Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
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Se, hvad kunderne siger
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
I wasn’t happy with the first assessment date proposed so fed that back to the customer service team. They were so helpful and arranged another assessment appointment sooner that the first. The asse... Se mere
Virksomheden har svaret
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
771 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing service ,provided every…
Amazing service ,provided every certificate I needed and more . Great customer service from daisy and her colleagues .Highly recommend this company and certainly would use them again
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Matthew,
Thank you so much for your wonderful 5-star review.
I’m absolutely delighted to hear that you were happy with the service and that we were able to provide all the certificates you needed and more. It’s also fantastic to hear your kind feedback about Daisy and her colleagues — I know they will be thrilled to hear your comments.
We really appreciate your recommendation and are so pleased you would choose to use us again in the future.
If there is ever anything else you need, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
No certificate sent to me - 40 minutes on hold!
No certificate sent to me. I had to set up an account and provide all kinds of information, then there is no report! I am now hanging on the phone waiting to ask for a certificate - 25 minutes so far - I will never use you again - why can't you simply send me my report? I have now been on hold for 40 minutes - please just email me the report.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
A really pleasant experience
A really pleasant experience from Quote through to booking and the inspection . So prompt service at a decent price many thanks . I will not hesitate in reccommending this compaaany .
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Mr Clapp,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you had such a pleasant experience from quote through to booking and inspection, and that you found the service prompt and good value. We also really appreciate your kind words about recommending us — it means a great deal to the team.
If there is ever anything you need in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Jack was very helpful
Jack was very helpful, knowledgeable and courteous.
Did a great job proficiently and quickly.
Thank you.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Sylvia,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that Jack was helpful, knowledgeable, and courteous, and that he carried out the work quickly and proficiently. It’s always great to receive such positive feedback, and I know Jack will really appreciate your kind comments.
We truly appreciate you taking the time to share your experience with us.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Great customer service by the company
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Jagiwan,
Thank you so much for your 4-star review.
I’m really pleased to hear that you experienced great customer service from our team. We truly appreciate you taking the time to share your feedback.
If there is anything we can assist you with in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Excellent in every way.Recommended.
Impressed with this company.Easy to confirm appointment for assessment (EPC) and everything went according to plan.Easy to download certificate afterwards.I would recommend.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Alison,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you found the process easy from start to finish, from confirming your EPC appointment through to receiving your assessment and downloading your certificate. It’s great to know everything went according to plan and that you would recommend us — we really appreciate your kind feedback.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
EPC ratjj in g
Great fast service from start to finish with a friendly person who was happy to advice me on the process.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear Colette,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you experienced a great, fast service from start to finish, and that our team member was friendly and happy to advise you throughout the process. It’s always lovely to receive such positive feedback.
We truly appreciate you taking the time to share your experience.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
I have tried to contact their customer…
I have tried to contact their customer service team a number of times with no luck. On the last attempt after being on hold for 15 minutes, someone in the call centre picked up and left the phone off the hook without speaking. Awful service.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear MC,
I am so sorry to hear about your experience – this is absolutely not the standard of service we aim to provide, and I completely understand your frustration.
To help us look into this matter urgently and get it resolved for you, could you please email your order details to info@propcert.co.uk
? Once we have the information, we will prioritise your case and ensure you receive the attention you deserve.
Thank you so much for your patience, and again, my sincerest apologies for the inconvenience this has caused. We really appreciate you bringing this to our attention.
Warm regards,
Hayley
Customer Service Manager
Not impressed at all!!!
Not impressed at all!!!
Feel as though we were forced and rushed into this upgrade as a “street job lot” as we are in Housing Association accommodation.
Have been left with damage to rooms from water caused by the contractors, carpets not refitted adequately as they were, large areas of undecorated walls, exposed wires on the outside of the building and a huge fan that has been situated in the most ridiculous and unsafe place even after asking for it to be moved!
Eco Approach seem to think they have good customer service well think again, once the job is done they never contact you back for issues you raise and seem to disappear off the face of the earth. It’s almost 2 months after the install and we are still no further forward.
Would not recommend if they were the last company on the earth.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Tracey,
We’re really sorry to read your review and to hear how disappointed you feel following the installation. This certainly isn’t the experience we want any resident to have.
We take concerns about property damage, unfinished works, exposed wiring and positioning of equipment extremely seriously, and we are sorry to hear that you feel your issues haven’t been addressed. That is not the level of service we aim to provide.
Please could you email operationssupport@ecoapproach.co.uk
with your full address, contact details and any photos you may have? This will allow our Operations Support team to urgently review the matter, investigate what has happened, and arrange for any outstanding issues to be resolved as quickly as possible.
We genuinely want to put this right for you and ensure everything is completed safely and to the correct standard.
Kind regards,
Hayley
Customer Service Manager
Very happy with my Solar Panel system
In September 2025 Eco approach supplied and installed my solar panel system. I did my homework and Eco approach had tick the boxes.
MCS approved
HIES
NICR
Also there was only £200 deposit and nothing to pay until the job is totally finished.
I was contacted by Lauren before the installation to go through everything regarding the installation and setup.
Lauren took the time to go through everything and gave her honest opinion to where everything should be installed , making sure the installation was neat and tidy and not a rushed job. She was completely thorough.
Once installed, Lauren took her time to explain in detail the app to me, made sure i understood and helped with any queries.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your wonderful review and for taking the time to share your experience with us!
It’s great to hear that you felt confident choosing us after doing your research, and that the process from start to finish met your expectations. I’m especially pleased to hear how helpful and thorough Lauren was — taking the time to ensure everything was clearly explained and installed to a high standard is exactly the level of service we strive for.
I’ll be sure to pass your kind words on to Lauren and the wider team — they’ll be delighted to hear this.
If you need any support going forward, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Think twice if in housing association property!
Eco Approach has very bad communication! Badly organised! Wasn't told about the massive monstrosity of a fan, that sits on our small patio which is very noisy right near my bedroom window, which is also a trip hazard!Wasn't told of the large Rocket water heater which had to go in my airing cupboard, which took up all the room! No communication on anything! I felt for the poor blokes who had to put it all in, as they didn't have answers or knowledge of anything either. The whole experience was very stressful and expensive to me. I felt that, because I'm housing association. I wasn't valued, im not important. Thanks Eco Approach!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Janet,
We’re so sorry to hear about your experience and completely understand how frustrating and stressful this must have been for you. It’s clear we fell short in communication and planning, and that’s not the standard we strive for.
We’d really like to look into this properly and see how we can make things right. Could you please email us at info@propcert.co.uk
with your order details so we can investigate further?
Thank you so much for sharing your feedback, and again, we sincerely apologise for all the inconvenience and stress this has caused.
Warm regards,
Hayley
Customer Service Manager
really easy and simple to use i…
really easy and simple to use i purchased an EPC certificate for our property as we are selling and our previous one had expire.
i was contacted next working day to organise a time convenient for us and it was completed and had the certificate the same day.
Brilliant service highly recommended
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your lovely review!
I’m really pleased to hear that you found the process easy and straightforward, especially at what can be a busy time when selling your property. It’s great to know the booking was arranged quickly and that you received your EPC the very same day — exactly the efficient service we aim to provide.
We really appreciate your recommendation, it means a lot to us!
If you need anything else at all, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Marvellous EPC
Andrew arrived on time and was friendly and extremely efficient.
It was a pleasure to have him do our EPC
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your lovely review!
I’m really pleased to hear that you found the process easy and straightforward, especially at what can be a busy time when selling your property. It’s great to know the booking was arranged quickly and that you received your EPC the very same day — exactly the efficient service we aim to provide.
We really appreciate your recommendation, it means a lot to us!
If you need anything else at all, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Poor communication.
After Mr ? did the assessment I asked for paper copy as unable to access online.Didnt get it,so rang company on29th Sept.Rang again on 1st Oct as received copy which had mistakes on.Said property was mid terrace(were semi detatched).Also said hot water rating poor,but this is from heat pump which I've been told is good.Still waiting for amended copy to arrive
11. november 2025
Besvarelse fra Ecoapproach
Dear Karen,
I’m so sorry to hear about your recent experience and the inconvenience this has caused. We take your feedback very seriously, and I completely understand your frustration regarding the errors on your report and the delay in receiving the amended copy.
Please accept my sincere apologies for the oversight and for any confusion this may have caused. I’ve personally reached out to you via email to resolve this matter as quickly as possible and ensure you receive the correct documentation without further delay.
Thank you for bringing this to our attention — your satisfaction is very important to us, and I’ll make sure this is put right straight away.
Warm regards,
Hayley
Customer Service Manager
Fantastic service from end to end can’t…
Fantastic service from end to end can’t recommend highly enough
23. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your kind words!
I’m delighted to hear you had a fantastic experience from start to finish — that’s exactly what we strive for. Your recommendation really means a lot to us.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
The technician was professional and efficient.
The technician was professional, polite, and appreciated his diligence.
20. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you for your lovely feedback!
I’m really pleased to hear the technician was professional, polite, and that his diligence stood out. We’ll be sure to pass your kind words on to the team — it will mean a lot to them.
We really appreciate you taking the time to leave a review, and we’re glad you had a positive experience.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Very professional,knowledgeable and…
Very professional,knowledgeable and informative
21. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you very much for your kind feedback!
We’re really pleased to hear you found the service professional, knowledgeable, and informative. That’s exactly the standard we aim to deliver every time.
We truly appreciate you taking the time to leave a review, and if you need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Quick response and professional staff…
Quick response and professional staff did the job.
17. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you for your kind review!
We’re really pleased to hear you were happy with the quick response and that our team carried out the job professionally. We really appreciate you taking the time to share your feedback.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Simple and easy to request
Simple and easy to request, fast action and prompt delivery of certificate.
The assessor was prompt to contact and visit and very friendly and efficient.
5 stars will definitely use again
24. oktober 2025
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your wonderful feedback!
We’re really pleased to hear the whole process was simple and efficient for you, from booking through to receiving your certificate. It’s great to know the assessor was prompt, friendly, and carried out the visit so smoothly — we’ll be sure to pass that on.
We truly appreciate your 5-star review and your recommendation. We look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
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