Easicampers Anmeldelser 122

Wolverhampton Branch - Check Your Campervan Before Leaving!
I had to sign an agreement that I'd be fined £200 for not emptying/cleaning the toilette cassette. This was my complaint that has not been resolved;
1) Toilet Cassette - After minimal use I emptied it as a precaution at the first opportunity, as it had been smelly and appeared full. Upon emptying, there was a horrible green mess inside with a lot of solids that took some removing and smelt horrible. I don’t believe the cassette had been emptied since the vehicles previous use before lockdown.
2) Fridge door – After 2 days it remained locked and the release button did not function. The only way to open the door was to physically lift the door from the bottom edge while pressing the release. This was not an easy action and my wife could not open it.
3) Toilet door did not remain latched while driving and had to be held closed with a bungee cord.
4) Hob – Main burner control would fall off and did not show if tap was open or closed. I had to turn at the spindle to ensure it was off.
5) Gas Supply – At the time of collection, a single LED showed that the tank was empty. I was assured that it had a reasonable amount in the integrated tank but after only using the hob to boil the kettle for tea (no cooking), it ran out after 3 days. Possibly it had emptied due to the knob problem (4).
6) Sink – no plug.
I have used rental vans on 12 occasions and do not have an unrealistic expectation but this was by far the most poorly prepared and maintained RV.

I hired a VW California in Summer 2020, for a week's adventure in North Scotland with my 9 year old, and my Dad tagged along in his Land Rover! So a 3 generations Scottish Road-Trip Adventure, visiting long-loved Perthshire & Highlands beauty spots. The whole team at Easicampers Wigan were really brilliant to deal with, and the whole process was seamless and very friendly. Kellie was a great help in organising everything, and even helped me to try to locate a missing Whinne the Pooh Bear teddy bear my boy had since he was a baby, that he must have left somewhere on our adventures up North (it didn't turn up in the Camper in the end unfortunately - tip - get a GPS chip for your little ones important teddies!)

I am very much looking forwards to planning another Camper hire with Easicampers in Wigan this year also. I cannot recommend the team at Easicampers more highly. Campervan holidaying is ace, go book it with them! ;-)

Top notch experience hiring a VW California campervan from Easicampers. Well equipped campervan, spotlessly clean. Friendly and efficient staff at Wigan and Manchester depots. Faultless 2000 mile trip around the NC500. Well done to all at Easicampers.

Just bought a motor home from EasiCampers Blackburn. Margot, branch manager, is an absolute delight to deal with. Fabulous communication, videos of all work done. Easy process. Would definitely buy again from EasiCampers . Totally recommend these guys

I have used Easicampers twice (newbie to Motorhomes due to Covid and my limit to travel abroad), and have a third booking confirmed for the Summer. I am not one to write reviews often, but am compelled this time because this company truly deserves it. Moreover, with Easicampers being a family business I would like to do everything I can to support them. From the first time I booked was during the second lockdown (when I could travel in the Highlands) I knew I made the right choice when Ted and the Edinburgh team went above an beyond to ensure I was comfortable, enjoying myself and dedicated to ensuring my satisfaction. I initially booked this trip for 10 days and ended up keeping the motorhome (Zefiro) for 5 weeks. I write this review from Cumbria on my way to Scotland for 4 weeks when the border opens on Monday. This time, I got the motorhome from Wolverhampton. Again Ted has been great, as with Sam, the local representative and Lisa who I just got off the phone with to try and work out the electric hookup for my home on wheels for sometime to come. This time I opted for the Autotrail which is lovely and I have booked for 3 weeks with no hesitation as I know Easicampers are awesome and reliable to deal with. Ted and the team, keep up the good work and keep taking my money! An emotional review because I have fallen in love with motorhome TBH - to be more objective - new and well looked after motorhomes, they are always available on the phone, they give a great handover for newbies like me, they are competitive, they give you lots of tips to enjoy your trip.

We had a VW California from Easicampers in summer 2020 which we used to do the NC500 and Skye. The camper was spotlessly clean and really well equipped with everything we could have needed on the trip. We are already looking to book again with Easicampers to explore more of Scotland!

7 days in July 2020. We absolutely loved the trip, the Ford zerofire had tons of space and the break was just what we needed during Covid.
Booking again for 2021, the kids (9&4) cannot wait.
Easicampers are a really easy company to deal with, even when I had a question one night at 8pm, they were happy to help. Top notch 👍

Second to none!
From arriving to the Blackburn branch, collecting the beautiful Zefiro 675 and dropping off was an absolute breeze!
As a key worker being able to use a motor home for work was just amazing especially on such short notice! Everything was easy to use and was super comfy too. Our motor home had the facilities to shower, cook and wash the pots and also had heating which was definitely needed! Thank you Easicampers for helping us out and we can’t wait for our hire again over summer!

I hired a VW California for a much anticipated trip to the Outer Hebrides, and I can't rate Easicampers in Wigan highly enough. Right from the very start this friendly Wigan based company helped us choose the right vehicle for us, and made the whole booking process a dream knowing that we had the right van for the job, and just as importantly the right level of equipment and cover to go with it. I was very pleasantly surprised to know that there is unlimited mileage, certainly when travelling within the UK ( possibly abroad too, but I only know about where we went !). When we collected the van it was immaculate, and we had one of the best holiday ever in it - also safe in the knowledge that the team were on hand if we needed any technical assistance whilst we were away. If you've ever thought about going away in a camper, this is a brilliant way to do it, and a fab company to do it with.

I have hired various vehicles ranging from Motor Homes, Volkswagen Californian and cars on several occasions from this Wigan based company. The service and staff have always been excellent. Particularly Lisa and Mike ... the owner Nick runs a fabulous business. On one occasion, when I had to return a vehicle early due to a bereavement the company ( Lisa ) called and asked why I had returned it. On telling them they immediately credited my account, without me asking. I cannot praise them enough for their service and integrity.
Mr N MacDonald

Booked in Aug '20 in the hope to get away from Covid. Our plans changed a couple of times but the team at the main office were really helpful and accommodating. We picked the van up from Edinburgh, and the team there, although understandably busy, were again really helpful, taking us through how the van works and making sure we were happy with everything before we set off.
The camper itself was wonderful - clean and everything worked well.
The drop off was just as painless as the pickup.
Overall a brilliant experience and we'd definitely book again.

This was the third time using this company having used them once in Blackburn and twice in Edinburgh. The last trip was a rather long one involving two ferries and a long journey to Siena in Italy.

I would particularly like to mention Ted who was instrumental in ensuring we had everything we need before we set off.

This was also accompanied by an excellent demonstration of all the features in the motorhome i.e. how to use the gas the heaters the showers where all the bedding was.

The trip went smoothly and I would not hesitate to use Easicampers again - thanks

We hired from the Wigan branch twice now and both times we had great experiences with the vehicle a 6 berth motorhome and also the staff.
They filled the water tanks showed us how the heating worked and that you can switch it from electric use to gas use.
We had a small issue with one of the bulbs going in the lower bunk but its one of those things they werent to know that it was going to go on me whilst in the mountains of Scotland it didnt spoil out holiday.
Would use these guys over and over again.

I've rented twice from Easicampers this year, in September and December. I've just read the other reviews and am shocked we're talking about the same company. I'm generally suspicious of hire companies and feel they'll try to get any money they can out of you. I've found dealing with all the staff a breeze (thanks Lisa, Barry and Mike). I'd say the only issues we faced were the inventory not completely matching what's on the van (we didn't have wheel chocks or a whistling kettle - check before you set off) but with that aside everything was perfect and I'd have no hesitation recommending them.

Disappointed with the Customer Service. We hired a van in August, but we had issues with the van and the water heater, which were never resolved. Despite my attempts to contact the company and get some answers, there was nothing forthcoming, despite promises made to me on the phone that I would get a call.
We did have a bump (there was never an issue about taking responsibility for that) but we were never given a proper breakdown of the quote and the repair costs - the company just took the money from our Credit Card. Again, my attempts to get some details were unsuccessful - having got our money, unsurprisingly we never heard from them.
We were told we would be offered a couple of nights due to the issues we had had and we were promised a discount on a future rental and again, once we left the yard, we never heard another word.

Sorry but we also need to add to the bad reviews
Picked up vehicle from Blackburn ready for next day 5am start to do NC500.
In the morning during darkness we noticed rear light out as well as all number plate lights. As it was a Saturday no mechanic was available so after being sent to kwikfit who diagnosed an electrical issue we were sent to Wigan for a replacement. Why the vehicle was not checked to be road legal before hiring out , is anyone's guess, just lucky we spotted it before Police spotted us!
On arrival at Wigan a vehicle which had been parked up for end of season was wheeled out, obviously with no preparation.
So off we set oblivious to the faults
1. Main door did not lock as had been forced with a screwdriver.
2. Locks did not work on storage areas.
3. Grill for oven did not work.
4. Indicators full of water - god knows how they still worked
5. As others have said hosepipe with no connectors
6.Grey water mechanism not functional so we were discharging grey water at every use much to the annoyance of the sites.

We could go on but if old , unmaintained , unsafe vehicles is what you are after , then this is the company for you. Personally , look elsewhere it could save money and possibly your life!

Hired a camper for school holidays in Edinburgh. Great service and camper was clean and had everything we needed. Took it up to the Isle of Skye and had a great time with my daughter. Would recommend Them to anyone who is looking to get away for a staycation.

Overall a disappointing experience. On pick up we weren't happy with the standard of cleaning, especially given the current circumstances with regard to Covid 19. Although the motor home looked clean, I discovered a discarded sweet wrapper and some cotton wool on a bedside shelf and felt it necessary to clean and sanitise the van myself before setting off on our holiday.

The motorhome provided was not the one we had booked and whilst we understand that this is sometimes necessary due to technical problems no explanation was volunteered until we queried the situation. The motorhome provided seemed to have been poorly maintained. The oven developed a fault and one of the hobs didn't work. We contacted Easicampers and although they offered to pay for repair or for a small microwave, neither of these options were feasible as we were staying in a remote area.

Other issues included: a broken blind; a hose with no fitting to allow connection to the water supply; a sharp screw protruding in the washroom - discovered when I cut myself on it.

We raised the issues we experienced with Easicampers on our return and did receive an apology but didn't feel the level of inconvenience experienced was adequately acknowledged. Hopefully the issues we have raised have all been addressed and future customers will have a better experience than we did.

Having read the other reviews I had some reservations about booking with Easicampers. However, I have nothing negative to say about our experience.

We had regular contact from before the booking to let us know what was expected in terms of collection. After collection we had a few questions in terms of how things worked and we were always able to get an answer easily and quickly.

Would 100% recommend Easicampers and don’t believe the negative feedback.

Great service throughout, the guys were thorough with the campervan orientation using the controls, water and heating which stood out most for me. I had an incident on a previous trip and we lost our full tank of water and were left without water for days. But every detail was covered and and I drove off confident knowing I understood the controls and how everything worked.

Campervan was immaculate inside and out. The toilet even had air freshener in the toilets, I've hired a few vans over the years, and these guys really stand out. Any questions throughout our trip were answered swiftly, pricenwise, these guys were most competitively priced fornthe same van.

Warm welcome upon arrival, we also decided last minute to bring along our youngest child fornthentrip, so we required a babybseat, extra seating etc, all the extras were added complimentary with a big smile.

Can't recommend this company highly enough. They go that extra mile to make sure you have everything prepared for journey.

Thanks again guys. Can't wait to plan our next campervan adventure.