I had to remove my ear wax and feel always worried about the procedure as I usually faint. It was great experience at the clinic, they have a bed to lie down , which is a must for me in order not to... Se mere
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Se, hvad kunderne siger
Very pleasant Audiologist Hamid very quick service. Felt it was a little expensive as was only in chair for 5 mins But was disappointed as he didn't have the screen to show me inside my ear canal. Oth... Se mere
Great experience Ear clinician was professional, answered all our questions, was brilliant with my 4 year old and put him at ease instantly and explained every step to him so there were no surprises... Se mere
Made an appointment on the phone with a real person for a consultation or treatment on the same day. Dealt with by a pleasant, polite young woman. A knowledgeable, friendly and charming Hamed then per... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Ear Wax Solution, we offer mobile ear wax removal service in local surrey area including London - Croydon, Thornton Heath, Mitcham, Tooting, Purley, Redhill, Caterham, Horley, Crawley Don’t settle for blocked hearing, itchy ears and terrible headaches. Pain Free Ear wax removal has never been easier.
Kontaktoplysninger
Surrey Injury Clinic, Caledonian House, Reigate Road, RH6 0AP, Hookwood, Storbritannien
- 01293365124
- info@earwaxsolution.co.uk
- earwaxsolution.co.uk
4,9
Fremragende
291 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Terrible customer service
The guy that came to the house was professional and lovely. Unfortunately my left ear remained blocked. I telephoned after a few weeks to report this and they said I would get a call back to arrange another home visit. I did not. I waited 4 weeks. I called again and they apologised and rearranged my appointment. All good. Now I’m told that they won’t do it. I have to go to them. But it should have been in 2 weeks. My advice is to avoid this place. Customer care is dreadful. Different stories from different people. And it is not cheap so a high level of customer service should be guaranteed.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Ear Wax Solution
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your frustration, and we appreciate the opportunity to clarify the situation.
Our clinician is pleased to hear that you found the home visit professional and reassuring. In relation to the follow-up, our policy (clearly stated on our website) explains that free follow-up reviews must be arranged within 2 weeks of the initial appointment and are carried out in clinic.
According to our records, your first contact with the clinic regarding the ongoing blockage was after the 2-week follow-up period had passed. That said, we still offered to honour a free follow-up appointment in clinic as a goodwill gesture, despite it being outside our stated timeframe. Unfortunately, this option was declined.
We’re sorry if there was any confusion during phone conversations and we acknowledge that this may have felt inconsistent — that is certainly not the experience we aim to provide. We take customer care very seriously and will use your feedback to improve internal communication.
If you do change your mind, we remain happy to arrange a free follow-up clinic appointment at your nearest clinic, subject to availability. Please feel free to contact us directly and we’ll be glad to help.
Besvarelse fra Ear Wax Solution
Thank you for your feedback.
The £65 charge is for the professional ear wax removal service itself, not for the length of time spent in the appointment. The cost covers the clinician’s training and qualifications, specialist equipment, clinical governance, insurance, and the safe assessment and treatment of your ears.
Ear wax removal can vary greatly from person to person — in some cases it may take only a few minutes, while in others it can take up to 30 minutes or more, depending on the amount, hardness, and position of the wax. The same level of care, expertise, and clinical responsibility is required regardless of how quickly the procedure is completed.
We always aim to provide safe, effective treatment rather than prolonging appointments unnecessarily.
We appreciate your feedback and are happy to answer any questions about our pricing or services directly.
Brilliant service for the second time!
So efficient and very caring, my child was completely put at ease whilst her ears were cleaned. Our second visit and worth every penny. Thank you
2. december 2025
Besvarelse fra Ear Wax Solution
Thank you so much for your kind review ⭐
We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.
Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.
Reassuring visit
Reassuring visit. Was told nothing to worry about and the guy who I see was spot on Removed a blockage in my ear and was talked through the procedure from the start. Was lovely to hear again. Totally recommend this place . Painless and lovely staff.
28. november 2025
Besvarelse fra Ear Wax Solution
Thank you so much for your kind review ⭐
We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.
Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.
I gave my experience 5 stars because I…
I gave my experience 5 stars because I rang the company one afternoon and Javid came to clear my ears the same day in the evening. I couldn't hear much before the rinse and had perfect hearing when he finished. That is what I call service. Thank you..
2. december 2025
Besvarelse fra Ear Wax Solution
Thank you so much for your kind review ⭐
We’re really pleased to hear you had a positive experience with Ear Wax Solution. Our team is committed to providing safe, professional microsuction ear wax removal with a friendly and reassuring approach, whether in clinic or during home visits.
Your feedback means a lot to us and helps others looking for reliable ear wax removal services feel confident choosing our clinic. If you ever need advice, follow-up care, or future ear health support, we’re always happy to help.
Thank you again for taking the time to share your experience — we look forward to welcoming you back if you need us in the future.
Besvarelse fra Ear Wax Solution
Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.
We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.
If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.
Besvarelse fra Ear Wax Solution
Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.
We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.
If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.
Great Service.
Great service - Hearing restored. No fuss just a professional treatment in a pleasant environment.
28. november 2025
Besvarelse fra Ear Wax Solution
Thank you for your kind review and for choosing Ear Wax Solution. We’re really pleased you had a great experience with our clinician and service.
We specialise in microsuction ear wax removal and professional ear care, offering both clinic appointments and home visits. Our aim is always to provide a safe, comfortable treatment with clear aftercare advice and excellent customer service.
If you ever need us again — whether for ear wax removal, a blocked ear, or a routine ear check — we’ll be happy to help. Thanks again for your recommendation.
Dealt with Syed
Dealt with Syed, he was super pleasant and very good with my mother and gave clear instructions. Would highly recommend.
24. november 2025
ALL WENT WELL QUICK AND EASY TO GET…
ALL WENT WELL QUICK AND EASY TO GET APPOINTMENT AT SHORT NOTICE ,WILL USE AGAIN
5. november 2025
Great result.
Prompt service. No waiting. Procedure carried out with great success. Very pleased.
6. november 2025
Quick and efficient service
Quick and efficient . Would definitely use this company again in the future.
27. oktober 2025
Professional Service
Really quick, professional service. Javid is a really pleasant guy. Booking process was also simple.
8. november 2025
Effective, comfortable, quick in Gravesend
Javid was reassuring, quick and professional at Singlewell Pharmacy in Gravesend.
The experience of vacuum versus water for ear cleaning was so much better in terms of comfort - and it was effective. Thank you.
8. november 2025
Great experience…quick and easy and…
Great experience…quick and easy and worth the money to get my hearing back…thank you 😊
30. oktober 2025
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