Duresta Anmeldelser 

Whilst the product is excellent the service is absolutely awful. Order placed on 10th May 2021 with up to 14 week wait. No problem. But Covid hit production in terms of personnel and materials and the rocky road to ultimate delivery (2nd March 2022) was littered with promises and as far as I can tell untruths. By that I mean, advised materials had arrived and manufacture could proceed with delivery now early November. But that was followed by at least 3 promised dates running right up to Christmas and more dates advised for 2022.
So here it is, looks great but British manufacturing is certainly damaged by this poor performance and customer liaison regardless of events. Truth should always be the given.

We ordered two Waldorf sofas at a cost IRO £6500 back in May 2021 with an expected delivery date 12 weeks after. Finally received them at the end of January 2022. As soon as they arrived we noticed that scatter cushions were incorrect as where the wooden feet. When the seat and back cushions were placed in position, they immediately looked like someone had been sleeping on them all night. No amount of plumping or pruning could improve their appearance. We immediately informed the retailer of our dissatisfaction [ Glasswells of Ipswich] who sent their furniture manager out to us to inspect the sofas. He completely agreed with us. Glasswells took the issue up with Duresta who eventually sent out an upholsterer to fit the feet and to inspect the sofas. He was unable to fit the feet as Duresta only sent enoigh feet for one sofa but agreed that the fillings of the seat and back cushions were insufficiently/incorrectly filled. After two weeks Glasswells [who have been excellent throughout] received the report which they were not happy with and have offered us an alternative product. These sub standard Duresta sofas have been a very expensive and regrettable shambles from start to finish and are being returned. Avoid Duresta at all costs

We have taken delivery of two lovely settees made by Duresta from John Lewis, that was four and a half weeks ago, when they were delivered, only one settee was packed with the legs, after speaking to John Lewis, who are faultless in this, we are STILL, no closer to receiving the legs, when people visit me and my wife have to sit on the floor, it's utterly embarrassing after spending nearly£4000 pounds on sofas and being unable to use one, the after sales is appalling, I even tried phoning Duresta myself to be told I have to go through John Lewis, I've been told I'll need to wait for delivery when they are despatched, my answer to this is if anyone from Duresta see's this review, as soon as you receive the legs, never mind sending them through Federal Express,get into a company vehicle and get them straight to me in Birmingham! Absolutely shocking service from Duresta 😡

Hi Hannah,
Our order no with John Lewis is 295034938
We ordered the settees in August 2021.

Quality of the sofa is excellent.
Have a slight creak from the arm of one sofa where it is fixed to the base. I will monitor to ensure it does not get worst. Overall however very content.
The delivery men from Furniture Village did an excellent job today (26/2/2022) in bringing the 2 sofas up 3 flights of stairs to our home.

As elegant and well-made as we had expected

Lovely sofas, so pleased with them

we recently took delivery of our new Duresta Belverde 2.5 seater sofa, finished fabric in Rhapsody Pewter, the sofa looks fantastic and as one would expect from Duresta finished to a high quality, and extremely comfortable, We have 2 x Duresta Waldorf sofas in our main lounge, purchased in 2017 finished in Mulsane Mink again finished to a high quality they are so comfortable, friends always comment about how good they look and their comfort, looking for a new sofa for a family room, it was a no brainer to again purchase another Duresta sofa, once again Duresta have come up with a beautiful sofa great finish, great to lounge on, so pleased we bought another Duresta sofa----
we purchased the sofa from 'The Old Creamery Furniture Company' in Yeovil, who were fantastic, very helpful and informative through out (we live in Rickmansworth Herts, some100+ miles from Yeovil but would purchase from them again)

I wouldn't recommend your company if you had the last settee available! I'm getting quite used to sitting on the floor after 10months of waiting when I was told 10 weeks and still no sign. Please don't use excuses like covid has affected your production and your delievery times. You can build a house in 26weeks and there are delays on materials too. Why should your customers suffer due to your incompetence of duresta not getting there act together. An update would. Be nice... Or has covid effected your customer service too?

We have had our two 3 seater Duresta sofas for about 8 years. We have always been very pleased with them and they still look good.
However, the cushions were starting to flatten so, unable to speak to anyone from Duresta, I contacted several companies for advice and was told by one that Duresta use Quallofil, which I purchased.
After just a year, the cushions look awful, worse than the original cushions,and not at all comfortable.
I would be very pleased if anyone - particularly Duresta - could advise which replacement pads to buy, as we are not ready to replace the sofas just yet.

An update to my February review!
After posting my review about the poor customer service received, Hannah did contact me and suggested if I get in touch with details of our sofas, she would endeavour to help. I did so and Hannah replied telling us the fabric we have is no longer available but they would send through a range of similar fabrics and if we choose one, they would make us 2 new seat cushion cases. We have done this and the new covers arrived last week, for which I am very grateful. I do understand that fabrics don't remain in stock forever and very pleased that Hannah has made the effort to help, unlike the person I originally spoke to. Thank you Hannah!

I have rarely spoken to any customer services representative who was so disinterested in my problem and unwilling to help in any way. We bought 2 of their large sofas only a few years ago and generally have been pleased with them. However, 3 days ago we experienced a mishap where a log in our open fire spat an ember onto the seat cushion of 1 sofa, sadly burning a hole approximately 6mm dia in the fabric before we could get to it.
I'm obviously not blaming Duresta for this but I honestly thought a well respected company who are known for making good quality and expensive furniture would be more interested in helping their customers. I called yesterday and spoke to a quite rude woman who was completely disinterested in my problem or in offering any useful advice. The only thing she kept repeating was the fabric is discontinued. I asked if she could please let me know the name of a supplier and all I got from her was the reply "we buy our fabric from a lot of places including from abroad".
Ok, I said, so is it possible you could please tell me where this particular fabric was sourced so I can try getting in touch with them?
No, she replied, I can't, try the store. At first I thought she meant Duresta's own stores but I finally realised she meant the store where I bought the sofas, which she told me in a slow and clearly very irritated manner, as though I was stupid. She then hung up on me!
Today, I visited our local branch of Furniture Village and explained the problem, for which they were sympathetic but told me they couldn't help as they have recently ended their association with Duresta. On further enquiry, it transpired they have ended it for precisely the same reason I discovered yesterday of very unhelpful and obstructive staff at Duresta.
They suggested another store local to me whom they knew also stocked Duresta furniture and it might be worth trying them to see if they could help. I then visited this other store, only to be told they too have just ended their association with Duresta, for precisely the same reason as Furniture Village. When I told the sales girl about my experience with the Duresta customer services yesterday, she said she wasn't at all surprised as that is what they have come to expect and hence why they would no longer stock Duresta furniture!
This is a quite appalling state of affairs for any company to treat their previously loyal customers so badly and, frankly, if they continue down this path, the company deserves to fail.
Given the way I have been so readily dismissed by Duresta, I will certainly never again buy any of their products.

Hi Hannah
Your explanation is totally inadequate. There is no excuse for such poor customer service. If your order books are full you should have the courtesy to explain this to your customers! Also, there is no excuse for poor business planning and "contingencies". Based on our experience, we could never buy from your company again and would never recommend anyone to buy from you either!!!

It is the second time we have bought Duresta. The quality and workmanship is very good. Also Duresta have a big selection to choose from.

Beautiful furniture and so well made. The only gripe is that a set of legs were missing from the packaging when it was delivered, we are having to wait for those.
Otherwise the best we've ever owned.

Love the sofa and chair - noticed some loose threads that hadn't been removed- no detrimental issue but would expect perfection for the price you pay and expected workmanship

FUrther to previous review.. broken structure in less than 2 years.

Still no response or follow up from Furniture Village despite chasing.

Dreadful company - they don't stand by their products their stockist Hafren Furnishings is to be avoided at all costs - we bought replacement cushions to revitalise a tired suite which cost a lot of money they were so bad in use we gave the suite to charity!

FINAL UPDATE - Duresta have finally confirmed in writing that they take no responsibility for advice given to customers by their suppliers - so use them at your peril. NOTE - I recently ordered some accessories for our new PARKER KNOLL suite and they arrived well before the promised time and actually do the job! - a totally different customer experience

They were not even interested enough in their reputation to make a "good will" gesture to badly served retired customers on fixed incomes - AVOID

Parker Knoll and their network are far FAR BETTER and they care.

Avoid Qualofill fillings as well

Worst customer experience of lockdown even worse than my previous "winners" Currys.

Beautiful furniture but took to long waited just over 9 months for it to be delivered

Appalling company not what you would expect for a high end brand. We ordered 2 Sofas in May 21. Having waited so long we asked if we could change the fabric trying to speak to anybody was a nightmare. We were told the material had been cut and sewn ready for assembly if we wanted to change we would incur an additional £1900 cost this was Nov 21. We agreed to change 1 sofa and asked for the stitched cushions ect to be sent with our order. (Frankly we didn't believe them) hey presto after chasing for answers they agreed there would be no additional cost and that this wouldn’t delay our order as we were so far down the line. Delivery should have been before Christmas. It’s now Jan 12th 2022 and have been informed today that delivery is due Mid April 2022, which isn’t guaranteed. Time is of the essence Duresta has a duty of care and should have advised at time of ordering the extended lead times. We are now looking to cancel our order under section 28 consumer rights act 2015.

This is our first experience purchasing Duresta sofas. Fantastic, professional and friendly service from all the Team, including Clive, Caroliine and Dalya. Very impressed with the showroom at Hopewells in Nottingham, with very knowledgeable staff with a incredibly positive attitude. We await our new sofas with excitement. Thank you and I would highly recommend.

The service from Duresta is absolutely awful. Conflicting and wrong information is given everytime we speak to someone. We ordered a sofa back in June, we were told it would be with us in October. They called in October and said the sofa would be delivered that week, obviously no sofa was delivered in fact they said it hadn’t even been made! They then told us we would receive the first week of January, guess what it’s still not arrived. We received a phone call saying it would be delivered today, obviously another lie from Duresta. When the stockist called and asked why the delivery hadn’t been made they said the sofa isn’t even made it. The service is appalling and shocking to say the least. Il be making a massive complaint about this and ensuring my review is posted elsewhere to make others aware of such a shambolic service!!