Electric Rider Anmeldelser 

It's an outstanding bike. It took a while to get here, understandable with all the logistic issues these days - (I have late issues with my own products I am selling Online). I had a cassette and sensor issue but Sam sorted it all out with replacements of new cassette and sensor and reimbursement of the charges that took me to get it fixed at the local shop. It's whole again and rides smoothly. Top-notch service.

A brilliant product. It took a while to be delivered but that was due to covid and travel problems beyond their control. However I was kept updated throughout and the bike is amazing.. many thanks

Great bike ,just what I need as I have arthritis in my knees and need to keep them moving
We'll made cycle and great value

5 stars electric rider, I really can't take a star away,always getting back to my emails within the said 48hrs with an answer,also the personal touch now and then(Gila).
The delivery time not bad in these uncertain times around 2 months, which I realised was
not that long once it arrived.98% 'built', screw
on peddles tighten handlebars, nothing missing,'great' Graham up north.

After buying our 2 Westhill Venture Mountain e-bikes from Electric Rider & having a problem with one bike the amount of service I got from Sam & Greg.. & Austin & Alex at Westhillbikes I would like to say that If anyone wants to buy bikes online that these are the people to get in touch with.. they are great & sorted everything out as a team which I really liked & enjoyed working with on sorting everything out in a good manure.. Very pleased & I will be in touch again if I have any problems as they are to helpful with someone who can be a pain at times to communicate with..

Don't buy from this company unless you live right next to a provider. The bike took 3 months to arrive, used it 5 times and it broke. I've been talking with the customer service representative and the bike its been broken for months on end. They cannot provide a mechanic but they will make you believe they can. I paid guarantee and they extended it for 2 years for all the hassle, which means nothing because it cannot get fixed. Anyways, you're better off buying from a local shop where they can repair your bike if its faulty and you can also return it if you're not happy with it. Overall, dont buy ebikes online, specially from this company.

After a rocky start they bent over backwards to help me find a bike really good and the bike is awesome, if your after a e bike try these. You won't be disappointed.

Excellent customer service. Fast response and friendly. We had a minor technical issue with the ebike we bought but Gila arranged for a mechanic to come to our house to sort it.

Delighted with bike and am looking forward to using it more

After much research, I bought a bike from Electric Rider online thinking it would be perfect for me. However, after it arrived it became apparent that it wasn't. Gila was unbelievably helpful and after spending time discussing my needs she recommended a different bike and agreed to exchange it. I now have the new bike and it's perfect for me. Gila understood my needs and her knowledge of the bikes informed her recommendation. Thank you Gila. I love my new bike.

Electric Rider,
Although ER Could not speed up the time it took to receive my bike ER Did give me the confidence that it will be all good in the end.
Thank you.

Excellent service and product. Thank you

Would have given more stars if the bike hadn't taken so long to arrive. The staff were helpful and understanding though and the bike is absolutely fantastic 😊

We waited a very long time that we understand ,the bike arrived but my daughter tried using it and even when the throttle was closed the speed wouldn't go down , she had to put the brake on to stop the bike , which ment as soon as you take the brake of it sped away to fast making it dangerous, the peddles don't stop growing round even when lifted to the up position , that could cause bad bruising to the legs also dangerous, we have told them about this and asked for a refund and asked them to pick the bike up, They haven't answered the questions except to tell us it was legeal,to use in British roads, we know that, we have all the paperwork on that,the manual didn't tell you how if you have problems with the bike to fix them or what to do about them,I'm still waiting on an email back from them for my second question to do with the throttle , nothing yet, in also waiting to see about about a full refund as the bike isn't fit for purpose, My daughter is very very disappointed after having waited so long to be let down by these people with a erider Mode18 and we need them to sort it out sooner rather than later, we can't afford to be that much out of pocket, they seemed very nice people untill we said there were problems

Bike - great price, timely delivery, but the smaller details, such as warranty clarity, ops manual etc lacking - get that type of stuff right and would be 5*

Excellent after sales service. Have been using the Byocycle chameleon fdxl folding electric bike over the past months. Recently the bike was causing issues due to faulty levers. Have been communicating with Sam from electric rider who needs to be given 7 stars for assisting in resolvining the issue. I took the bike to my local electric bike shop and got it fixed. Emailed copies of the invoices to Sam and was reimbursed immediately without any delay. Brilliant after sales service Sam, you are an asset to the company.

STILL WAITING ON REFUND....BEEN 3 WEEKS.
QUICK TO TAKE. SLOW TO REFUND

Ordered a bike from Electric Rider back in April. It got delayed twice due to supplier chain issues. Electric Rider were very transparent with the dates but had to he contacted to receive updates but did always leave an option to swap it over (although their stock didn't have a range that suited me).

In the end, it turned out my bike did come into stock but somehow i ended up with the last unit which had a scratch on it.

I was very disheartened to hear that my new bike is scratched with no other stock in the UK. Electricrider offered a reduction for the scratched bike but felt this was not enough enough make up for the 6 month delay and the damaged bike.

After expressing how this customer experience was, Electricrider took on board my overall experience and offered to make things right to make up for the delay and the scratched bike.

Overall I am now happy with the experience with Electric Rider and how electric rider dealt with the delays.

Their staff are fantastic and Gila is an asset to the team. I do think it would be a better customer experience from electricrider for the customer to be contacted and forewarned of delays rather than be advised when emailing in querying about the bike.

Can't wait for my bike to finally arrive after the long wait!

I am really happy with the bike and the experience of my bike ride. Throttle helps a great deal with starting off. And assistance makes my steep climbs very smooth and effortless. I can now cover long distances and explore lots more than I could imagine!!
However I wish it was delivered early during the year as promised. I missed enjoying the ride during summers.

Great Service and supportive team, very satisfied! Highly Recommend