Elarahaus Anmeldelser 

Beware - this seems to be a scam website!!
Claims to be based in Australia but the phone number is disconnected and the business address given is a house. Light took almost a month to arrive and when it did was incorrect size and nothing like the photos. They also do not honour their returns policy.

This site is a SCAM. Product is not Australian, some cheap crap from China. Product is broken and only got half my order. They do NOT answer the phone number given nor do they reply to emails. 5 star ratings are fake. Do not use this fake company.

This webiste is a scam. They dont deliver the order

Very poor quality shelves supposed to be floating shelf as per holes in back for hanging but big black metal angle bracket sent almost bigger than shelf.
Wood is rough and damaged stained pine and only finished smooth on one side.
Avoid this company as scam

I ordered some "Artisnal floating shelves with bark texture". I received something very different. Cheap bits of wood glued together! What a joke! I've written to them asking how they intend to resolve this. I'm waiting for reply

Do not buy from this company! They never answer their phone or send packages. Have left multiple voice messages & plenty of emails but hear nothing. Avoid them!

After placing my order I read some negative reviews regarding Elarahaus which concerned me a little. I emailed them and received a reply very promptly to confirm that my order had been processed and would be on it's way as soon as possible. Jessa the customer support I was in touch with was extremely lovely and helpful we emailed a few times and I was very happy with the service. I received my order in perfect condition and exactly as displayed on the website, I couldn't be happier. I will have no hesitation in ordering from them again and highly recommend them to anyone wanting quality lighting.

I GOT F*CKED, DO NOT PURCHASE. THIS SITE IS A SCAM

Placed an order and although my card was charged did not receive any confirmation emails or reply to my phone calls. Initially thought it must be a scam but then after 3 weeks my order showed up. The quality of the order was not as pictured on the website despite spending $400 on wall lights. Requested a refund via email and after another 2 follow up emails have heard nothing. Will need to lodge complaint with bank to see if that helps. Terrible service and product am so disappointed I didn’t trust my gut and purchased from this site.

I recently purchased some bed sheets from Elara Haus. I was not sent an order confirmation & had not received any update on shipping for over a week. After contacting customer service they responded letting me know they had not received my order or payment?? After responding with evidence twice & countless unanswered phone calls I have not heard back. Please do not order from this site!!! ):

Purchased some lights for our new office. They came in a couple of weeks and look great. :)

Negative reviews are true. Ordered a product and never received it after 3 months. Emailed Customer Service and no response. Phone number provided rings out. After reported Elara Haus as a scam business I received random emails from them with contradictory advice, claiming they had dispatched the product and it was on its way, only after to receive subsequent emails saying there was an error and it had not been sent or that it was in a queue. Do not buy from them.

I recently purchased couch throws and, just after placing my order, looked more deeply into this company, checking reviews and looking up the address listed on their website via Google Maps. This is not an Australian company, as claimed on the website. The order confirmation came from the USA, the payment via Hong Kong, and the address listed in Wollongong is a rundown little house. On the upside, I did receive the goods (from China) promptly but they are not the quality I would have expected, even at the sale price. Lesson learned and thankfully it wasn’t too costly.

I would never recommend this unethical company. They will not get back to me about a delivery querie. It has been over 2 weeks and it has not even been sent from the supplier.
Can some one recommend what i do now.
So buyer beware. I have read the positve feedback and wish they applied to me.

this is an addition to my review and nothing has changed.
The reply from them suggests i contact customer care team of which there is no contact. They are just fobbing me off.
I have been trying for weeks now with no luck and i don't know what to do.
please be aware if you want anything from this company.

WOW!!!
Please avoid. Placed order and couldn’t get updates. Mobile number doesn’t answer. Email kept fobbing me off.
Finally asked for refund. Which hasn’t been received as yet

I have been chasing the lights I purchased for 3 weeks . They have a mobile number you can call but they never answer . They did eventually email but could not advised delivery time or give an ETA you just have to wait . Very poor communication I had to get someone to help me connect and also email until we finally got a response . I’m still waiting haven’t received my lights . Chasing daily no response . Would not recommend especially if you need in a hurry forget buying from Elara Haus very unprofessional and unhelpful to say the very least !!!

SCAM site. Elara Haus do not return calls or respond to emails. 3 weeks and goods have not been despatched. No response to cancelling order either. SCAM site.

So I was really sitting on the fence for a while before ordering from Elara Haus as I was doing quite an expensive home refurbish across my entire home and naturally was rather hesitant before making such a sizeable investment online.

I must say though… WOWWW… my home looks SO much better now and To be honest I can’t thank the Elara team more. My only wish is that I had done this sooner

I done my through research on the store and all the other positive experiences that you find with Elara was competely justified. I don’t think I’ve ever seen another online store with such glowing reviews but truely their quality of products and amazing experience completely explains all of this.

I’ve been recommending them to all my friends and family for the past 3 weeks - I think they are starting to get bored of me going on about it 😂

Use these guys on contract with my business and they give me the best prices and quality. If you run a business I would suggest getting in contact with them as their trade discount pricing is the best I’ve ever seen in the industry

DO NOT BUY! We spent quite a lot of money on lights that looked great on the website, and arrived looking entirely different. The returns process is awful and the seller tries to avoid refunding you for faulty items and misleading marketing. This is not an australian store & shipping takes and EXTREMELY long time. We were very disappointed.