Electric Rider Anmeldelser 

Really happy with order took week to be built and arrive to me excellent customer service all the way though and bike is brilliant packaging was amazing came boxed in three boxes one in another and loads of thick polystyrene and all built all need to do was put peddles on very very pleased Deffo recommended this company many thanks

My experience with electric rider was 5star from the point of view of customer service and the electric bike I bought

Excellent - very good communication, fast shipping - highly recommended!

Great service. Thank you!

REALLY Poor customer service.
Full payment was taken and held by them for 9 months.
A few Weeks after their first ETA 'deadline' had passed I had to chase them. Some supply difficulties were mentioned and another vague ETA
Each time I had to chase them up and was fobbed off with vague excuses and yet another ETA date.
Never did they pre-empt their failure and contact me in advance.
This happened again and again for 9 months!
I appreciate some external issues with import (BREXIT and Suez) were causal but their COMM's was awful !
COVID is now an overused excuse for everything.
I'd buy local or direct from a bike supplier's shop in future.
They seemed so good in reviews and ethics ;-(
so I gave an extra star for this.

Bike is great needs the throttle as it is heavy
I am just over 5ft so it was a little tall for me but Chris the maker quite willing lowered it by 2 inch made all the difference, also had the seat narrowed, all good now.

Finally getting round to writing this review. Have had my Stealth 1000w e-bike now for over 4 months and I'm very happy with it so far. There were a few teething problems at the start regarding the back breaks sticking,and the gears weren't aligned properly,so I left it into a local bike shop who fixed this for £30. I emailed the team my receipt and they immediately fitted the bill for me. There was a 3 month delay in the delivery but any queries I had were always answered within a day or so. The pandemic
probably delayed this to. So the customer service was generally very good. I was, however, rather shocked but pleasantly surprised when the bike eventually turned up as I had no notice or phone call to say that it had arrived while I was at work, but luckily it was still there when I arrived home. It was delivered to Northern Ireland & I understand that this was a separate courier but a little notice would have been appreciated, otherwise I would've given 5 stars.
The bike itself is perfect for me,. Able to use the lower peddle assist for road legal speed,and then crank it up to off road mode for the trails and some local forest parks. The power supply charger needs to be switched on before attaching it to the battery otherwise it sparks. Some online research explained this for me, but I had to find this out for myself.
All in all the bike is a dream for me and really handy for commuting to and from work and great for the off road fun factor. I would fully recommend this company. Their customer service went beyond the call of duty, particularly Sam & Gila who always got back to me as quick as they could, the bike is Dynamite with an explosive fun factor,. Cant say anymore than that.. Thanks again Electric Rider...

I bought a bike for my wife for her birthday. Did not know where to start. They guided me through to get the best present ever. Thank you for your help
15/6/2023 i am changing my review as cannot get any after sales service. No service that i paid for.

After retiring from riding motorcycles, I thought no cycle would ever replace the experience of freedom, boy was I wrong, this electric bike is absolutely brilliant.after the first time out I totally found that everything I was told about the bike, was totally correct. Thank you.

Electrideruk are a disgrace of a company
I waited 3 months for my bike to be delivered, and it was only the fact that I cancelled my order that suddenly 2 days later my bike was dispatched.
When it finally arrived the pedals were seized solid and the thumb throttle I paid for wasn't fitted, plus the free bike light that came with the bike had a batteries that had leaking acid badly.
This clearly shows elecrider UK are simply offices in London that have no connection to the products they sell.
Please look again and place your trust in another retailer

The bell rivet had sheared off when I opened the box so bike bell unusable. When I complained they told me to go out and buy another…. Perhaps they might have posted a new one out to me?!

Good service and communication with these guys...

Received my cyclotricity stealth 1000w today(6 days after my first communication) and I honestly wish I’d bought this bike years ago I feel like I’ve missed out. The service i received from electric rider was second to none infact I’d say probably the best company I’ve dealt with online. I got it on the cycle to work scheme and from my first email to them I was contacted by Sam within 30 mins and that was it my bike was ordered for me. I was even told of a £100 off offer I wasn’t aware of so Sam offered a lock and lights which I gladly accepted. Thanks to Electric rider and especially Sam for your fantastic service! Would highly recommend them🥇🥇🥇

Really happy with the purchase- it was an excellent buy.
Although delivery was delayed, the support from the company was very good and appreciated.

Advertise a product as in stock on website, however it isn't actually in stock. I ask to cancel the order and get told that refunds take 21 days "So I may as well just wait for more stock to arrive", I refused and still over a month later I don't have a refund. Feels like a big scam to me - I would recommend avoiding.

Brilliant company to buy from. Good communication and range of bikes.

Absolutely disappointed by the lack of customer service from this company, specially after been informed again and again that I would get an email or phone call from someone to sort my issue out.

2 weeks ago on my way back from work my Neomouv ebike which I paid nearly £2k for and only had for less then 6 months had just stopped working mid ride on a busy high street, I was really shocked as I only got this bike back in mid July-ish.

For 2 weeks I have emailed which I've had no reply for and I have called which I keep being told I will get someone call me back. In the end I took it to a bike repair shop who had told me all I need to do is contact the company who sold it to me and get a controller as the bike only takes a specific type of battery controller. If only it was that easy.

This entire ordeal has been exhausting and I wouldn't even recommend buying from Electric Rider to my worst enemy.

After sale customer service poor and putting the customer on the side.