Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
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Se, hvad kunderne siger
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
Needed doing urgently as I was let down by previous contractor Paul worked with me to slot it in without having to close and lose sales. Report and certificate received same day. Thank you
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
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Har besvaret 88 % af deres negative anmeldelser
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Besvarelse fra Ecoapproach
Thank you for taking the time to leave us your review.
We’re really pleased to hear you found our service efficient and quick. We always aim to provide a straightforward and hassle-free experience for our customers.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent
Excellent, prompt and very thorough job. Thank you Neil.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you received an excellent, prompt, and thorough service from Neil. We will be sure to pass your kind words on to him, as it's always great to hear when our team members provide such a positive experience.
Thank you again for your feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
I AM SURPRISED FROM THE FAST SERVICE…
I AM SURPRISED FROM THE FAST SERVICE AND PROFESSIONAL ATTITUDE ! I WOULD RECOMMEND PROPCERT TO ANYONE 100% SAFE , FAST, RELIABLE SERVICE ++++
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're absolutely delighted to hear that you were impressed with the speed of our service and the professional attitude of our team. Providing a safe, reliable, and efficient service is something we take great pride in, so it's wonderful to know we exceeded your expectations.
Thank you so much for your recommendation and for your kind words. We truly appreciate your support and are grateful that you chose PropCert.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Top notch in my experience
I was recommended Prop Cert. I'm so pleased I was. They gave an excellent service to renew my EPC
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were recommended to use PropCert and that we were able to provide an excellent service for your EPC renewal. It means a lot to know that we lived up to the recommendation and provided a positive experience.
Thank you again for choosing us and for sharing your feedback. We really appreciate your support.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Can't open the certificates
Can't open the certificates. Will be asking for paper certificates.
The inspection seemed to be good. No problems found. And engineer gave suggestions.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
We’re sorry to hear that you have experienced issues opening your certificates, and we apologise for any frustration this has caused.
We’re pleased to hear that the inspection went well, that no issues were found, and that the engineer was able to provide helpful suggestions. We’d really like the opportunity to look into the certificate issue and assist you further.
Unfortunately, we’re unable to locate your order from the details provided in your review. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for any inconvenience caused.
Hayley
Customer Service Manager
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found the booking process easy and our service to be great value for money. We always aim to make the process as simple and straightforward as possible for our customers.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service and very reasonable cost
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you received a great service and found our pricing to be reasonable. Providing a reliable, efficient, and good-value service is something we always strive for, so it's wonderful to know you were happy with your experience.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service overall
Great service overall. The engineer was friendly, arrived promptly, and provided the certificate on the same day, which was much appreciated.
The only downside was that it took a while to book the appointment. I was promised a call back that never came, so I had to follow up myself to secure the booking. Aside from that, the service was excellent.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us such detailed feedback.
We're delighted to hear that you were happy with the overall service and that our engineer was friendly, arrived promptly, and was able to provide your certificate on the same day. We really appreciate your kind comments and are pleased that the inspection itself was completed to a high standard.
We are, however, very sorry to hear about the delay in arranging your appointment and that the promised callback did not happen. We completely understand how frustrating it must have been to have to chase this yourself, and this is not the level of communication we aim to provide.
We appreciate your patience and your honest feedback, as it helps us identify areas where we can improve our customer experience.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very quick and simple process
Very quick and simple process. The person who attended was very professional and the whole process of getting in touch to completion was within 3 working days
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you found the process quick and straightforward from start to finish. It's great to know that our assessor provided a professional service and that everything was completed within just three working days.
We always aim to make the EPC process as smooth and efficient as possible, so it's wonderful to hear that we met your expectations.
Thank you again for your kind feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
most frustrating agent to deal with
most frustrating agent to deal with
why the need to join a portal when all thats needed is a certificate?
Does your agent not realise people are at work and not always able to answer their phones and cidn't even return my call???
Don't book these people!!
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
We're very sorry to read your review and apologise for the frustration you experienced during your booking process.
We understand that everyone has different schedules and that it can be difficult to answer calls during working hours. We’re sorry if our communication process caused inconvenience or if you felt you were unable to get the support you needed.
The portal is designed to help streamline the process and keep customers updated with their booking information and documents, but we appreciate that every customer’s experience is different and we take your feedback on board.
We would like the opportunity to look into what happened and review your experience further. Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will be happy to investigate and assist.
Again, we apologise for the frustration caused and appreciate you taking the time to share your feedback.
Kind regards,
Hayley
Customer Service Manager
Do not use this company - taken advantage of
I would not recommend this company - please read my experience: I paid £189 for an EICR. After the assessment was done, they told me that the only reason it failed was due to out-of-date smoke detectors. I then had to pay £250 for remedial work to be undertaken (replacing two smoke detectors). My only options were to have EcoApproach do it themselves, or to instruct another electrician to do it and for them to amend the report. Given I had no idea about the size and scale of an operation to change hard-wired detectors, I paid the £250 fee (which also said it needed to be booked within 30 days of receiving the initial report). I was given a four-hour timeslot, and when the electrician arrived, he was here for four minutes. I was told how easy it is to change the detectors myself and was advised to make a note of when they need changing so I can do it myself in the future. Shocked at how little work was actually required for £250, I then looked online and found that the smoke detectors required cost just £12-15 each. I felt that this company had taken advantage of my situation and did not feel that the additional £250 on top of the original £189 cost was reflective of the work required to sign off my certificate. I would not have minded paying a call-out fee for someone checking that I had installed new detectors, but I don't believe that it was £250 for this job. Moreover, if I knew my detectors were out of date before the initial assessment and changed them myself, then the EICR would've passed, which speaks to my concern around being taken advantage of. I rang the company and shared my concerns, and didn't feel that any justifications for the cost were appropriate, as I stated all of the above. A hard-wired smoke detector does not take any additional effort to change, and the electrician even showed me how to do it myself which is a case of pressing a button on the side, and the detector coming off the attachment. I requested a partial refund as it had cost me almost £450 by this point and didn't feel it was appropriate. I said that I understood the cost of people's time to come to my house, etc., but didn't believe it was worth £250. I was then told that because I'd already paid for the work and it had been done, a refund was not possible; however, I was unable to get the work done unless the fee was paid, and I only had concerns post-remedial work. To summarise, I would not recommend this company as I feel that they have taken advantage of my situation.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience and the frustration this has caused you.
We’re very sorry that you feel the pricing and process around the remedial work were not clearly understood, and that this has left you feeling dissatisfied. This is certainly not the experience we aim to provide, and I completely understand how disappointing this must have been, particularly given your expectations around the work involved and the overall cost.
We also appreciate your concerns regarding communication and the perception of value for the remedial visit. While there are often compliance requirements and certification responsibilities involved in EICR remedial actions, we are very sorry that this was not made clearer or felt justified in your case.
Please rest assured your comments have been taken seriously and will be reviewed by our team so we can better understand what happened here and improve both our communication and customer experience going forward.
We would really appreciate the opportunity to look into this further for you directly and see if there is anything we can do to help resolve your concerns. Please do contact us at info@propcert.co.uk, and we will ensure this is fully reviewed and dealt with appropriately for you.
Thank you again for your feedback, and I am very sorry for the inconvenience and disappointment caused.
Kind regards,
Hayley
Customer Service Manager
Very impressed with the service
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate received within 24 hours of appointment. Would recommend for anyone wanting an EPC. Reasonable fee too at £79. Thanks to Keiran.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that you were very impressed with the service and that the whole process from booking through to receiving your EPC was quick and straightforward. It’s great to know the communication was prompt and that we were able to arrange a next-day appointment and deliver your certificate within 24 hours.
We’ll also be sure to pass your kind comments on to Keiran.
We really appreciate your feedback, recommendation, and support, and we’re glad you were happy with the overall experience and value for money.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Very fast process and EPC report was…
Very fast process and EPC report was available just a couple hours after the appointment took place.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that you were happy with the very fast turnaround and that your EPC report was available just a couple of hours after your appointment. It’s great to know everything went smoothly for you.
We really appreciate your kind feedback and support, and we hope we can assist you again in the future whenever you need us.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Would have been 5 stars.....
Would have been 5 stars if the original assessor booked turned up! However after contacting Customer Support I received great service from the lovely Tracey, who promptly arranged for another assessor to visit for 2 days later. Jake called me 25 mins before he arrived, was polite, professional and I received the certificate 6 hours later! That's 5 star service, shame the original assessor was not as reliable.
Would just like to add getting through to Customer Support wasn't easy, hung up after holding for 25 mins, so I called back and selected 'book a new order' and got through straight away, and then was transferred without going back in the queue!
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave your review and for your kind comments about Tracey and Jake.
We’re really pleased to hear that once the issue was picked up, the follow-up service was quick, professional, and efficient, and that you received your certificate promptly after the rebooking. We’ll be sure to pass your lovely feedback on to Tracey and Jake, as we know they’ll really appreciate it.
That said, we are very sorry that the original appointment was not attended as expected, and also that you experienced difficulty getting through to our customer support team. We completely understand how frustrating this must have been, and we appreciate you taking the time to highlight it.
Your feedback is really important to us and helps us identify where we need to improve, particularly around reliability and call handling.
If there is anything further we can assist with, please don’t hesitate to email us at info@propcert.co.uk and we’ll be happy to help.
Thank you again for your review and for your patience throughout.
Kind regards,
Hayley
Customer Service Manager
Five star all round
Called at lunch time and had the certificate by lunch time the next day. Super helpful both on the phone and on the visit. Five stars all round
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave such a great review.
We’re really pleased to hear that you had a five-star experience and that everything was turned around so quickly from your initial call through to receiving your certificate the next day. It’s also lovely to know that both our phone team and the visiting assessor were helpful throughout.
We really appreciate your kind feedback, recommendation, and support, and we’re so glad we could make the process smooth and efficient for you.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
The assessor was polite
The assessor was polite, friendly and respectful. He was happy to explain certain things.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that the assessor was polite, friendly, and respectful, and that he took the time to explain things clearly during the visit. It’s great to know you had such a positive experience.
We really appreciate your kind feedback and support, and we’ll be sure to pass your comments on.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
I have asked on line and twice on the…
I have asked on line and twice on the phone for a quote to rectify deficiencies with the electrical installation been promised a quote by email, NOTHING!
3. juni 2026
Uopfordret anmeldelse
Avoid for gas related certificates
Previously used this company for an Energy certificate before putting flat up for sale.
This time, needed a gas safety certificate and decided to do a boiler service at the same time. First engineer unresponsive to phone calls. Second guy arrived on time Wednesday morning.Boiler needed a part and he agreed to send me a quote. Despite numerous calls and texts, no response. Friday got an email from company saying certificate couldn't be issued as boiler was not working. Emails to company responded to, with robotic replies. Asked them to contact engineer. Still waiting.
In the end, another unconnected engineer diagnosed a different part, serviced boiler, and now all up and running.
Avoid.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Dear K Ahmed,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your recent experience with us.
I appreciate your patience while trying to arrange the gas safety certificate and boiler service, and I completely understand how frustrating it must have been to deal with unreturned calls, texts, and delays in getting a resolution. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.
To help us investigate this properly, could you please email the gas safety certificate and any relevant documentation from the second engineer who attended and resolved the issue to info@propcert.co.uk? Once received, one of our in-house gas engineers will review both reports, compare the findings, and investigate what happened. We will then get back to you with our findings.
We genuinely value your previous business with us, and I’m sorry that this experience has left you disappointed.
Kind regards,
Hayley
Customer Service Manager
They do a good job and is relatively cheap compared to a lot of other people . I’m very satisfied . Many thanks.
Really easy to book the member of staff that came out to see me was a smashing man he explained what he was going to do and it was over and done fairly quick.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you were very satisfied with the service, found the booking process easy, and felt the visit was completed quickly and efficiently. It’s also great to know our team member took the time to explain everything clearly during the appointment. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience further, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us and for your lovely feedback.
Kind regards,
Hayley
Customer Service Manager
Very bad company
Very bad company, chrged me and never shpw up, telling me my tenant was not there. Managed to get them back after 20 telephone calls, after the report they never came back to me when I asked them to fix the issue. Tried 4 times by e-mails and calls.
Very bad service, very bad response - a company to avoid.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience.
What you’ve described is clearly not the level of service we aim to provide, and I completely understand your frustration around missed appointments, communication issues, and the lack of follow-up after your report. I’m really sorry for the inconvenience and stress this has caused you.
We would really like the opportunity to look into this properly and get this resolved for you. Unfortunately, we’re unable to locate your order or booking details from the review alone.
Could you please email us at info@propcert.co.uk with your order reference, property address, or any booking details you have? As soon as we receive this, we will investigate this urgently and ensure it is picked up by the appropriate team.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the experience you’ve had.
Kind regards,
Hayley
Customer Service Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.