Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
I wasn’t happy with the first assessment date proposed so fed that back to the customer service team. They were so helpful and arranged another assessment appointment sooner that the first. The asse... Se mere
Virksomheden har svaret
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
771 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very courteous and helpful as had to…
Very courteous and helpful as had to rearrange appointment
16. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear the team were courteous and helpful, especially when it came to rearranging your appointment. We understand how important flexibility is, and it’s great to know this was handled smoothly for you.
We really appreciate you taking the time to leave a review, and if you need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Besvarelse fra Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you found everything easy to arrange and had a positive experience with us. We really appreciate you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
EPC review
If possible I would encourage others booking to have EPC done by this company to avoid it as only trying to give unsupported assessment
Why would a flat have a EPC of “D” when is hardly 10 years old as was newly built flat not even a converted flat???
22. oktober 2025
Besvarelse fra Ecoapproach
Hi Madelynne,
Thank you for your feedback. We’re sorry to hear you were disappointed with your EPC rating. Please note that our field assessor does not personally determine the final rating — it is calculated through government-approved software in line with current accreditation scheme rules and national regulations, which are updated regularly.
We’ve also reached out to you directly via email to discuss your assessment in more detail and help clarify how your property’s rating was determined.
Kind regards,
Hayley
Customer Service Manager
The asseser was knowledgable about…
The asseser was knowledgable about energy conservation and came up with some useful tips.
22. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear the assessor was knowledgeable and able to share useful energy conservation tips with you. We’ll make sure your comments are passed on to the team.
We really appreciate you taking the time to leave a review. If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
EPC certificate
Martin was very friendly and pleasant. When he came in the house he made a fuss of the dog to put her at ease, which was nice. He was very comfortable doing what he needed to do and answered all of my questions. I would certainly be happy to use Ecoapproach again without hesitation.
15. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear Martin made such a positive impression and helped put you and your dog at ease — that’s exactly the kind of friendly, thoughtful service we aim for. It’s also great to know he was able to answer all your questions and make the visit comfortable and straightforward for you.
We really appreciate your kind words and your willingness to use Eco Approach again — it means a lot to the team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Besvarelse fra Ecoapproach
Hi there,
Thank you for your feedback!
We’re really pleased to hear you were happy with the quick service. We appreciate you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Really easy to arrange
Really easy to arrange, really friendly inspector and it didn’t take long to do. The certificate link was emailed the same evening. Would have been a 5 apart from one small mistake saying we didn’t have a smart meter, when we did. Apparently it makes no difference to the rating, but I just found it a little irritating as there was no conversation about it, and he’d put his bag in front of the monitor.
21. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you for your feedback and for taking the time to share your experience.
We’re really pleased to hear the inspection was easy to arrange, carried out quickly, and that you found the inspector friendly, with your certificate sent through promptly the same evening.
That said, I’m very sorry about the mistake regarding the smart meter and appreciate how frustrating it must be to see incorrect information recorded, even if it doesn’t affect the rating. We also understand your comment about the lack of conversation around this during the visit — that’s not the standard we expect, and we’ll be feeding this back to the team to make sure communication is clearer going forward.
We really appreciate you bringing this to our attention, as it helps us improve. If you’d like us to look into this further, please feel free to contact us at info@propcert.co.uk with your order details.
Kind regards,
Hayley
Customer Service Manager
No stress at all
Brandon was a pleasure to deal with
It was very easy and he explained everything.I found the whole process stress free and easy
Thanks so much
20. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear Brandon was a pleasure to deal with and took the time to clearly explain everything. It’s great to know the whole process felt stress free and easy for you — that’s exactly what we aim for.
We really appreciate you taking the time to leave a review, and I’ll be sure to pass your kind words on to Brandon.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Besvarelse fra Ecoapproach
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you found the service simple to use and our team friendly and efficient. It’s also great to know you felt it was good value.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
so easy to book the appointment and the…
so easy to book the appointment and the technician arrived exactly when he said he would
20. oktober 2025
Great experiences
The agent came in on time and the certificate was provided as required
27. oktober 2025
Uopfordret anmeldelse
incompetent energy certificate assessment
arranged an appointment for a energy certificate from energyperformancecertificates.co.uk after seeing excellent reviews. surveyor visited and made wrong assumptions about insulation, gas heating. after asking for explanation, the surveyor didn't respond. followed up again after a week and again no response. customer service team informed that their job is done and I need to deal with surveyor directly.. unbelievable ..
28. august 2025
Besvarelse fra Ecoapproach
Dear Lokesh,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us. What you’ve described falls far short of the high standards of professionalism and responsiveness that we expect from both our surveyors and our customer service team.
I completely understand how frustrating it must have been to receive assumptions in your report that you believe were incorrect, and then to experience difficulty getting clarification and support afterwards. Communication and accountability are vital parts of our service, and it’s clear that on this occasion, we did not meet your expectations — or our own.
Please be assured that we take your comments very seriously. I will personally review this matter and liaise with the surveyor involved to understand what went wrong and how we can put things right. I will also reach out to you directly by email to gather a few more details so we can resolve this promptly and ensure you receive the level of service you should always expect from us.
Once again, I sincerely apologise for the inconvenience and disappointment this has caused. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
To expensive and the service was the…
To expensive and the service was the same as before.
10. oktober 2025
Besvarelse fra Ecoapproach
Hi Narrinder,
I’m really sorry to hear that you felt our service didn’t offer the value you expected. We always aim to provide great service at a fair price, so I’d really appreciate the chance to look into this further for you.
Could you please email us at info@propcert.co.uk
with a few more details about your experience? We’d love the opportunity to make this right.
Kind regards,
Hayley
Customer Service Manager
They were very thorough and picked up a mistake from the previous survey so job well done
They were very thorough
17. oktober 2025
Excellent
Quick, efficient, excellent communication and very competitive price. So pleased I used them.
16. oktober 2025
Very friendly and polite
Very friendly and polite, who offered a professional service
14. oktober 2025
Uopfordret anmeldelse
I was initially told I would have a…
I was initially told I would have a call and have a visit within the next few days. This took weeks to happen had to repeatedly call. I gave up and thought I had been scammed. Then out of the blue received a call from a very polite engineer.
He was very professional and went about his job in a very competent way so very pleased from that prospective. It such a shame that you let your selves down form the outset with very poor communication and follow up. Therefore my overall expectation was not met.
15. oktober 2025
Uopfordret anmeldelse
Had to chase for the appointment after…
Had to chase for the appointment after a week of no contact. But went smoothly after that. Citificate was received very quickly after the inspection.
15. oktober 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.