eConsult Health Limited Anmeldelser 497

If there was an option for zero stars it would have been given.
It's like all common sense has gone from the service.
GPs should be customer facing and deal with patients on a more personal level yet you are met with staff with bad attitudes when you question the reasoning behind such a bad system.
E consult was down when I was having severe chest pains. I was left for 2 hrs and had to ring back up myself only to be told the system was down.
A simple repeat prescription led to more stress and arguing all because the GP would talk to reception staff but not the actual patient. Absolute disgrace !!

Why are we funding this service when it’s not fit for purpose. I have been told by my GP Practice it must only be used for non medical enquires
“ Dear Mr Harrison,

Thank you for your econsult. I have been unable to reply to your econsult. Please ensure all information submitted is correct. However on this occasion we will reply via text message.

Please call the surgery directly on xxxxxxxx to speak to our reception team who will be happy to book an appointment for you. As you have been previously advised, if you need to see or speak to a clinician, you should avoid using econsult as an appointment will not be made.

Thanks

Who allowed this system to be put in place, it is purely there to prevent people getting access to health service by making the system difficult and restrictive as possible.
For example my Squires Lane Surgery in London closes econsult as soon as they reach capacity for that day so no one can access the system to book appointment for future and can't call the surgery.
What a waste of my NI contribution & taxes where I can't get the service when I want.

tries to fob you off.
forget about ai this isn't even apprpaching the older expert system thingy

Trying to find "St Richards Road Surgery Deal*. 7 surgeries found, none in Deal or in Kent. Tried telephoning the surgery (30 minutes!) and eventually told that Econsult opens at 8 in the morning and closes at midday! Still can't get an appointment with my doctor (any doctor)

This system is badly designed and will lead to worse health outcomes for many patients simply by keeping them away from the care they need to access and giving them "helpful" results like "oh you may have something serious, but your GP won't be notified, try calling someone or whatever, I don't know" (I'm paraphrasing). It's utter crap and the people owning it probably know this very well.

My practice shuts econsult off every day early usually around midday. Been trying to get results from urgent biopsy three weeks ago. Useless system causing unknown harm to patients.

The concept is great. My "beef" is eConsult don't listen to the patients.
a) 4 years ago I complained of a font error in question 16. No response and the error is still there.
b) Left a message on their facebook page. "We take your comment seriously and will get back to you". Well, one week later nothing.
c) On the bottom of one menu there is a link "Click to Join Patient Group". When I clicked "We are not hiring". (I wanted to join the group, not be hired for a job)
d) At last, an email address on their website marketing at webgp.com. Back comes an automated reply "Delivery Status Notification (Failure)"

You have to select from a list of 15 items , if your issue is not one of the options you have no other choices . Select other and you will receive a huge amount of irrelevant questions , completely unrelated to your issue. This needs improving. It is extremely poor.

The site cannot find the practice

Website not working, forced to contact Gp surgery only for them to take me through the same procedure on eConsult online and of course no it was not working now given a Gp appointment.
Contacted eConsult March 2024 with the same health care problem found eConsult to be time consuming, poor design, very few options that applied to my health care problem. Health care issue remained unresolved. Online questions Not fit for purpose.
We will be forced to go private, change Gp surgery, contact 111 or present at A/E same applies to people without smartphones or internet, etc, if this service does not make changes that is user friendly that focuses on safe health care for all.

Concept is good but in practicality it's not a time saver at all. Got to answer a 100 question questionnaire each time. Most questions not relevant. And do I really need to be asked 10 further questions on whether I am pregnant or now after saying no, entering my age which is over 50. Isnt there an easier way? Calling often means extremely long waiting to get through.. my lunch hour is little over 30 minutes.

Stealth privatisation of all gp practices,
Unnecessary bureaucracy to make an appointment with your gp. No same day emergency appointments.
God help you if you don’t have internet or smartphone cos you get no help.

Complete waste of time, after a couple of minutes the site is shut down.No better than trying to get through on a phone and a lot more hassle

Zero stars. No words. Is this what I have paid a lifetime of NI contributions for ? We should be rioting on the streets.

This is stealth privatisation - by having NO option but to go through this when I have very simple quick questions for my GP surgery I am essentially doing their admin for FREE. Ridiculously long winded, inefficient system which is a politically "correct" whitewashing for stealth privatisation. Watch this space for further sneaky developments to get YOU the patient to do stuff for free.

Terrible service , no appointments for two weeks, no chance to consult with GP , told to use e consult and after hour trying informed the surgery isnt recognised and doesn’t use e consult after being told by Henfield medical centre that e consult was only way to get any advice , large lump on back will have to go private

Mostly frustrating and unproductive (unproductive from the patient's point of view for sure), this puts up a barrier between Patient and Primary Care medical professionals. It makes me feel further away from medical assistance and advice than is acceptable. I'm reasonably competent in online matters but going through tedious page after page trying to provide accurate answers to multiple questions is a process I've come to think is designed as a war of attrition to make us give up. Twice recently a response has failed to materialise within the time promised (one unhelpful response eventually came a few weeks later). No thank you.

Takes far too long to fill out. Not suited at all for people who face challenges with using online forms. Very badly executed system.

It has been two days trying to get access for a doctors appointment using econsult. My registered practice has blocked all contact options such that I am effectively without a doctor and left with only 111 to call. Trying to resolve this problem is impossible and I am going round in circles. This whole system is next to usless, a total disaster. Just give me the option not to use this unworkable procedure when seeking a doctor appointment.