dryrobe Anmeldelser 599

I’ve always believed that paying for quality pays off, and DryRobe proves it. Not only is the product itself top-tier, but their customer service is truly exceptional. I had to reach out recently and was blown away by how quickly they responded. It wasn’t a generic template; it felt personalised and genuine. Nothing was too much trouble for them. Highly recommend!

Contacted Dryrobe to replace the tag off my partners Dryrobe he got for Christmas, after I accidently cut it off with the label! My request was dealt with in a swift, friendly manner and the replacement tag arrived in no time at all. Many companies I've dealt with more recently seem to struggle with simple requests, so I appreciated the 'no big deal' attitude and response. Great Customer Service, thank you!!!

The dry robe products are the best with great quality & comfort. I would definitely recomend dry robe products as being comfortable & made to last. Thank you

Killer !
Thanks a lot

Amazing customer service dealing with an issue trying to do an exchange, which I couldn't do with low stock on the size I wanted, so ended up getting a refund and re ordering which caused an issue with a free bag I'd received with the initial order. Ellie and the rest of the people I dealt with in Customer services dealt with the issue and with out questions came up a solution on the spot.

Won’t accept the warranty despite the website saying they back their products so much that they guarantee them for 3 years. Stating it was bought prior to this!! Even though it’s within 3 years and meets the criteria. It’s literally falling apart at the seems in multiple areas. Massive let down by a company whose product I loved. Now I’m left with a coat that’s in poor nick referring me to send it in and get £35 voucher to a £190 new one.

Toller Kundenservice! Sehr bemüht!

I have had my dryrobe a few months now, but only used it for swimming. With the weather currently very wet and windy I wore it for my walk on the beach and it was perfect. I was in 2 minds about the small hood, but in the wind it stayed perfectly on my head and I remained dry, warm and cosy for the whole walk. The velcro on the sleeve cuffs allows for them to be tightly closed to keep all wind & water out! I am extremely pleased with my excellent coat!

Super Qualität. Schnelle Lieferung und netter Support. Auch ein Umtausch, da mir die Arme bei M zu kurz waren, war problemlos und die Gutschrift kurz nach Eintreffen der Rücksendung bearbeitet 😁👍

I can say too much about how amazing this product is and also the company has been so helpful to me. we have three dry robes in the house and my puppy decided to pick mine to chew on the zip. The Dryrobe team have been amazing keeping contact and are replacing the zip for me for a very low cost which is exceptional. the zips are wind and rain proof so I didnt want to go messing with replacing it myself. thank you so muc. next Im waiting for our dog to become fully grown so he can also get a dry robe. Ellie in customer service has been so helpful.

I was skiing in -20C this Christmas and was determined to keep warm and not be wiped out by anyone, so I wore my Dry Robe, Th Abstract design. It was toasty warm and i swear I could have sold it 15 times each day. So i can use it for plunging and also for Canadian sub zero skiing. I am very very happy

Always so helpful and prompt. I had made a mistake over the weekend with a size, and Maisie was so calm about it and sorted it all out in no time at all. Deliveries are always really quick too! I wish more companies were as efficient, thank you 👏🏻

DRY ROBE ITEMS
CIAT
BOOTS
GLOVES
FLASK
COAT
I bought my coat ( gray camouflage with furry pink lining) about 18 months ago. Love it, it's so warm and can't feel any cold whatsoever. It really is the best coat I've ever bought as living on the coast and walking on the beach most days with my dog it's a godsend BUT... like most people l, or quite alot of reviews at least, the zipper is the problem. Right from the start I've been stepping into my coat as zipper doesn't undo. Should've sent it back but well I didn't but I do love the coat and it does do up but can't wholly unzip it. Dryrobe tells people to follow their link on the problem, such a waste of time as it shows how to do a zip up!!!!
BOOTS
I recently got these with my Christmas money. I'm a size 4 so bought a size 4, bit tight so I can only wear thin socks with them, however I tried without socks and still very toastie.

GLOVES
Chose a small as I'm a small! Again a bit tight but ok.
IN SUMMARY
Nice toastie items but
Coat = zipper
Boots = sizing issue
Gloves = sizing issue.

FLASK
Perhaps a bit expensive for a small flask but fits nicely in the dryrobe coat and also my drinks hole in my car.

But I still love them all.

My new Dryrobe is amazing, a very well made product. It's super warm and totally waterproof. I contacted Maisie in customer services as when taking the label off the zip the Dryrobe tag on the zip was caught and it got cut off by mistake. Maisie said no problem we shall send a new one straight out, which they did. Excellent customer service. Thank you.

I ordered the wrong size for my daughter for Christmas, only to find the correct size was not currently in stock. The young lady I spoke to before Christmas was very helpful in advising what size I should reorder and that they had a long return date so I could still gift it at Christmas. When I came to return the coat after Christmas, again customer services, Andrew, was extremely helpful in sending me the return QR code and advising me how to return the coat, the best size to reorder and when it would be back in stock. The best service I have had from any online retailer.

Excellent customer service from Claudia.

Received my Dryrobe, it’s one of the best coats I have ever had, it’s amazing, I read the reviews and purchased one, could not be more happier with my coat, I work in a primary school and I have dogs , so I needed a coat to keep me dry and warm, and I also have a blue card which I forgot to use for a discount, I got in to with customer service and they sent me a refund. 5 stars all day long.

Fantastic customer service couldn't of ask for any better, I called up to explain my order has been delayed and not delivered on expected day by the courier and they instantly gave me a refund for the delivery fee and then looked into why it was delayed and kept me updated with everything. Perfect example of how customer service should be 👍🏻

Do not use them
Ordered a Dry Robe for my mum for Christmas. It was the wrong size. So I sent it back for a new size. Had an email confirming the exchange. A long time passed so I sent an email to chase up…4 days later they say there has been an error and I will have to order it all again, but I STILL haven’t had a refund. And there is a complication because I got a free bag with my order and that has now been charged for and taken off the refund I am due to get (if it ever turne up). So I now have a bag that has cost me £30 and no dry robe. They NEVER answer the phone. Avoid Avoid Avoid

I got my dog a Dryrobe coat, first time she wore it she came out in lumps and her face all puffed up. Looks like she is allergic to it. Trip to the vet for steroid injection. I have washed the coat and will give it another wash before trying it again. I have emailed the company but not had a reply yet.

Update: washed the coat twice before trying it on my dog again. Luckily it seems to of worked, no more lumps.