Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
I wasn’t happy with the first assessment date proposed so fed that back to the customer service team. They were so helpful and arranged another assessment appointment sooner that the first. The asse... Se mere
Virksomheden har svaret
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
771 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommend
Highly recommend. We had an EPC for the Sale of our property. Only took half a hour to do with the EPC ready to Print out the next day! Great Comms from Kevin and half the price stated by the Estate Agent!
15. oktober 2025
Communication was good, but
Communication was good. It took longer to get an electrician to do the EICR than I expected. The remedial work required was very expensive and I have no idea whether it was value for money.
15. oktober 2025
Besvarelse fra Ecoapproach
Hi Mr. Hammond,
Thank you for taking the time to leave your feedback. I’m really sorry to hear that the process took longer than expected — we understand how frustrating delays can be, and we’re always looking for ways to improve our scheduling and turnaround times.
I also appreciate your comments regarding the remedial work costs. We always aim to ensure our pricing is fair and transparent, but I completely understand your concern about value for money. If you’d like to go through the details of your quotation or better understand the work that was recommended, please don’t hesitate to contact our team at electrical@ecoapproach.co.uk
. They’ll be more than happy to review this with you and provide any clarification or breakdown you need.
Thank you again for your honest feedback — it really helps us improve both our service and communication moving forward.
Kind regards,
Hayley
Customer Service Manager
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ Title: Outstanding Service – Went Above and Beyond
Review:
From start to finish, the service I received was exceptional. The team went above and beyond to provide clear communication, prompt support, and a smooth process from beginning to end. It’s rare to find a company so professional, friendly, and genuinely committed to customer care.
Everything was handled efficiently, and nothing was too much trouble. Their support in Northern Ireland has been first-class, and I felt fully looked after throughout the entire process. I would highly recommend them to anyone looking for reliable, trustworthy, and top-quality service.
14. oktober 2025
Extremely rude customer service
The on-line communication, timing and price were great. The chosen contractor/employee carrying out the survey was extremely rude and combative. 1 star and not recommended, simply for the in-person delivery.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Nigel,
Thank you for your feedback. I’m really sorry to hear about your experience — that’s absolutely not the level of service we expect from our surveyors. We’d like to look into this further and address it properly, but we haven’t been able to locate your order from the details provided.
Could you please email us at info@propcert.co.uk
with your booking information so we can investigate this for you? We truly appreciate you bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
I am very satisfied with Ecoapproach
I am very satisfied with Ecoapproach. From the beginning of contacting them they made it so easy. They kept in touch throughout the whole procedure from beginning to end. Dates giving were honoured and electrician arrived on time. Follow up electrician to check work was carried out properly. Cannot fault them
3. september 2025
A simple easy process booked on line…
A simple easy process booked on line and completed within 48 hours
9. oktober 2025
I had a problem where I suddenly wasn’t…
I had a problem where I suddenly wasn’t available for a month, and they kindly let me know, that I could get back in touch when I’m ready.
They themselves approached and left another appointment when they hadn’t heard fir a few weeks, and thankfully I had forgotten and lost details. But they came through, cared enough about their client, to give me space, and then get back in touch. It cost me no more money. Very satisfied and will use them again and again,
8. oktober 2025
Not very happy with this company
Not very happy with this company. First had to chase them several times to get an update on the inspection.Then they came back and said it had failed. They came back with 2 separate prices for remedial works, I asked if I went for the lower price would it pass and their response was we can't guarantee that but if you pay the higher price we can guarantee it!! There was then a delay of several weeks before I actually received the certificate, although the works had been completed. Need to pick up your game.
8. oktober 2025
Besvarelse fra Ecoapproach
Hi Clive,
I’m very sorry to hear about your experience with our company. I completely understand your frustration and disappointment regarding having to chase for updates, the confusion over the remedial works, and the delays in receiving your certificate. This is not the level of service we strive to provide, and I can assure you your feedback has been taken very seriously.
I sincerely apologise for any inconvenience this has caused you. It’s clear we fell short in communication and in providing the clarity and efficiency you should expect from us. We truly value your business and your time, and it’s disappointing to hear that we didn’t meet those expectations on this occasion.
I’ve emailed you directly to discuss this further and personally work with you to resolve the situation as quickly and smoothly as possible. Your satisfaction is important to us, and I want to make sure we do everything we can to put this right.
Thank you again for taking the time to share your feedback, Clive. It’s feedback like yours that helps us improve and ensure that future customers don’t encounter the same issues.
Kind regards,
Hayley
Customer Service Manager
Overall happy with the service
Overall happy with the service, but would have been better if the Certificate could have been sent immediately without me having to chase it up. Would use the company again.
6. oktober 2025
Easy to deal with & good communcation.
Easy to deal with & good communcation.
Turned up when they said.
No problems. Would recommend.
9. oktober 2025
Uopfordret anmeldelse
Professional and fast service
7. juli 2025
Shocking lack of communication
Shocking lack of communication. Unhelpful advice. Time delays unbelievable. After nearly a month of sending an application by registered postage there was no acknowledgment of receiving it. So after yet another half an hour of waiting to get through they finally found the registered letter/application. For about 3 months i have been trying to just get my application on the waiting list. Today I spoke to a helpful lady, Agnes, and am hopeful that my application will at least have a reference number at long, long last
1. juli 2025
Besvarelse fra Ecoapproach
Dear Charmian,
I am truly sorry to hear about the difficulties you’ve experienced with your application and the unacceptable delays in communication. This is absolutely not the standard of service we aim to provide, and I completely understand how frustrating and exhausting this process must have been for you.
I sincerely apologise for the lack of acknowledgment of your registered application and the time it has taken to get your case properly recorded. I’m glad to hear that Agnes was able to assist you today, and I hope this is the start of a much smoother experience for you moving forward.
If there’s anything further you need or any way we can support you while your application is being processed, please don’t hesitate to email us directly at info@propcert.co.uk
. We truly value your patience and your feedback, and we are committed to making this right.
Thank you again for taking the time to share your experience, Charmian. We are deeply sorry for the frustration caused and are determined to improve from this.
Warm regards,
Hayley
Customer Service Manager
PropCert
Easy on line booking and ease of…
Easy on line booking and ease of appointment and assessment of property
16. september 2025
The man that came was very efficient …
The man that came was very efficient and punctual .
And professional .couldn't ask for anything more well done .
19. september 2025
Complex of 3 Holiday Let’s EPC certification
After ordering three EPC surveys for our Complex of 3 letting Properties within a compound, Keith called to make the appointment within a week of request.
He was perfectly on time, very thorough with his assessments and the EPC reports were available on the same day. Excellent service.
22. september 2025
Absolutely disgrace as they promise…
Absolutely disgrace as they promise within 49 hours you will get your certificate but I have to wait more then a week and after I have to call and ask to get my certificate still not getting after again call 3 days later to get my NPC then I get it so , now your decision what are you looking for to get from them ?
21. september 2025
Besvarelse fra Ecoapproach
Dear MD Rana,
I am very sorry to read your review and to learn about the poor experience you had with us. I completely understand your frustration – you were promised your certificate within 48 hours, but instead had to wait over a week and then chase multiple times by phone before finally receiving your NPC. This is absolutely not the level of service we aim to deliver, and I want to sincerely apologise for the stress and inconvenience this caused you.
We take full responsibility and know how important it is for certificates to be delivered on time, especially when customers are relying on us to keep our word. Please be assured that your feedback has been shared with our team so that we can address where things went wrong and prevent this from happening again in future.
If there’s anything further we can do for you, or if you need any support going forward, please don’t hesitate to contact us directly at info@propcert.co.uk
– we will be more than happy to help.
Thank you again for taking the time to share your feedback, and please accept my apologies once more.
Kind regards,
Hayley
Customer Service Manager
PropCert
Perry was very informative
Perry was very informative, attentive to detail and professional I wouldn’t hesitate in using them again.
16. september 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.