Easicampers Anmeldelser 122

ATTENTION ESCROC !!! ne passez jamais par cette compagnie.
Nous avons loué un van pendant 5 jours. A notre retour, ils font le tour du van et confirment que tout est OK, on signe contrat de fin. 5 jours plus tard nous recevons un avis de prélèvement de 492 € pris sur le dépôt de garantie que nous avions laissé le 1er jour. Et là, ils nous expliquent que nous avons enfoncé un bouton de chauffage...on ne sait même pas de quoi ils parlent. Malgré nos nombreux appels, mails et autres, ils sont en position de force et ne veulent rien savoir, le prélèvement est actif. J'ai été naïf (ou confiant envers cette société) de ne pas demander une preuve de destruction de la caution. Et avec du recul, on s'aperçoit qu'ils connaissent les ficelles et se gardent toujours la possibilité de prélever ce qu'ils veulent, quand ils veulent.
Nous déconseillons très fortement cette société.

My 3rd time using easicampers Wigan. Always found the pick ups and drop offs seem less, very professional, courteous. Vans are faultless. Overall a great experience and will use them again and again for my annual adventures.

I picked up the camper from the Edinburgh Branch. Staff were very helpful and polite. Explained how everything in the van worked. I received a free upgrade. Would definitely book again as the service was first class.

Thank you to all the team members who we contacted with! Me and my girlfriend rented a VW campervan for 10 days and the trip was amazing. Although there was a complication from the bank side during payment, Easicampers members were kind and helpful during the rental process. Moreover, we were allowed to pick up the rental earlier than the regular schedule and everything was clearly explained to us regarding how the campervan functioned.

We would 100% recommend renting from Easicampers to others! We may go back another time to try another campervan for sure.

We hired a 6 berth motorhome for Glastonbury festival from Easicampers and would highly recommend them!

From booking, to collection from their Wigan offices, to dropping off the vehicle, the whole process was a breeze and the guys at Easicampers were great! The motorhome was fantastic and made it the best Glastonbury we’ve ever done.

Hired a VW California for a wet & windy weekend in Angelsey. Easicampers delivered to my home, showed me how to use the van and collected afterwards. Van was in top condition and staff were friendly, helpful and knowledgable.

Don‘t book with this company: they let down a family with small children. When we arrived at the Edinburgh branch, we had to wait a long time, as they built in a new battery into a new VW Grand California which was already strange. After a 2h drive the battery was still at 0% which meant that the food in the fridge got bad, the waterpump wasn‘t working, we had no light etc. and the guy from the VW emergency number couldn‘t do anything. It took another 2 days, lots of phonecalls and a really bad time until we could finally exchange the battery in a nearby city. Stood out that there was a really old, leaking battery in the new Grand California which wasn‘t the original one and not even a leisure battery (thus much weaker). Even with the new battery things didn‘t work well: the battery wouldn‘t load up while plugged in, so we had to drive around for many hours every day. The easicampers team told us all the time not to worry and that we would get the money back, that they would pay for fuel and campsites. But then they never got into contact with me, didn’t answer the message I left with the assistant manager, never replied my e-mails and completely ignored me afterwards. If you get a faulty campervan you would expect the company to exchange it immediately and pay you back for the extra costs and the bad days you had due to the problem. Easicampers did nothing of that. It‘s been 1,5 month, I have talked to them in person, sent receipts, pictures and detailed descriptions and I’m still waiting for an answer. So better book with another company that looks after its customers.

Wow what a fantastic company! Absolutely professional staff who were kind, courteous and informative. Ted, Debbie and Liam in the office were so polite and helpful especially as we were traveling with children. Dealt with Aran and Jordan as well who both went out their way to wish is a great trip and made sure our van was spotless and well maintained. We will certainly be back!

Last year we hired a camper from Easicampers. Contact with the staff was very quick and nice, camper was clean inside with everything we needed. It was so good, that we are hiring out another camper from this company this year as well!

I love the fact it’s a family run business and everyone we encountered on the phone or in person seemed invested . Minor blips with vans but non major and nothing spoilt the wonderful experience . The manager in the Edinburgh branch was particularly helpful . I would recommend them and the toleno vehicle . Comfy bed and loved the space and the light with the extra windows . A really memorable trip with confidence .

Just back from a wee trip to the Scottish Islands of Mull and Arran. Great van, great service, great people to deal with at the Edinburgh office. We will be back next year for another trip, hopefully with another 6 berth van.

Everyone was easy to deal with and a friendly service; both head office and locally in Edinburgh.
We hired Fiat Tolenos; or weeklong trips to the Highlands (2021) and Yorkshire (2022), which proved to be a great van for us and our dog.

Recently hired a camper for 4 days. Picked up from Birmingham Airport, Joseph was great and went through everything and the van was perfect. Had a great time and will definitely use again. Was easy and no stress. Cheers all. James

We hired an Imala for over Christmas. Its was brilliant. Easy to drive and plenty of space and comfort inside. We managed to cook a full Christmas dinner and had a beautiful trip across Scotland. Will definitely hire again. Ted, Claire and team at Broxburn were very knowledgeable and friendly and made hiring very easy.

We’ve used several companies for motor homes and Easi Campers have by far been our favourite. Ted and the team were very professional and van was immaculate.

Thanks for a great experience.

5 days after we came home from our vacation in Scotland the company suddenly (and illegally) charged 360 pounds from our account. They did not call me or contact me by email before they did that which I find really offensive and bad customer service. We have a report that shows we returned the van without any new damage, so we still cannot figure out why this amount has been charged.
I have tried contacting easicampers by email and by phone, and they just keep ignoring everything. Worst customer service experience I have ever had. Sad that such a great vacation is ruined by easicampers.

If you do not want to be scammed and have your vacation ruined, then find another company to rent your van from.

Simply a scam.
They kept over £1000 on the deposit without any proof. after several complaints they returned a part but it still lacks £250.
Add to that problems like the heating not working, a leak on the water tank, engine lights… in short, flee

Amazing week away in Scotland. First time in a motorhome, nice and cosy with everything we needed. (2 adults, 2 children). Easy enough to drive and manoeuvre if you are happy driving a decent size van. Excellent and friendly service from everyone at Easicampers. Friendly office staff and excellent demo of how everything worked before we set off. We paid for the reduced excess for piece of mind. Will definitely be booking with Easicampers again🤩

We are just back from our third holiday in an Easicampers motorhome and cannot rate this company highly enough. We hired from the Edinburgh branch and the team are professional and super helpful, the booking process straightforward and the vehicles are mostly new, well equipped and super clean. They have anything you might need available for hire from tables and chairs, lovely cosy bedding/towel packs to barbecues and even hammocks! Unfortunately, we didn't get the weather to use ours as much as we would have liked, but we are already thinking about another trip! Thank you Ted and team.

Hi i have just returned from a race trip to Cartmel which has been cancelled twice due to the pandemic.i have found this company to be professional at all times and the quality of the vehicles we hired were top class.lisa,kellie and Terry were very easy to deal with.i would have no issue using this company again.