eConsult Health Limited Anmeldelser 497

Impersonal solution. I completed the online form to be told I should immediately attend A&E because I was having a heart attack. My econsult form clearly stated abdominal pain. This is open to misdiagnosis, delays and potentially patient deaths. This is the worst IT implementation

Econsult is not available 24 hours . My doctor’s surgery turns it off every day ‘when they reach a certain quota’
I find this most unacceptable.
It’s only ‘on’ when I’m in work and I cannot get to use it.
So frustrating. What’s the point of having it if it gets turned off after a short time every day!

It's just a joke—a waste of taxpayer money. They ask hundreds of questions, and in the end, say no appointment is needed. Imagine how my 85-year-old mom would get an appointment. It's a joke, both for the people and the UK system

Using e-consult was too complex and just asking for an appointment asked lots of detailed information on why I needed to contact the surgery
I just wanted to see the doctor who had asked me to contact him for an appointment .
So new system does not work

Can’t find a place that let you book an appointment to speak to a Doctor they said that I could use E Consult I looked for along time but not on this site and if it was did not work.

E-consult is the worst possible form of patient doctor relationship management. It is simply inappropriate. You end up figuring out how to manage the system (avoiding the buzz words that trigger 'go to 999'). It forces binary choices whereas illness and humanbeings are complex. In my experience it puts patients lives at risk.

I feel so sad and frustrated about this new system. This way of booking is a barrier for people with mental health issues. So impersonal, cold and inaccurate. I couldnt find my issue in the option list and have to spend too much time trying to find the closes thing to what I had. It feels is design so you give up on your own health, so user unfriendly. I dont see how this is a better custumer experience that the face to face care. I dint feel this is accessible in any way, we are humans no robots, we need conection and instead we are asked to deal with screens. So sad that this is the future of our NHS.

A waste of time. And confusing. You go through the process of answering a lot of questions, only to be told 'We can't deal with your request now, you need talk to someone...' Yes, I need to talk to the doctor!

This system is rubbish my doctor told me to use it to contact him to make an appointment with him and he never replied only his practice and I wanted a personal face to face appointment as he had been dealing with my problem .I can no longer deal with my doctor but get seen by apprentice practioners who I have no history with to save money useless system somebody somewhere is making a lot of money for a useless system and the surgeries are probably getting commission on every contact that is made on it .

I could not understand it. There was no option for what I wanted and had to abandon booking an appointment.
This is far too complicated for some one my age.

eConsult system is such a nightmare for older folks, the lengthy digital navigation, questions after questions makes it such a challenge for older people who does not understand the digital space. Why do some practice insists on using this system?? I have personally helped an older/ non digital savvy person to go through this twice to make an appointment with their GP. It is hopeless! Please wake up and offer a better system for older people to use.

You cannot address the problem or illness you have and the e consult form only lists some conditions which probably will
not relate to your urgent need for help or the condition you have. It's a way of stopping you seeing a GP and if you are fortunite to see a GP you will notice the waiting room is empty because people are being stopped from seeing a GP. More people will end up going to A and E if there condition get's worse or the fortunite one's with money will go private. This is the beginning of the end of the NHS. I feel sorry for the elderly who won't be able to use this system. It's also stopping those with serious medical problems like cancer getting the treatment they urgently need with this type of stalling.

-0 Stars if I could. I cannot think of anything more designed to put off someone wanting something checked out that could be a life saver. Very frustrating and sends you off down rabbit holes when you have more than one symptom. Took ages to complete the questionnaire when all I wanted was a thyroid test as I haven't had one for 15 years. Wanted to know how much I drank, smoked and gambled and asked stroke related questions (look in the mirror and is one side of your mouth drooping) and mental health questions???? Would you really go through this questionnaire if you thought it likely you have had a stroke. May work for some but a quick phone call would have sorted it. I called my practice and was told to complete the econsult form. Next time I will refuse.

My experience over several attempts is that econsult is a total, utter, waste of time. Accessing the portal is both difficult and confused. My surgery only seem to accept input at certain times, which is always tomorrow. On the only time I got past the start, I answered a series of inane questions, then the system suggested I should consult a health professional.

Since my initial review seven months ago, I have recently been forced to use eConsult again. This time it was available and I managed to clear up an issue that had dragged on for nearly a month in a minute.

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It just doesn't work.

If there aren't enough resources available for patient care, I can't see what this system offers except for increasing frustration.

Unbelievably awful. Half an hour answering irrelevant questions to be triaged to the wrong person. When I was a GP we were the gatekeepers and this is now done by artificial unintelligence. J. S. Gregson. M. B., F. R. C. S.

I am amazed at these negative reviews, and wonder if peoples' poor experiences are more to do with peoples' individual gp practices rather than the eConsult system itself?
i have used it 3 or 4 times now for non-urgent but nonetheless important reasons, and the triage system is effective and timely. Outcomes were: twice to have a face to face appointment, once on the day and once in 2 weeks time; once was a phone call with a gp which was followed by a face to face, and another outcome was a phone meds review with practice pharmacist, and each of these outcomes was entirely appropriate to my reason for doing the eConsult. Each time I got either a phone call, text or email response on the same afternoon of using eConsult. Not only did the eConsult save me waiting hours on the phone to speak to a receptionist, but if many of us are happy to use the eConsult, this keeps the lines freer for people who are not computer confident and means that they have shorter wait times on the phone while people like me are using the online system instead. I would imagine that this system is also great for people who are deaf or hard of hearing, or who have mental health issues which can be made worse by the long waits on the phone and consequential frustration. I know which I prefer!
Bradford-on-Avon Health Centre in Wiltshire doing a good job in implementing this system which complements the phone appointment system.

Econsult is a Terrible service not fit for purpose force people into yes no answers when yes no anwser does not apply to them just to use the service..the other day when using it not only did it pose irrelevant questions it asked me do you think this applies to people like you ? Not only is it slow and painful to use it’s infuriating questions that you have no choice but to answer yes /no even if it doesn’t apply to you I refuse to use it I’ve ask to speak to a manager and theirs never one available at doctors surgery ..

Wish I could rate it zero , this useless "service" makes it much harder to get an appointment and rather than take pressure off the NHS it will increase the pressure as patience will reluctantly go to A&E . This is a terrifying insight into the future of a privatised NHS

More chance of getting an appointment with King Charles III than with GP!
Fobbed off using econsult. Not user friendly. Feel let down. No direct way of contacting GP. The rude receptionists in the past were a walk in the park compared to econsult.