Dukwin makes the the absolute best watch winders on the market. They are incredibly high quality. They are solid, well made, and really nice looking. Their customer service is great as well. Their... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I first received my watch safe I had some difficulty programming the winder motors. I emailed support and we figured out that I had a bad motor or circuit board. They sent me out both at no charg... Se mere
I did a lot of research before selecting a winder and case and am glad I went with Dukwin. I got the YG22B, 3 winders and 4 display plus jewelry drawer, fingerprint lock. It has so many settings that... Se mere
Product looks great and functions correctly after some repairs. I purchased the 9 watch case and the entire top row was not working. After a couple of emails with customer service, they asked me t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Quality Interior | Elegant Exterior | Best Service Dukwin offers the high quality winders and best service for you in US and Europe. Visit our New Version fingerprint lock winder and get FREE shipping for all orders.
Kontaktoplysninger
Church Firld, S2 1SP, Sheffield, Storbritannien
- +1 3523281912
- sales@dukwinwatchwinders.com
- dukwin.com
4,2
God
293 anmeldelser
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Har besvaret 52 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unreliable company
The watch winder display case is nice looking and the motors are silent but it arrived with the front panel partly dislodged. When I emailed and asked to return the item they refused, instead insisting I fix it myself by unscrewing the panel entirely and replacing it. I was able to do this, but it still sits slightly loose and they have refused three times to allow me to send it back to them. More importantly, the winder rotates at seven rotations per minute. Their rotational programs are timed, and doing the math, your watch will get around 2000 turns per day, which is WAY more than most winders, and could possibly damage your watch. I'll use the display case and jewelry box since I seem to be stuck with it, but won't be using the winder feature. This is the reason I avoid Chinese companies.
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra dukwin.com
Dear Steve,
Thank you for taking the time to provide your feedback. We sincerely apologize for the issue you encountered with the product.
First and foremost, we regret that the product experienced detachment during transit due to unforeseen circumstances. At that time, we suggested keeping the product while we worked to resolve the issue. However, please rest assured that if any issues with the product occur within 30 days of receipt, we will gladly offer a return or replacement.
Regarding your concern about rotating the device approximately 2000 times daily, this frequency is higher than most winders. The potential for damage to your watch depends on several factors:
Watch Design: Some watches, especially high-quality mechanical ones, are designed to withstand vibrations and impacts. If your watch is robustly designed, it may not be affected.
Vibration and Impact: Frequent rotation and vibration could impact the watch's mechanism and structure. While 2000 rotations may seem excessive, the extent of potential damage depends on the vibration's amplitude and frequency relative to the watch's tolerance.
Winder’s Operation: If the winder operates smoothly without excessive vibrations or shocks, it will have less impact on your watch.
Watch Durability: Durability varies by brand and model. If you have concerns, please refer to your watch's user manual or contact the manufacturer to understand its tolerance for vibrations and impacts.
We have sent multiple emails to resolve this issue but have not received a response. Your situation is still in line with our return and exchange policy, PLEASE feel free to contact us.
As a committed and honest seller, we promise to uphold our responsibility to every customer. Please be assured that we will strive to improve and serve you better.
Best regards,
DUKWIN TEAM
Good Quality…
The watch winder is of very good quality, I received the German operating instructions as a PDF upon request. All in all a great product and great service.
17. april 2024
Even though the product didn’t work out…
Even though the product didn’t work out for me, the company was great to do business with and made everything right.
17. april 2024
Its great
Its great! Well worth the money. Looks beautiful as well and a great way to show off my timepieces!
27. marts 2024
Can't rate an item I have not received…
Can't rate an item I have not received due to the delivery service not delivering the package and being uncontactable.
31. marts 2024
Dukwin watch winder
My experience with Dukwin watch winder was great because watch winder is in good condition if was designed well with good functionality and looks great too! Dukwin is also great because if has a very quiet motor! Dukwin company as also been very kind to reach out too me to see if I'm happy with the product!
Thanks Zane!
23. marts 2024
Purchased the top watch winder for 8+6…
Purchased the top watch winder for 8+6 with storage, had a few issues with postage but they were very helpful and resolved with superb customer service
28. marts 2024
WOW! Exceeded Expectations!
WOW! Exceeded my expectations! I was a bit hesitant thinking that maybe all the positive reviews were fake. No product could be this good and half the price of the competition. Well, I can honestly say this is amazing! A bit bigger than expected, but that's not a bad thing. Can't hear the motors and now my watches are running all the time so I don't have to set them each time I wear them. Thank you for creating such and amazing AND affordable product!!
25. marts 2024
First time owning a watch winder
First time owning a watch winder. I'm happy with my order. This was awesome, no more resetting my watches. The build of the watch winder feel premium quality.
28. februar 2024
Ordered a spare key for watch winder…
Ordered a spare key for watch winder and I received two of them with an unexpected leather cover for each. It exceeded my expectations! Thank you so much!
26. februar 2024
The product they delivered works great
The product they delivered works great. And the construction is beautiful. Their customer service was very courteous and quick to respond. Shortly after we placed our order I wanted a different unit and they made the change very easy for me.
29. februar 2024
Very impressed with the quality and…
Very impressed with the quality and service
The first one that was shipped had been damaged during transit after being notified by the carrier. I emailed Dukwin customer service and they were had a very quick response and shipped me a replacement as soon as they were notified by the carrier. Very pleased with their customer service. The quality of the winder is incredible. I purchased the 8 watch winder. It very quiet and smooth
25. februar 2024
I have small wrists
I have small wrists. So watches with small bracelets don’t fit. So that was disappointing. But support reached out to me and helped me fix the issue by modifying the clip.
20. februar 2024
Gift was a success!
Gift was a success! Good quality. Great response by the team with my inquiry emails. Will likely buy another in the future.
8. februar 2024
Uopfordret anmeldelse
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