Ecoapproach Anmeldelser 

Besvarelse fra Ecoapproach

30. sep. 2025

Dear Mrs Walker,

I would like to start by offering my sincerest apologies for the poor experience you’ve had with us. I’m truly sorry that it took two weeks for an engineer to attend, and that this was not made clear to you at the time of booking. On top of that, I completely understand how frustrating it must have been to then wait almost another two weeks for your certificate, despite the calls and emails you had to make to chase it. This is not the level of service we pride ourselves on, and I’m so sorry that we fell short for you on this occasion.

We always want our customers to feel fully informed, supported, and looked after every step of the way. It’s clear that we let you down, and I can assure you that your comments have been taken very seriously by our team. Feedback like yours helps us to put improvements in place so that future customers don’t experience the same issues.

If there is anything more we can do for you, or if you need any further assistance at all, please don’t hesitate to get in touch with me directly at info@propcert.co.uk
– I’ll make sure you’re personally looked after.

Thank you for taking the time to share your feedback, and please once again accept my heartfelt apologies for the inconvenience caused.

Kind regards,
Hayley
Customer Service Manager
PropCert

Besvarelse fra Ecoapproach

1. okt. 2025

Hi Claudia,

I’m so sorry to hear about your experience – I completely understand how frustrating this must have been for you. From the electrician being late, to the mix-up with the building and communication with your tenant, right through to the delays in our email responses, this isn’t the level of service we want any of our customers to receive, and I sincerely apologise for the inconvenience caused.

In relation to the additional costs, I do want to clarify that – as set out in our Terms & Conditions under section 8. Payment Terms – pricing for EICRs is based on the property having the same number of fuse boards as selected on the order form. If there are additional fuse boards on site, these are charged at £100 per board, and the price covers up to 10 circuits per fuse board, with additional circuits charged at £20 each. This is why an extra charge was issued following the assessment. That said, I do appreciate how frustrating this must have felt, particularly when combined with the other issues you faced, and I apologise again for how this was communicated to you.

If there’s anything further you need, or if you would like to discuss this in more detail, please don’t hesitate to email us directly at info@propcert.co.uk
and we’ll be more than happy to help.

Thank you for sharing your feedback – it’s really important to us, and we are using it to review how we can better communicate and avoid these frustrations for our customers in the future.

Kind regards,
Hayley
Customer Service Manager
PropCert

Besvarelse fra Ecoapproach

8. okt. 2025

Hi Richard,

I’m very sorry to hear about the issue with the incorrect address on your documents — this is absolutely not the level of service we aim to provide, and I completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience and worry this has caused.

Unfortunately, we’ve been unable to locate your order based on the information provided in your review. Could you please email us at info@propcert.co.uk
with your order ID and the correct property address so we can investigate this urgently and get the documents corrected for you as soon as possible?

Once again, I’m truly sorry for your experience. We really appreciate you bringing this to our attention and giving us the opportunity to put things right.

Kind regards,
Hayley
Customer Service Manager
PropCert