Small issue with my Duresta Coco sofa, just a phone call and all sorted out, sent a first class technician, Steve was just the right man for the job very professional came got on with the job and it’s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Se mere
Virksomheden har svaret
We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fanta... Se mere
Virksomheden har svaret
Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Kontaktoplysninger
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Storbritannien
- customer.service@duresta.co.uk
- duresta.com
4,5
Fremragende
522 anmeldelser
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Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The quality of the furniture is…
The quality of the furniture is exceptional, we are very pleased with our purchase. The only negative was that when we registered the items it would only let us register the sofa and not the matching chair and foot stool. Thankyou.
1. april 2025
Besvarelse fra Duresta
Dear Tony
Thank you for taking the time to provide a lovely 5*
At Duresta we work hard to provide top quality and we are delighted to know you are happy with your new Duresta.
Please be assured with any Duresta purchased from us the details will be on the system for the warranty.
Kindest Regards
Duresta
Fabulous sofas, so comfortable
Bought 2 Southsea sofas and we are delighted with them. They are so comfortable and are of such good quality. Exceptional craftsmanship and worth every penny
18. marts 2025
Besvarelse fra Duresta
Dear Jan
It is lovely to hear how happy you are with your Southsea.
We will ensure your review is passed on to the rest of the team.
Thank you,
Duresta
Besvarelse fra Duresta
Dear Jane
Thank you so much for taking the time to provide such great feedback. We will ensure this is shared.
Thank You
Duresta
We love our new Duresta Waldorf
We love our new Duresta Waldorf, delivered on time and supplied by Old Creamery Furniture in Yeovil.
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Duresta
Dear Luke
Thank you for taking the time to provide such great feedback. We will ensure this is shared.
Thank You
Duresta
New Chair day
I absolutley love my new Grafton Winged Chair from Duresta top class as usual
28. februar 2025
Besvarelse fra Duresta
Dear Sarah
It is lovely to hear how happy you are with your Grafton Chair and we really appreciate the time you have taken to provide us with the feedback.
At Duresta, we strive to provide top-quality products and we hope your chair brings you many years of long-lasting comfort.
Thank you,
Duresta
Recently bought a Duresta Amelia
Recently bought a Duresta Amelia. Very dissapointed with the comfort.Backside sitting cushions keep slipping and moving and the back cushions are very uncomfortable, constantly sagging and need to either be switched around or puffed up. We had many sofas over the year and this very expensive sofa is overpriced and not up to a standard of any kind of comfort or design that allows you to settle into a relaxing position without having to make adjustments to the sitting and back cushions. It appears this design is old and not very ergonomic to today's standards.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Duresta
Dear Customer.
Thank you for taking the time to leave a review. We are very sorry to hear about the issues you have encountered with your Duresta. We have sent you an email separately, requesting more information so that we can look into this further for you.
Many thanks
Duresta
Bespoke fabrics expertly fitted on…
Bespoke fabrics expertly fitted on amazing duresta sofa and chairs. Fantastic job.
28. februar 2025
Besvarelse fra Duresta
Dear Mr Reid
Thank you for taking the time to provide a lovely 5*
At Duresta we work hard to provide top quality and we are delighted to know you are happy with your new Duresta.
We hope your new sofas provide may years of comfort.
Kindest Regards
Duresta
Very happy customers
From ordering our 2 duresta sofas to delivery the experience was very easy and straightforward we were kept informed on progress of our sofas and we are absolutely thrilled with them the quality and the look of them is outstanding.
20. februar 2025
Besvarelse fra Duresta
Dear Paula
Thank you for taking the time to give such a lovely 5* review.
At Duresta we work hard to provide top quality and we are delighted to read your feedback.
We will ensure your review is shared across the business.
Kindest Regards
Duresta
Lovely furniture delivered early
Lovely furniture delivered early, so great service. Thankyou
20. januar 2025
Besvarelse fra Duresta
Dear Dianne
Thank you for taking the time to provide such an amazing 5* review. We will ensure your review is shared across the business and we hope you enjoy your new Duresta for many years to come.
Kindest Regards
Duresta
Great looking suite
Great looking suite. Quality of materials seems excellent along with build quality. Comfortable and seems to be of good enough quality to keep its shape and durability.Time will tell if it retains its looks and comfort but so far I can only say 5 stars.
17. december 2024
Besvarelse fra Duresta
Dear Paul
Thank you for taking the time to provide such a lovely 5* review. We will ensure your review is shared across the business.
Kindest Regards
Duresta
Besvarelse fra Duresta
Dear Erica
Thank you so much for taking the time to provide such great feedback. We will ensure this is shared within the business.
Thank You
Duresta
The after sales I cannot fault.
The after sales I cannot fault.
We delt with a young man called Jack Harris who helped with our concern. He was so helpful and sorted our problem. Thank you so much.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Duresta
Dear Customer
Thank you so much for taking the time to provide such great feedback. We will ensure this is shared within the business.
Thank You
Duresta
Feathers everywhere
Bought two lovely Duresta sofas with feather filled back and seat cushions. I have just been doing the weekly vacuuming and as usual there are lots of feathers on the floor. We noticed the problem soon after they were delivered. We contacted the furniture store who told us to contact the furniture ombudsman. They took on our case, but as we had no written evidence that we had complained to the furniture store, they told us there was nothing they could do. So now we have feathers leaking from both sofas every day. We are both 71 and thought that these would be the best and last sofas we would buy. They are now looking extremely floppy and we have given up plumping them as we are then showered with feathers. SO DISAPPOINTED.
Very helpful response from Duresta. We now have four new back cushions for our sofas. The lining seems to be a stronger fabric and so far we are only finding feathers on the scatter cushions. Such a relief!
29. august 2023
Uopfordret anmeldelse
Besvarelse fra Duresta
Dear Ruth,
Thank you for taking the time to leave us a review.
I am terribly sorry to hear of the experience you are having.
Whilst it is a natural characteristic of feather interiors, that they may "leak" some feathers during normal use and especially dressing of the cushions, it does sound as though what you are experiencing is excessive.
We are keen to help, and want you to be satisfied with your furniture.
If you are happy to do so, please send an email to customer.service@duresta.co.uk with the following information and we will be happy to assist and see what we can do.
Please provide us with your contact number, retailer of purchase and any order details you hold for this purchase.
Kind Regards
Duresta
Good quality British made suite.
Good quality British made sofa and chairs. Great selection of fabrics. Very comfortable and supportive. Looks great. Made and delivered within the projected timescale.
22. august 2024
Besvarelse fra Duresta
Dear David
Thank you for taking the time to give such a lovely 5* review.
At Duresta we work hard to provide top quality and we are delighted to read your feedback.
We will ensure your review is shared across the business.
Kindest Regards
Duresta
Delighted with the sofa repair work…
Had a problem with my new Duresta sofas, this was handled by Amy who kept in contact directly with me and via the Retailer. She was quick to respond with a positive solution and whilst we had to wait for the materials to come into stock to resolve it, the remedial work was carried out as promised to a very high standard and I am delighted with the end result. Special thanks to James, the upholsterer, for his professionalism, care and pride in his craft and to Amy for her excellent customer service skills in making sure this was resolved successfully for us. Thank you
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Duresta
Hi Kirsty,
Thank you for taking the time to write your review. It was lovely to read and nice to see how, even when issues occur, we have provided a quick and professional resolution.
We will make sure to share this will all involved.
Thank you
Duresta
Quality product
Quality product. Great service from local supplier, Smiths the rink. Harrogate. Came much more quickly than expected too. Assembled with care on-site.
22. juli 2024
Besvarelse fra Duresta
Hi Ian,
Thank you for taking the time to leave us a lovely review.
We will make sure this is fed back to all involved including Smiths the Rink.
Thank you
Duresta
Duresta comfort is outstanding
I knew as soon as sat on the Duresta Greenwich sofa in Donaldsons in Carlisle that it was The One!
So comfortable and luxurious unlike anything else I had tried. My standard was you shouldn’t need a cushion to be comfortable and with this one you don’t.
My Green Velvet sofas arrived in February 2024 earlier than the due date and they are perfect!
The service we received from Donaldsons was outstanding.
20. februar 2024
Uopfordret anmeldelse
Besvarelse fra Duresta
Dear Keith,
Thank you for taking the time to give such lovely feedback.
At Duresta we work hard to provide top quality and we are delighted to know you are happy with your new Duresta.
We hope your new sofas provide may years of comfort.
Kindest Regards
Duresta
Poor response from company actually no…
Poor response from company actually no response
26. april 2024
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