pick up & drop off.

Overall the RV did it's job for the week that we rented it but lots od hiccups. Made aj appt for a pickup at 1pm got there and got through no problems, front desk ladies super helpful and nice, got sent to the patio and got stuck waiting for 2.5hrs....waited 1hr went and checked in, was told it was on the way, came back 30 mins later was told 20 mins more, went back 30 mins later, was told it was on its way out. Finally came out, the back workers had 0 customer service, not friendly, didnt tell us half the issues that was documented on the inspection report, didnt show us the black tank gages, but we needed to go so we left. Driving away I open the report to see that the awning is broken, the black tank wasnt emptied and was as 1/3 full...got to our location and the lights are flickering, go to turn on the water and any time a sink got turned on the lights went out...not sure why those 2 were connected. Headlights kept flashing all week, had to run the generator constantly just to get the lights to work with the water...when it was time for return we let the service people know, they ran a report and turns out our rv had bad batteries. Got a partial refund, again front desk ladies were extremely helpful.

Fantastic service response.

- quick responses on my questions by email
- very supportive when check in
- very friendly of employees