Habitual eye serum has been Amazing for me.I am 76 and apart for awful bags under my eyes my skin is not TOO bad.After spending quite a lot of money on expensive eye products and using Habitual for 1... Se mere
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I found this small business by doing some comprehensive research to find the best Vitamin C serum for my face. I'm so glad I did! The service is exceptional. The team is always on hand to answer qu... Se mere
Virksomheden har svaret
I started to use Duogen some years ago when it was called Habitual Skin and I was very happy with the product, so I set up a 'subscribe and save'. Later on I tried to find a place on their website to... Se mere
I’ve been using the AHA BHA toner for years, just reordered plus another two products for my teenage daughter as she is suffering from breakouts and has wiped me out of the toner! It is the ONLY thing... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At DuoGen, we redefine skincare through the powerful partnership of science and self-care. Our mission is to deliver high-efficacy, timeless solutions that transcend trends. We prioritize what truly matters: potent active formulations that provide visible results, with no unnecessary additives. We believe in transparency, education, and making active ingredient skincare accessible. With DuoGen, you’re not just investing in products—you’re embracing a future of uncompromising results, free from fillers, fragrances, and fluff.
Kontaktoplysninger
Storbritannien
- hello@duogenskin.co.uk
- duogenskin.co.uk
4,2
God
110 anmeldelser
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Besvarelse fra DuoGen
Hello Trishia,
Thank you for taking the time to share your positive experience with our products. We are delighted to hear that they have been effective and gentle on your skin, clearing your face in just two weeks. This is exactly the kind of result we strive for. If you have any further insights or need assistance as you continue to use our products, please don't hesitate to reach out at hello@habitualskin.co.uk.
Habitual Skin Team
Best skin product ever
I have tried most skin products from the stupidly expensive to bargain basement. Habitual skin is by far the best. I use the hyaluronic acid, vit c and retinol serums. Outstanding results on ageing skin. Easy to order and delivery is prompt.
27. december 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Elizabeth,
Thank you for your feedback. We're glad you are enjoying the products and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Absolutely brilliant skincare product…
Absolutely brilliant skincare product I’ve only been using this for 2 weeks and the results are amazing bought the vitamin C,hyaluronic acid and retinol serum. Delivery was very quick.
27. december 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Abi,
Thank you for your feedback. We're glad you are enjoying the products and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Products for the older age bracket
I'm in the older age bracket. I found it easy to order the products. Good delivery time scale The daily moisturiser is the second product I have had. It's a light cream but still feels as though it is doing a good job. Would definitely recommend trying.
11. december 2023
Besvarelse fra DuoGen
Hello Denise,
Thank you for your feedback. We're glad you are enjoying the products and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Besvarelse fra DuoGen
Hello Gerard,
It's wonderful to hear that you're pleased with our product and the service you received! Your satisfaction means a lot to us. If you ever have more thoughts to share or need assistance, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Excellent customer service and I love…
Excellent customer service and I love the explanations of what to use when for best results. Many thanks!!
23. november 2023
Besvarelse fra DuoGen
Hello Karen,
It's wonderful to hear that you're pleased with the service you received! Your satisfaction means a lot to us. If you ever have more thoughts to share or need assistance, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Made my skin softer but not the results…
Made my skin softer but not the results I expected.
23. oktober 2023
Besvarelse fra DuoGen
Hello Angela,
Thank you for sharing your experience with us. We're pleased to hear that our products have made your skin softer, though we understand it may not have fully met your expectations. We value your feedback as it helps us to improve. If you're open to discussing this further, we'd love to hear more about your experience and see how we can better meet your needs. Please feel free to reach out to us at hello@habitualskin.co.uk.
Habitual Skin Team
Fast delivery
Fast delivery. Can’t give an opinion on the product as I have only been using for a week.
25. september 2023
Besvarelse fra DuoGen
Hello Sandra,
Thank you for your feedback. We're thrilled to hear you're impressed with the fast delivery! It's understandable that you need more time to evaluate the product. We're here for any questions or support you might need during this period. Feel free to reach out at hello@habitualskin.co.uk as you continue your journey with our product.
Habitual Skin Team
Besvarelse fra DuoGen
Hello Briony,
We appreciate your initial impressions and are delighted to hear that our products feel great so far. It's always exciting in the early days, and we're keen to hear how your experience evolves. Should you wish to share more feedback or have any questions as you continue to use our products, please don't hesitate to contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Easy to use website & the product…
Easy to use website & the product arrived quickly. I bought the retinol which is nice on the skin. I have only been using it for 2 weeks so cant comment on any results.
20. august 2023
Besvarelse fra DuoGen
Hello Linda,
Thank you for your feedback. We're delighted to know that you found our website easy to navigate and are pleased with the quick arrival of your product. It's great to hear that our Retinol Serum is feeling nice on your skin. We understand that it's still early to see significant results, and we're eager to hear about your progress as you continue using it. If you have any questions or need guidance at any point, please feel free to reach out to us at hello@habitualskin.co.uk.
Habitual Skin Team
Exceptional products and customer service!!!
Simply the bestest purest products I’ve ever used! The customer service is also exceptional with this brand.
The items are pricey but they work amazingly so well worth it!!! Very happy with their products and wouldn’t shop anywhere else! Love the amazing bundle offers - it makes a difference.
4. september 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello,
Thank you for your feedback. We're glad you are enjoying the products and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Very easy to shop with you and always…
Very easy to shop with you and always delivered within a day or two
21. august 2023
Besvarelse fra DuoGen
Hello Honor,
Thank you for your feedback. We're thrilled to hear that you found shopping with us to be easy. Ensuring a smooth and efficient process for our customers is a top priority for us. If you ever have any questions or need assistance, or if you want to share more about your experience, please don't hesitate to reach out at hello@habitualskin.co.uk.
Habitual Skin Team
Amazing customer care
Delivery time was fine, my product got stollen when delivered, but they imedietely sent a replacement and it arrived in the span of 48 hours
20. august 2023
Besvarelse fra DuoGen
Hello Damyan,
Thank you for sharing your experience with us. We're sorry to hear about the initial issue with the delivery, but are relieved to know that the replacement reached you swiftly. If there's anything more we can do for you, or if you'd like to discuss your experience further, please feel free to contact us at hello@habitualskin.co.uk.
Habitual Skin Team
The Vitamin C serum is awesome
The Vitamin C serum is awesome. My skin has not tolerated vitamin C products well in the past but it loves this product. As a result my skin is dewy and blemish free. The hyaluronic acid serum is really high quality and plumps my skin beautifully. Great products, would highly recommend. Liesa
19. august 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Liesa,
Thank you for your feedback. We're glad you are enjoying the products and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Retinol serum has made no difference
Habitual retinol serum.
Has made no difference to my skin if anything it’s made my pores more noticeable. Will not buy again.
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello,
Thank you for your feedback. We are sorry to hear about your experience, we understand that not all our products work for everyone.
We are pleased to inform you that we provide a 90-day money-back guarantee on all our products. If you wish to initiate a return for a refund on your order, we would be delighted to assist you with the process. Kindly get in touch with us via email at hello@habitualskin.co.uk. We apologise again for your experience, your feedback is valuable to us.
Sincerely,
Habitual Skin Team
Lack of contact
Hi,
I have tried to contact you on several occasions via email over the past fortnight and not had a response.
Please can someone get in touch as I have shared my feedback on the peptide eye cream.
I would be happy to revise my rating once someone gets in touch and assists in resolving my issue.
Please can you resend the email from July 20th as this is not in my inbox nor junk/spam folders
24. juli 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hi Saqib,
Sorry for the inconvenience caused. Can you please check your spam folder? A lot of these reviews we are getting about lack of contact is due to emails being the customer's spam folder.
To help locate our emails, we have in our system replies to all your emails. Our KPI for customer service is to reply within 24 hours - below is an email log of all the replies we have sent to your emails over the last few days. Can you please reach out to us on our Facebook page direct message as our attempts to contact are not working - we are replying the email you provided.
First email reply: 16th May @ 8.44AM (Us amending your order as per your request - removing 1 Hyaluronic Acid Seurm from your order)
Second email from us: 17th May @ 7.30am (we sent an email update about your order with tracking links)
Third email from us: 24th May @ 10.30am (we recieved your request about Peptide Eye Cream advice and sent advice on how to use the product and provided details on our 90 day money back guarantee in case you wanted to return it)
Fourth Email from us 17th June @ 9.42am (We followed up, with refund details if you wanted to refund it)
The last email we sent you, we didnt get a reply which was on Thursday 20th July @ 8.55AM.
In response to your updated review and to address the email communication issue, could you kindly provide us with an alternative email address? You can reach out to us at hello@habitualskin.co.uk or feel free to contact us through Facebook Messenger or Instagram Messenger. We truly value your feedback and hope to resolve this matter promptly.
Missing products …
Just like the review below I ordered the bundle and only received the vitamin c cream serum I have emailed with no reply..so i have tried again today. Hopfully it will just be a delay with the products. I am going away so need all 3 products ASAP. If there is a delay with them been able to get the product they should contact the customer to advise this is the case.
I have now been contacted by Habitual and they had contacted me via email straight away but it went into my junk and i was looking for spam so I missed them.
They have sorted it now and are sending me the items I did not receive and they have also given me 10% discount for the inconvenience. Happy now🙂
15. juli 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Jackie,
We would like to extend our sincerest apologies for any inconvenience caused by our previous email communications not reaching you. Please rest assured that we have responded to each of your emails, and we kindly suggest checking your spam folder, as they may have been filtered there.
Regarding the delay in shipping your order, we deeply regret any inconvenience this may have caused you. We are pleased to inform you that the technical difficulty we encountered has now been resolved. As a result, we can assure you that your order will be shipped out no later than Friday.
Thank you for your understanding and patience.
Habitual Skin Team
Essentials Kit missing item
I ordered the Essentials Kit with hyaluronic acid, vitamin c and retinol. It arrived three days ago and didn't include the retinol. I've messaged on the website once and sent two emails with no reply. I bought this kit to take overseas with me next week. But looks like I will need to purchase another set from a different company. They have replied and informed me that the retinol is being delivered. They have since also given me a 10% discount and been kind in their apology. So I will update this review and star rating when it is received.
When I got home from my holiday the retinol had been delivered and an extra gift. Habitual went above and beyond to rectify the initial issue and I really appreciate this service.
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Lise,
We apologise for any inconvenience caused by the delay and assure you that we are making every effort to expedite the shipping process.
Thank you for your understanding and patience.
Habitual Skin Team
I have been using their products for…
I have been using their products for over a year, and find vit c excellent much better than some costing over £100, I also use the serum, and eye peptide which I keep in fridge, people always comment on how good my skin looks, I have used many high end brands, and this I find better and definitely offer much better value for money and I am 62yrs, and they have bundles which work out cheaper than buy separately 🤩
30. juni 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello,
Thank you for your feedback. We're glad you are enjoying the product and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Hi no delivery
Hi, I ordered over 3 weeks ago and still have n9t received my order. Very unhappy as have spent a lot of m9ney and am now desperate 😪
10. april 2023
Uopfordret anmeldelse
Besvarelse fra DuoGen
Hello Clare,
Thank you for reaching out to us regarding your order. We apologise for the delay in receiving your package and understand your frustration. We have thoroughly investigated the matter and have been in contact with Royal Mail to determine the whereabouts of your order.
Based on our discussions with Royal Mail, we regret to inform you that your order has been confirmed as lost. We understand that this is disappointing news, especially considering the time and money you have invested in this purchase. We sincerely apologise for any inconvenience this has caused you.
We will now initiate the necessary procedures to rectify this situation and ensure you receive the desired resolution. Our customer service team will be in touch with you shortly to discuss the available options.
Once again, we deeply apologise for the inconvenience caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Thank you,
Habitual Skin Team
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