Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
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Se, hvad kunderne siger
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
I wasn’t happy with the first assessment date proposed so fed that back to the customer service team. They were so helpful and arranged another assessment appointment sooner that the first. The asse... Se mere
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We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
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Haider was there early
Haider was there early, very precise and clear with his work. A reliable person.
Steve McGrail
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Steve,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear that Haider arrived early and carried out the work in a precise and clear manner, and that you found him reliable throughout the visit. I’ll be sure to pass your kind comments on to him and the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
NOT RECOMMENDED.
This company is terrible - I do not recommend it at all!
1. They make you pay upfront for the service, and after that, they aren't bothered to respond to your calls. It takes forever to get through to their lines, and they do not log information correctly. I had to keep telling them multiple times that they needed to contact the tenant to get an appointment, but they have such bad internal communication that they fail to update the engineers.
2. They don't check the EPC register properly. There is a way to have your EPC not available to the public, but they weren't aware of it. When I first called up I wasn't sure if I had done this and asked them to check and they said I definately didn't have a current EPC. So I paid for another one. Then I found out that I had a current one so I wasted my money!
3. They brought up remedial works on the electrical, if you don't get them done by this company and use someone else it will end up being more expensive, as they fail the report so basically you're starting all over again!
4. They took forever to do the remedial works.
5. When they finally did complete the remedial works, they sent me the WRONG certificate! It was for someone else's property! That is a DATA BREACH!
6. They don't admit their mistakes, and when they do they just say sorry and don't give you any goodwill gesture to show they are really sorry!
Do not use this company!
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
I’m really sorry to hear about your experience and for the frustration this has clearly caused you. I completely understand how upsetting this must have been, particularly with the communication issues you’ve described, the delays, and especially the concern around receiving incorrect documentation. That is absolutely not the standard of service we aim to provide, and I do sincerely apologise.
In terms of payment upfront, we do take payment in advance as standard due to the nature of arranging inspections and, where required, remedial works which can sometimes involve significant upfront costs and coordination with engineers and materials. However, I completely appreciate how this can feel frustrating if the overall experience has not gone smoothly.
I’m also very sorry for the issues you’ve raised regarding communication, internal coordination, and the certificate error. A situation like that is taken very seriously and I can understand why you would be concerned.
If you would like us to review everything properly and look into this further for you, please email our electrical department directly at electrical@ecoapproach.co.uk so the team can investigate and assist you in full.
Again, I’m very sorry for the poor experience you’ve had and the inconvenience caused throughout this process. Thank you for bringing it to our attention so we can address it properly.
Kind regards,
Hayley
Customer Service Manager
Excellent Service
Wow, what an efficient service! The customer service has been excellent, and I will definitely be using this service again and recommending it to others.
I booked my EPC appointment yesterday afternoon, and the local provider contacted me within 10 minutes. They then came out the following day, and the certificate was online within just 3 hours!
Thank you so much for such a smooth and professional service.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m absolutely delighted to hear how efficient you found the service, and that our customer service team and local provider were able to respond so quickly. It’s great to know your EPC appointment was arranged so promptly and that the certificate was uploaded within just a few hours after the visit. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for your recommendation and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service, very quick, easy to use, good price, exactly what you need . Highly recommended!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service quick, easy to use, and good value for money, and that it met your expectations exactly. I’ll be sure to pass your kind feedback on to the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for your recommendation and for choosing us.
Kind regards,
Hayley
Customer Service Manager
THE GENTLEMAN WAS VEY PROFESSIONAL AND…
THE GENTLEMAN WAS VEY PROFESSIONAL AND POLITE, HE PROVIDED GOOD EXPLANATIONS TO MY ENERGY QUESTIONS.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear the assessor was very professional and polite, and that he was able to provide clear and helpful explanations to your energy questions. I’ll be sure to pass your kind feedback on to the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Not 100%
Whilst the engineer that came round was very good generally, he stated that there was no cylinder thermostat yet it was right in front of the assessor.
Further he stated that the windows were average, yet they are of recent installation and triple glazed to the front, not sure what is average about that.
It sis also stated that there is no smart meters, there are we just don't have a smart meter display as it was lost during our move there, we were never asked about that and the electric meter was never viewed
Overall, somewhat disappointed with some of the comments
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your concerns regarding the assessment and the details recorded in your EPC. I completely understand how frustrating and disappointing it must feel when you believe key information about your property hasn’t been captured accurately, especially where recent improvements such as triple glazing are involved. That’s not the experience we want for our customers, and I do sincerely apologise for the confusion and frustration this has caused.
We would really like the opportunity to review this properly for you and take another look at the information recorded. If you could please email info@propcert.co.uk with your order details and property information, we will ensure this is picked up and investigated with the assessor as a priority.
Again, I’m very sorry for the inconvenience and concern this has caused you, and thank you for bringing it to our attention so we can put things right.
Kind regards,
Hayley
Customer Service Manager
LACK of aftercare service.
Booking an appointment for an EPC was easy, communication between the engineer and myself was good and the service while the engineer was at our property was great as well. However, as soon as we received the cert, we had questions, I've called, I've emailed and had nothing back, despite the email saying I would hear back in 1-2 working days, even now, still not heard back and its been over a week. Calling was just as pointless...on hold for such a long time and the call back service obviously doesn't work. The service beforehand was great, as soon as they're needed after you've, you don't exist.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
I’m really sorry to hear about your experience and for the frustration this has clearly caused you. I completely understand how disappointing it must have been to receive a good service during the appointment, but then not get the follow-up support you needed afterwards. That is not the level of service we aim to provide, and I do sincerely apologise.
We would really like the opportunity to look into this properly for you and make sure your questions are answered. Could you please email info@propcert.co.uk with your order details and full address so we can locate your case and get this picked up for you as quickly as possible?
Again, I’m very sorry for the delays in response and the difficulty you’ve had getting through to us. Thank you for bringing this to our attention so we can get it resolved.
Kind regards,
Hayley
Customer Service Manager
Professional EPC survey
The assessor carrying out the EPC survey was extremely professional and helpful - arranged the visit at a time suitable, arrived promptly and carried out the inspection without any problems. The certificate was issued extremely quickly (same day).
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear the assessor was extremely professional and helpful, and that they were able to arrange a suitable time, arrive promptly, and complete the inspection without any issues. It’s also great to know the certificate was issued the same day. I’ll be sure to pass your kind feedback on to the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
A totally abysmal service
A totally abysmal service. The appointment was made and I took time off work to ensure I was at the property on time. The energy engineer didn't turn up. I called Eco Approach and was told he had cancelled at the start of the day for personal reasons. Nobody told us.
The engineer gave us another appointment for which I had to take further time off work and this time he was 30 minutes late despite several early calls saying he was on his way.
No apology as though we were doing him a favour. Avoid this Company at all costs
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Michael,
Thank you for taking the time to leave your feedback, and I am really sorry for the experience you’ve had — this is absolutely not the standard we aim for and I completely understand how frustrating and inconvenient this must have been, especially having taken time off work on more than one occasion.
I’ve tried to locate your order on our system but unfortunately haven’t been able to find it, so I’d be very grateful if you could email info@propcert.co.uk with your order ID and full property address. As soon as we have those details, we’ll pick this up immediately and get it looked into for you as a priority.
Again, I am truly sorry for the inconvenience this has caused you and for the lack of communication you’ve experienced.
Kind regards,
Hayley
Customer Service Manager
Great price but poor feedback regarding…
Great price but poor feedback regarding appointment making with the tenant.
11. maj 2026
Uopfordret anmeldelse
Did a job but process very clunky and slow
The initial purchase was straight forward, but booking is challenging. Had to chase - no phone call after booking.
Tracy Shaw was brilliant in helping to sort out booking. Only reason I gave 5 stars.
Took 5 working days to get EPC after visit so take dates on website with a pinch of salt. Process needs to get much slicker.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you for taking the time to share your feedback.
We’re sorry to hear that, while the initial purchase process was straightforward, you experienced difficulties with booking and had to chase for updates. We also apologise for the delay in receiving your EPC after the visit, and understand your frustration with the overall timeline not matching expectations.
That said, we’re really pleased to hear that Tracy Shaw was able to step in and support you with the booking process — we’ll make sure your kind comments are passed on to her.
We appreciate your feedback regarding the need for a smoother, more efficient process, and will be reviewing this internally to improve the overall customer experience.
If you’d like to discuss anything further, please contact us at info@propcert.co.uk and we’ll be happy to help.
Thank you again for your feedback.
Hayley
Customer Service Manager
Very good service
Very good service
All sorted within the week
Good price too
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you for your great feedback!
We’re really pleased to hear that you received a very good service and that everything was completed within the week. It’s also great to know you were happy with the pricing and overall experience.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
unnecessary work specified
I arranged an EICR through propcert. The engineer recorded 6 lights as non compliant at a cost of £250.92, and an accessory to remove and reterminate at a cost of £24.40 and Labour of £88.86. when the second engineer came to do the works he said that the lights were perfectly compliant and no work needed to be done. the "accessory" was moving a unit which had dislodged about 2 inches and took 10 seconds - no electric knowledge or re-testing was needed. they have refunded the light cost but are charging me for an hours visit to basically tell me that their first engineer was wrong, and for 10 seconds to move the unit which could have done myself if they had told me. The same engineer who first came had also wrongly specified that a previous property was non-compliant so i suggest anyone draws their own conclusions as to why an engineer has twice specified unnecessary work. They are also very quick to take your money when ordering and are almost uncontactable if there is a problem
27. april 2026
Uopfordret anmeldelse
Just automated rubbish with no service…
Just automated rubbish with no service at all. Asked them to email through my certificate which was ignored.
I also asked the contractor they used to send me the certificate who also ignored my emails.
24. april 2026
Uopfordret anmeldelse
Rubbish assessor came out didn’t have a…
Rubbish assessor came out didn’t have a clue!
Only added 3 points to the epc
From 4 Years ago and we had installed solar put a new boiler in and solar hot water! Which should have been loads
More
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you for your review.
We’re very sorry to hear you’re disappointed with the EPC assessment and the rating outcome, and we completely understand how frustrating it can feel when the result is not what was expected. We really do appreciate you taking the time to share your feedback.
EPC assessments are carried out strictly in line with government-set regulations and methodology, which are updated periodically and are outside of our control as an assessor. This means that guidance, criteria, and scoring can change from year to year, which can sometimes impact ratings even where properties appear similar.
That said, we are always keen to support customers in understanding their report in more detail. If you would like, we would also suggest speaking directly with the accreditation scheme for further independent clarification on how assessments are applied.
If you’d like us to look into this further or help point you in the right direction, please email info@propcert.co.uk with your order details and we’ll be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Very quick response Steven was friendly…
Very quick response Steven was friendly and informative and produced epc certificate the same day. Definitely use the company again
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Addison,
Thank you for your lovely feedback. I’m really pleased to hear you received a very quick response and that Steven was friendly, informative, and able to issue your EPC certificate on the same day.
It’s great to know you were happy with the service overall, and we really appreciate your intention to use us again.
Thank you for taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
No refund given after failing to carry out inspection. inspection.
The inspector arrived, I showed him some original wiring and he said he could not do an EICR inspection until the house was rewired and left within 10 minutes. The house has been partially rewired and I paid for a 4 hour detailed inspection to show what needed to be done to get an estimate from my electrician. I have contacted the company to no avail to get my £189 refunded as no inspection was carried out.
The point at issue is that I paid £189 for a detailed report on the electrical system in my house. I need this to get a quote from my electrician.
The inspector arrived and said he couldn't do an EICR as there was some original rubber wiring still fitted so no inspection was carried out.
The company have issued an EICR report saying simply that it has failed. This is not what I paid for; I need a detailed report for my electrician to give me a quote. AS there was no detailed inspection done as I had paid for, they should refund my £189 as I shall have to get someone else to do the inspection.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Prince,
I’m really sorry to read about your experience and for the frustration this has caused — I completely understand why you’d be disappointed, especially given what you were expecting from the inspection.
This certainly isn’t the level of service we aim to provide, and I’m very sorry that things have not been handled as they should have been. We would really like the opportunity to look into this properly for you and get this resolved.
Could you please email us at info@propcert.co.uk
with your order details? Once we have this, we’ll investigate the situation in full and work towards putting things right for you as quickly as possible.
Again, I’m very sorry for the inconvenience and upset caused, and we do appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
A positive experience.
This company was no hassle to use and straight forward.
Customer service did help me with any conerns I had and resolved them urgently. ( E.G. engineer not calling to make an appointment).
My only concern is for the elderley or technophobic who can't access their certificate.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Eileen,
Thank you so much for taking the time to leave such thoughtful feedback – we really appreciate it.
I’m really pleased to hear that your overall experience was positive, and that our customer service team were able to step in and resolve your concerns quickly, particularly around the appointment communication. That’s exactly what we aim for, so it’s great to know we were able to help.
I also really appreciate your point regarding access to certificates for elderly or less tech-savvy customers. Feedback like this is genuinely valuable, and I will make sure it is shared with the wider team as we are always looking at ways to make our service more accessible for everyone.
Thank you again for your kind words and constructive feedback.
Kind regards,
Hayley
Customer Service Manager
To avoid: Scammers!!
All the other negative reviews are true, really disappointing experience. The EICR visit lasted about 10 minutes, and there was no proper testing or even switching off the electricity. It felt very rushed and not like a genuine inspection at all.
I ended up getting a second electrician in, and that inspection took around 2 hours with full testing and detailed results, completely different to what I received the first time.
Despite explaining this and sharing evidence, the company refused to refund, no accountability at all. I wouldn’t use them again and would recommend others to be avoid these scammers.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Yosephine,
I’m so incredibly sorry to read this and for how strongly you feel about your experience – I completely understand why you’d be frustrated and disappointed, and I truly apologise that we’ve left you feeling this way.
We take feedback like this very seriously, and I’m really sorry that the visit did not meet your expectations. I do just want to gently clarify that we did offer to send an engineer back out to carry out a full revisit and re-test completely free of charge to put things right for you, however I understand that you chose to decline this at the time.
That said, we absolutely still want to help and get this resolved for you as quickly as possible. If you have since had another EICR carried out, we would be more than happy for our Electrical Manager to review the new certificate alongside the one completed by our engineer and carry out a full comparison. This allows us to properly investigate any discrepancies and ensure everything is addressed thoroughly.
Please do send your new certificate over to customerservice@propcert.co.uk
, and we will prioritise this for you and work to get a clear and fair resolution as quickly as we can.
Once again, I’m genuinely very sorry for the inconvenience and upset this has caused you. This is not the level of service we aim to provide, and we really do appreciate you giving us the opportunity to look into this further and try to put things right.
Kind regards,
Hayley
Customer Service Manager
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