Electric Rider Anmeldelser 

I bought my Dallingridge Malvern electric bike from Electric Rider about a month ago. It's my first electric bike. I had researched many in the lower price range before settling on this. The bike is great. No unnecessary bells and whistles. I've been riding the 10 miles to work through London each day - and I hadn't ridden in a year or so before. It makes it much easier to choose to cycle, knowing hills are no longer a worry, plus you feel much safer taking off from lights in traffic. And because I'm doing more exercise than I was - even though it is assisted - I have already lost about three kilos! I haven't let the battery get close to going down to zero. I've charged it after about 30 miles. But depending on what setting you use, you could get close to 50 miles, I guess.
Beware, though, it is heavy. You wouldn't want to carry it upstairs, or have to pedal home if the battery were flat. Also, you will need to find an independent bike shop for repairs - the major shops are unlikely to touch it. I had two punctures (I think I had poor inner tubes because they burst on the inside of the tube). My local bike shop agreed to change the rear one. They also said they'd be willing to service the bike. Halfords did the front one when it went, but wouldn't touch the rear. Halfords also replaced the front rotor because it was unusually bent. Electric Rider covered the cost under warranty, swiftly transferring money to my account for the work done.

I don't normally leave reviews but I'm so disappointed that I thought I should this time. I am almost 2 weeks down the line (on Thursday) and ordered the bike from this dealer because their time to delivery was best. 8 days. 8 days was yesterday, and I contacted them to get a delivery date. I wasn't aware that they don't seem to be the builder, just a broker, as they had to contact Cyclotricity to find out when my bike would be ready. I'm almost at the 2 week point and have absolutely no idea when the bike is coming. I feel duped as I asked all these questions pre sales. Therefore, not happy at all. All you need is honesty regarding delivery dates when everyone is busy, particularly as you are spending so much money. I will update regarding bike if/when it arrives. Not a great service so far.

Edit: 14 days now and still no communication, update or confirmation of dispatch.

I recently bought an electric bike from these guys. These guys are amazing people to deal with. I would highly recommend them to anyone. Great bike and well worth the money. The bike was bought for my wife and she is extremely happy with it. When she rides her bike she always has a smile on her face. Very happy customer.

Found a bike for me despite limited supply and aftersales has been terrific

Our online query about our purchasing options for a few eMopeds was answered straightaway. The ordering itself was very easy and delivery was very quick. Have purchased from Electric Rider before and have found their customer services very helpful in the past.

Not one for writing reviews but i feel in my case i have no option,this is long winded so please bear with me...
I purchased a Electric moped in late March and within a few days of the order circumstances changed so i canceled the order ,both online via email and then by phone ..Was told a refund could take up to 21 days i then was told it would go direct to my bank account i then informed them that i paid via credit (Newpay) so refund would have to go direct to the..This is were the fun started in between all this Electricrider took Newpay of their platform and decided to stop working with them..I was then told by Electricrider (Alexandar Bell) that i would have to go direct to Newpay for the refund..I then contacted Newpay who said the only way to get the refund back was to do a chargeback,i then contacted Electricrider to inform them this is what i was adviced to do ,they also told me at the time that Electricrider were not responding to there messages..Eledtricrider again informed that because they took Newpay off their platform they were having difficulties in paying my refund so please bear with them ,ok so i move on in between all this i had to send all the documents off to Mastercard and the fraud and dispute team who then did the chargeback and that went in to my Newpay account ,then i eventualy get a refund from Electricrider that was paid direct in to my personal account and i didn't realise this until i checked my account days later then i contacted the Newpay fraud and dispute team to inform them of this they so basically i had received 2 refunds ,all this was no fault of my own ,basically Electricrider taking Newpay of their platform and no longer working with them caused all this ..So i move on again i then had to ask Newpay to pay me the refund they got from chargeback as Electricrider sent me a threating demanding letter for the money giving me 14 days to get the money off Newpay and pay it to my personal account and then pay Electricrider direct to their account ,Newpay fraud and dispute team are aware what i have had to do and told me that Electricrider have gone about the refund the wrong way ,anyway on the 9th May 2022 i got the refund sent back to their account (all done at the bank with full receipt and information on why the transaction was being done ,i also had email proof that the money was recieved on their side ) Ok Everything sorted at last after all the stress and worry ,guess what yesterday 13th June 2022 i got a call from Newpay fraud and disputes team asking me for all my proof of payments emails etc as for some reason on the 24th May 2 weeks after the payment they challenged the chargeback talk about left hand not knowing what the right is doing as all the proof is their that they recieved payment ,should i really have to go through all this when i wanted was a simple refund ....I contacted Electricrider both by phone and email regarding this yesterday ,mainly to let them know that there appears to be some mistake on their part and to give them the chance to look in to it ,was told i would get a call back,nothing and no response to email to date..Come on Alexandar Bell this as been stressful enough without this other cock up ,as said i don't particularity like posting back feedback but your letter demanding the money and basically threatening me with legal action and saying i was potentially committing fraud was very stressful and not true as the circumstances lay at your door when you took Newpay off your platform .I worked with you on this from day one and kept in full contact ,would have been nice if you did the same ..

Service from electric rider overall was good- there were questions that could have been asked at the time of purchase that would have helped me and sold me the complete package with accessories- missed opportunity by e rider, I just got things elsewhere- so I can’t give 100% -
Was also told my bike was being built? Then why did it turn up with flat tyres - so no major fail but could have done more-
The bike overall is good it’s looks ok to me, I’ve risen it and I’m surprised how competent it is , probably a bit undergeared but it is a town/commute bike, so more than competent in its field - next I need to try a long journey
But I now feel confident it will handle it !

Placed an order with Sam at Electric Rider for a E-Rider Model 18, he couldn't have been more helpful. I used the Newpay Finance and once this was sorted the order was processed quickly and efficiently. The bike turned up within a couple of weeks and I've been using it ever since. It's not the speediest, but is perfect for getting me to and from the train station for my commute. The built in alarm gives me the peace of mind to leave it there and the storage is really good for my helmet - you don't have to wear one for this model but I do as I'm still riding what looks like a scooter at first glance on the road. Only comment as a FYI for potential purchasers, is I had to get a open faced helmet to fit in the back box, a full face one is too big for the storage box.
Thanks team, really happy with my bike!

Excellent would definitely use again 👍

Ordering the bike was very easy and affordable, did finance which was easy also.

Delivery was delayed but delivery did take place as stated it took a couple of emails to get things confirmed which didn't help plan time off.

Got delivery, bike was not fully assembled as described eg the back box and mirrors had to be put on the bike.

No manual for the bike and I didn't know some of the features.

No reg plate was on the bike and due to time it was registered late.

I therefore had a bike for 2 to 3 weeks unregistered and no number plate

I then also had to organise a number plate and fitting

Contacting the company is only ever via email which can be 24 to 48 hrs.

When they did reply I was satisfied with the responses but to actually speak to someone could have cut out a few emails back and forth.

I have since been riding the bike, its easy to use. The speedometer is only in km and not miles per hour which is annoying with no way to change it

All on all I love riding the bike, but I am dubious when I need to get after sales whether I'm going to be stranded on the road side etc

Would give 1 star but a I gave a star for the customer service which was good, order never arrived neither did the replacement, ended up asking for the refund, guess it wasn't their fault but from cyclotricity themselves and the dodgy couriers

So helpful - purchased a bike through the cycle to work scheme and Sam especially was really helpful. Got the right bike and walked through the process which was great because it is a bit of toing and froing but we got there and the bike arrived smartish once all things were sorted. Many Thanks

Editing as promised, I have given constructive feedback previously hoping for resolution but the customer care is basic with the companies involved.

These are systemic issues that could be resolved if you take on board and listen to your customers in order to offer true value.

Summary of experience below:

Ordered over phone and was advised 7-10days delivery.
Took 4 weeks.

No manual provided, online version minimal and of no use to a novice rider.

Arrives without Reg, this comes separate and you will need to order and attach your own plate. Again not clear on website.

Customer care over the phone only triage the call and get someone to call back. No one has called me back when requested.

Bike arrived without mirrors and left grip. These were sent 4 days after having to email about this issue. Sadly the wrong sized mirrors have been sent.

Contemplated returning but this is done at cost to consumers (I assume it's refunded) seemed more effort than it was worth to risk being more out of pocket.

This experience is tiring and I'm now sorting the mirror issue myself.

Brake fluid over filled on arrival, tech support offered if I could send a video, I'm at the stage where if rather just figure it out myself.

There are a number of systemic issues that need addressing with how your supplier and distribution works.

All in all a miserable experience I wouldn't wish upon anyone.

I really enjoy going out on my new Whisper 750. I fitted the medium range battery, which has plenty of power for what I need. The Throttle Boost is a fantastic bonus.
The team,(Sam), @ E-Rider was extremely helpful.
I would highly recommend a visit to their web site, you will be pleasantly pleased.

absolute joke of a company . still waiting for a reply about a refund . told it will be sorted . never is. communication with these people is terrible
I would advise not to use them

Misleading information and non existent customer service.

In November, I order a bike from electric rider. The website assured me that the item was in stock and that it would be delivered in 5-7 days.
After a week I contacted them to enquire when it would be delivered. I was told that it was not actually in stock (the website still stated it was) and that it would be delivered in 2 weeks. This date came and went with no contact from the company. The only updates I received was when I sent an email to ask what was going on. The customer service was totally non existent and I was left wondering when I would get my bike. Christmas came and went, once again with no updates. After many, many emails and complaints I was offered a free helmet and lock and my bike eventually arrived on Feb 23rd, 3 months after the order, and it was damaged. I immediately contacted the company who stated that they would request a replacement part to be sent out, and would authorise the repair at a local dealer. Guess what - I have heard nothing since. This company is extremely happy to take your money, but if anything goes wrong once they have it, don't expect to be informed about how or when it will be put right. I am still waiting for the replacement part, but doubt whther it will ever actually arrive

From start to finish my customer journey was excellent. Great customer focus and was able to get detailed information before making a purchase. Generally very happy. Thanks. Mike in Scotland

The bike arrived on time. The security lock did not arrive with the bike. I was told it would be dispatched the next day. A month later still not arrived. I phoned again and told to e mail, I did and they replied it will be delivered buy the end of the month, another 3 weeks

We ordered a bike and asked for a later date as we were going on holiday. They said it would come before we went on holiday so we agreed.
After a lot of worry and having to my daughter to sit in our place and wait for it.
It finally came on the day we left.

After a lot of worry and phone calls and e-mails it came/ couldn't see it for 14 days but well worth the wait.