Elarahaus Anmeldelser 

Amazing service customer support was very good and products where even better

I bought lights from these guys last week and now that they are installed I am happy with my purchase. Thanks guys for the service and quality products you have provided. Cheers

I ordered 5 different lights from this website, they were sent with parts missing or plugs for the wrong country. Their customer service is terrible at helping me get a refund or replacement.

Ive ordered my plant stand bookshelf more than a month agp and it has just arrived. The shelves are flimsy. The colour doesnt look like on the website.
Ive tried to call and email many times to check on my order but no answers.
Will not buy anything from them again

Similar to many other reviews here - long delays, zero customer service.

Claim to be "Australian based", but ships from China. Promises handling time of 1-2 days, but my item was only received by shipping company about 2 weeks after placing an order.

Wall light eventually arrived when my reno was completed, and I have no intention paying extra electrician's call out fee just for one light.

Customer Service is a chat that lies and ignores refund requests.

Avoid.

Please don't not go near this company!!!
They advertise Australian hardwood for the floating shelves I ordered and yet they have to be export and import cleared!
I haven't received my order yet, 5 weeks on and have just been informed of a further delay!

So our shelves arrived! The wood is not Australian hardwood as advertised. Both shelves are damaged and the 2 holes to hang as floating shelves are not aligned.
Stay clear from this company!

My whole purchase experience was smooth, and the product is exactly as stated. Transportation took a lot longer than anticipated as I guess it came from China, from the packaging. Unlike Aussie businesses who give great attention to packaging, often wrapping and presenting it beautifully, sometimes with a small gift inside and a written note of thanks, nothing from China comes well presented. It would be nice to see their appreciation in the way of intentional packaging and a note of thanks for the business. That's how we do it here in Australia.

This company is totally false advertising. I was shown stylish pictures of beautiful Scandinavian lighting. I paid premium dollar and received nothing but cheap plastic. I would not even put that rubbish in a closet let alone my living room or bedroom. Now I have to file a consumer complaint and TRY to get my money back. Outrageous that a scam company like this is operating in Australia. Disgusting. 😔

Ewwww WHAT RUBBISH CRAP DID I JUST RECIEVE IN THE MAIL? NOTHING LIKE THE PICTURE!!!! AND WAITED WAY TOO LONG TO RECIEVE ALSO!!! DO NOT BUY FROM HERE!!!!!!!! WAY OVERPRICED AND RUBBISH QUALITY!

What a joke of a company . Scammers, claim to be in Australia but it’s not . Takes forever to receive the product purchased with fake tracking numbers . Asked to get my money refund and is been more than two weeks and I am still waiting . Those people need to be reported to fair trade .

Do not purchase from this company. The website and product images appear legitimate, high-quality, and luxurious, however, my experience was the complete opposite. I purchased a set of four motion-sensor outdoor lights for approximately $500. The order took over a month to arrive, and I received very little communication regarding the delay. To make matters worse, the lights arrived without the motion-sensor functionality that had been advertised.
The overall quality was poor and cheap, and I later found similar products being sold by other retailers for a fraction of the price. After raising my concerns, the company initially offered only a 20% refund. Following back-and-forth discussions, I was eventually able to negotiate a 40% refund, which was my first choice, and I am still waiting to receive this refund.
I would recommend purchasing outdoor lighting from a reputable retailer, such as Bunnings, or choosing products that are electrician-approved.

Two dollar shop rubbish. Nothing is as described. Supposedly an Australian company but Hong Kong. They offered 50% refund and I could keep the rubbish rug I paid nearly $200 for, and that was on sale. Don’t be fooled by these guys. It also took nearly a month to arrive, although they I would have preferred it didn’t. It’s been nothing but a hassle.

Poor quality products made in China, very delayed shipping. Definitely would NOT recommend and would certainly not buy from here in the future.

Delivery time was good. The rug looks like the photo and its comfortable to walk on.

Great product

The pricing and service is really good. Its just the delivery takes ages. Tracking doesn't seem to work.

The website looks professional but its not real, and my experience was very disappointing. My order was not shipped for over a week with no date when I will receieve the item, I received conflicting updates, and I was never given a tracking number or proof of dispatch. My emails and phone calls went largely unanswered. I only received a full refund after disputing the transaction with my bank. Based on my experience, I would not recommend this company.

Fast delivery

The quality of the lamp was poor and didn’t match the picture on the website. Both lamps were late, the last arriving after a month. I should have checked here. They did give me a discount on one lamp after I complained. The website indicates Wollongong- I went with them because I thought it would be quicker delivery- but they aren’t in Wollongong. They sent endless emails that meant nothing. Very unhappy.

I bought 4 lights 2 months ago,

The first two turned up and I thought it was a part of a light, not the actual lights, they arrived with no branding, no Australian tick of complience, completely not at all what I expected.

My electrician laughed. This is an expample of Chinese direct to customer, site.

I have two other lights meant to arrive one day, one of them they can't say where in the world it is.... It is pretty beautiful and I'm hoping it actually turns out well. If it doesn't I will be returning all of them.

I will however never buy from this company again.