dukwin.com Anmeldelser 

My original purchase arrived damaged and exchanging it was easy and hassle free. I really appreciated the communication and quick response to inquirires.

Absolutely stunning product, I ordered the 9 watch winder an I'm more than impressed, customer service were brilliant when I had an issue and responded quickly, shipping was very fast an packaging was really good.

I was thinking much more for the price. It Looks good….. however the quality inside the drawer could’ve been much better.

Great quality winder, excellent features, lighting feature is beautiful

Absolutely zero documentation came with; had to go online to understand what all of the settings were for.

**Update, they were very quick to respond to my review & now I have a manual**

I received a dukwin watch winder for Christmas 2025. Within 1 day the fingerprint and door latch stopped working. Both my wife and I reached out multiple time to exchange and were given the runaround. Offered to swap out the fingerprint mechanism ourselves. Leaving one to wonder. If you know that mechanism is faulty, how many do you just swap and resale? Nonetheless, weeks later I’m still waiting on a new winder and a solution. Looks great, horrible service.

My first one arrived broken, clearly the box was destroyed, it was a shipping issue with UPS. Dukwin was very helpful, they got me a replacement and my husband is very happy.

Responsiveness was brisk to an issue with an order offering options as to how it could be dealt with. Ultimately they made sure to guarantee satisfaction with the situation. The unit is even better looking than in the pictures.

I’m received the watchbox damaged but the seller was more than accommodating sending a replacement knowing it was a Christmas gift and wanting to make sure the recipient received a quality product.

It is a great product,
right price for a good product, at the right time, and working exactly as expected.

Great service. Professional and quick to help!

Dukwin was very helpful in finding a solution for my husband's watch storage. The watch bracelet band was a little too small for their rotating holder, so they suggested a way to remove a small part of the support, allowing the watch to fit! Thank you for the great customer support.

I reached out with questions about return policy since my purchase is a gift and they were timely and very understanding. They asked for my order information and are allowing an extension to their return policy so it can be a Christmas surprise. Shipping was timely and it’s a gorgeous piece so I don’t see us needing to take them up on it though.

Bought two watch Winders and they were both very beautiful. Customer Service was quick in resolving issues I had. Highly recommend them if looking for a watch winder

Da sollte man vor der Bestellung wissen:
Die Adresse laut Web-Site:
Break Thru Trading UG
(haftungsbeschränkt)
Firmenanschrift:
Ernst-Heinkel-Ring 5-7, 85662 Hohenbrunn, Germany
Bitte unbedingt mal googlen. Unter dieser Hausnummer sind noch 95 weiter Unternehmen gelistet.

Die Telefonnummer: (+1 3523281912)
+1 = laut Google USA/Canada

Hinweis des Verkäufers bei Lieferung:
Bei Reklamationen das Gerät auf keinen Fall an die Absenderadresse zurücksenden, sondern erst Kontakt mit dem Verkäufer aufnehmen.
Aus eigener Erfahrung: schriftlicher Mailaustausch nur in englisch.
Bei meinem U-Beweger haben sich nach nach einiger Zeit mehrere Motoren in der Drehzahl deutlich verlangsamt. Teilweise nahe dem Stillstand. Obwohl im Gleichlauf eingestellt. Da die Verlangsamung ein schleichender Prozess und nicht sofort auffällig war, habe ich scheinbar zu lange mit der Reklamation gewartet. Die 12-monatige Garantie war um einige Tage überschritten. Diese zählt übrigens mit dem Versand des Gerätes. Also unabhängig vom Empfang. Man hat mir nach einigem Schriftwechsel die Zusendung (50 € Kosten für mich) von 6 Motoren zur Eigenmontage (Austausch) zugestanden. Anhand eines Youtube-Videos konnte ich mir schon im Vorfeld ein Bild über das "Innenleben" des Gerätes machen. Ich habe dankend abgesagt. Mein Fazit: Aussen hui, der Rest pfui....

Great customer service.