Elegant Steps 

Bought a pair of shoes a month or so ago, they broke in TWO days. £80 for a pair of shoes that break in 2 days? I have no words. Of course didn't realise they'd ceased to stop trading until today when I sent them two emails that didn't go through. Disgusting. Hoping it might make a difference that I paid with a credit card. Here's hoping anyway!

Just for info, Id posted a review a couple of wks ago as like many others Id sent shoes back and hadn't been refunded. I subsequently raised a claim via paypal however wasnt v hopeful. However they've decided in my favour and refunded the full amount today. So a bit of hope for anyone else in the same position, alternatively if you paid via credit card you may also be covered. Good luck!

How is this legal?!? I am still awaiting my return too, not looking promising, has anyone had any luck disputing with PayPal?

I've sent my shoes back to be dyed for my wedding only to find they are no longer trading. Really upset. Is there anything I can do? Hi I have the company that are dealing with Elegant shoes. PARKIN S BOOTH &CO LIVERPOOL 01512364331 their advice to me was that my shoes will be held in a local post office in Wirral for 2 weeks then they will be sent to a Northern Ireland office where they will be opened and they should find my return address and send them back that could take 5/6 weeks if this doesn't happen I'm to phone Parkin again and they will send a claim form but they don't hold much hope of getting money back. I hope this helps

I returned two pairs of shoes, value £145.00 on 11th June and 10 days later, after no return correspondence, realised the shocking news that they had ceased trading. My email was not delivered and all phones are disconnected - really, really disappointed! I can't believe there's no information on which company to contact - can anyone please help with the name of the liquidators? I've contacted Pay Pal but like many others don't hold out much hope. I'm gutted they haven't given any thought to how their 'valued' customers are feeling - outrageous and just plain wrong!

I sent my shoes back 15/5/17 due to them being to small and still waiting for my refund. Now found out they have gone into liquidation so set a PayPal dispute up. Not holding my breath but want to warn anyone who wants to order check out the company first!

The absolute WORST! Returned my wedding shoes two weeks ago due to the awful quality - they looked nothing like the photos on the website, and were more like a cheap version of the photos they displayed, glued together somewhere in China.
Tried to contact them today as I'd still not received my refund, and found out that the company has ceased to exist without any forewarning whatsoever. I've now contacted PayPal to help me retrieve my money, but who knows whether that's even possible now. :(

The worst company I have ever dealt with. Been awaiting my refund for wedding shoes for weeks and have just had a letter informing me of their liquidation! After ringing the company dealing with this I have been advised that it is highly unlikely I will be seeing any of that money.
Weddings are expensive as it is and how a company is able to get away with something like this is beyond me!
I have learnt from my mistakes and I would advise any bride reading this to go out shopping for shoes so you know exactly what you are getting.

Horrible shoes, very uncomfortable and going into liquidation now so I won't be having my money back for two deliveries. They have been stealing money for over a month now knowing they were about to close permanently and the website is still working. Shame on them.

I placed an order at the end of May and this disgusting company have taken my money knowing full well that they were going out of business and would not be supplying. The shoes were for my daughters wedding and to say I am furious does not come close.

Ordered a few items back in May, got an email that some are out of stock and it will take a bit longer to deliver. That was almost a month ago and now I found out that they've gone out of business but not before taking my money...from other reviews I see that I'm not the only one being treated awfully by this company, this is stealing!! How can they charge people knowing they won't deliver and without leaving any info on how to claim a refund...disgusting and in my opinion, a criminal act! The most frustrating part is that they count on getting away with this and we customers are helpless...so wrong!! There must be a way to stop this awful practice!! Any ideas??

I have been waiting for a refund of £64 and have now received paperwork to say they have gone into liquidation, can't imagine that I am going to see any of my money back. So angry that they continued to trade knowing that they were not able to pay refunds etc.

I have been waiting on 2 refunds totalling £250 and have now received documentation in the post telling me they have gone into liquidation!! I am disgusted that they have been able to continue to process orders knowing this was on the cards. Weddings cost enough money without companies taking advantage in this way.

Got one pair recently and it wasn't too small so I returned and got another one . Got an email on 24 May saying that my money will be returned up to 14 working days! Still nothing!!! I tried to call and send email. Everything is now closed???!!! Who will refund me money now? I paid 90 for my 1st pair!!! Can anyone help???

I have returned a pair of shoes and have not been refunded (over a month ago the parcel was marked as delivered) and I have sent 4 emails to Elegant Steps which have gone ignored. Still awaiting a refund and had no communication from them regarding this.
Never use them.

Notice on their facebook page saying THEY HAVE CEASED TRADE AND GOING INTO LIQUIDATION.

Also states they will not give any refunds even if you have returned shoes and if you have ordered (and paid for) shoes they will not be delivered.

My Fiancee has just found out. She ordered a few pairs of shoes for our wedding and has been chasing delivery for nearly a month and found this out yesterday.

Elegant steps service is amazing, their communication with me as a customer was exceptional and the shoes that they have did to my swatch colour are just beautiful. I couldn't have asked for anything more.

A fast and accurate support.
Special thanks to Vicki :)

Ordered my wedding shoes there. Great service, my shoes just arrived! So happy about my choice and the quality of the shoes. Very comfortable and elegant. Definitely recommend!

Kept me well informed on possible delay, as it turned out they got a pair into stock much earlier than expected and I then received them within a few days. Lovely shoes and great service. Special thanks to Vicki.