Dribbleup Anmeldelser 

298
TrustScore 3.5 ud af 5

3,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active... Se mere

Bedømt til 1 ud af 5 stjerner

While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Se mere

Bedømt til 5 ud af 5 stjerner

My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Se mere

Virksomhedsoplysninger

  1. Sportsbutik
  2. Butik med fitnessudstyr

Skrevet af virksomheden

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

298 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 61 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(298)

37 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Be careful when you buy

Be careful when you buy. You’re signing up for a monthly subscription. I just noticed I was getting charged 16.99/month (June 2024) since Christmas. This was a gift, so imagine how pissed I was to learn that I wasted over $100 for something that was probably never used.

19. juni 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

I'm sorry there was a misunderstanding about your purchase. All-Access Membership is required with all purchases. Please email our Customer Service so we can review your account for further assistance.

Bedømt til 5 ud af 5 stjerner

Amazing Customer Service

I will start by saying the product (Dribble Up Baseball Glove) did not work for us. I knew pretty much right away my kids did not have the patience or discipline to go through with the tutorials/drills. The return process was so easy and I received a return label within minutes of placing my request. The company also refunded my subscription to the app right away. I am beyond impressed. Even though the product was not a good fit, this company has secured a customer for life due to the amazing customer service.

3. juni 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We understand that sometimes things don't work out as expected, and that's ok. We're happy to make returns quick and easy. Hopefully, you'll consider us again for baseball, basketball, or soccer training.

Bedømt til 1 ud af 5 stjerner

I got this soccer ball as a Christmas…

I got this soccer ball as a Christmas gift to my little brother. The have been changing me and I’ve trying to get a hold of them for the pass 6 months and I haven’t gotten a response.

19. maj 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hi there,

All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily and on-demand training within the Dribbleup App.

You can manage your membership online at account.dribbleup.com at any time. For additional support, you can reply to any email from us or email us directly at hello@dribbleup.com. We look forward to hearing from you.

Bedømt til 1 ud af 5 stjerner

Stay away from this company

All I did was purchase a junior basketball.... this company took my credit card and enrolled me in some membership club I know nothing about.... stay away from this company.... they are deceitful....

31. marts 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hi Bob,

Thank you for your purchase of the Dribbleup Smart Basketball. All purchases require a Dribbleup All-Access Membership which unlocks the daily live and on-demand trainings. We share this information on the website and in a separate confirmation email.

Please reach out to us directly at hello@dribbleup.com so we can further assist.

Bedømt til 1 ud af 5 stjerner

I got this soccer ball as a Christmas…

I got this soccer ball as a Christmas gift to my nephew. Yet I was charged a monthly fee when they activated it without my knowledge or consent. I will never trust or buy anything from this company again. 6 months charged without my knowledge. BE CAREFUL WHEN YOU BUY and check your account for a dribbleup $16.99 monthly fee.

27. april 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hi Erica, I'm sorry for any misunderstanding about your recent Smart Soccer Ball purchase. All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily live and on-demand training. We share this on the website and in your confirmation email.

Please reach out to us directly at hello@dribbleup.com for additional support.

Bedømt til 5 ud af 5 stjerner

Great customer service. Thank you Grace

I ordered the wrong size ball for my son. Customer service was so fast and no question asked. We got our shipment within couple days. My 10 year old son loves it. I’m loving it! Thank you Grace.

16. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We're happy to hear your son loves Dribbleup and you received the correct size ball quickly!

Bedømt til 1 ud af 5 stjerner

Don’t do business with them until you read reviews from bbb.org

On December 12, 2023 I purchased two items from Dribbleup as Christmas gifts for my grandchildren that I had shipped directly to them. Upon recently checking my credit card statement I saw a charge for $16.99 for a membership that I did not sign up for with dribbleup, and found that in January, and December as well that I was charged $16.99 for membership. No where in the purchasing process did I see anything that said I would automatically be enrolled in a monthly membership or I would never have purchased anything from this website. When I contacted them, they said they will credit me for the February charge but not the December & January charge as that was past 30 days.
After reading all 51 negative reviews on the Better Business Bureau’s website as well as 39 complaints filed it’s obvious that many people were misled by Dribbleup.

16. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hi Anita,

I'm sorry your Dribbleup experience has been less than great. We pride ourselves on supporting our customers and standing behind our products.

All Dribbleup purchases require the Dribbleup All-Access Membership, which provides access to daily live training and collection of on-demand training within the Dribbleup App. We communicate this on the website, during checkout, and in a separate confirmation email that includes additional information to manage your account.

I understand that you were unaware of the required membership. Our team has reached out to resolve this with you directly. Please reach back out if you have any questions. We're available through live chat and email everyday, 8am -11pm ET.

Bedømt til 4 ud af 5 stjerner

Great product

Great product. Bought this for my grandkids and they are both enjoying the drills and getting great workouts.

14. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We're so happy you're grandkids are enjoying Dribbleup. Thank you for the kind review. 😁

Bedømt til 5 ud af 5 stjerner

Best customer service ever!

I bought this for my son, but I realized we couldn’t do the membership right now so I returned it. They have the best most responsive customer service. No Hassle complete refund no questions asked quick and polite. What a pleasant surprise. I will be buying again!

12. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We pride ourselves in helpful, quick, and friendly customer service, even if things don't work out right now. Thanks for your great review.

Bedømt til 1 ud af 5 stjerner

Customer service sucks

Customer service sucks , you have to go through this computer or emails to figure things out

4. december 2023
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hey Rick,

I'm sorry that you're experiencing an issue receiving support. We replied to both of your emails but never received a response. Please let us know how we can help. We're available every day through live chat and email between 8 am and 11 pm ET.

Bedømt til 5 ud af 5 stjerner

Great customer service!

Our stand (that holds the device) broke after only a few uses. I emailed customer service and had a perfect new stand by the end of the week! Great customer care!

5. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hey Cynthia, sorry to hear you had an issue with your device stand but glad we were able to resolve it so quickly. Let us know if there's anything else we can help you with. We're available through email and live chat every day, 8a-11p ET.

Bedømt til 5 ud af 5 stjerner

I purchased dribble up for a gift

I purchased dribble up for a gift. Before I even received the product my daughter told me there was not enough space in her small home. So I requested a refund. They were understanding and quickly sent me return labels. The customer service I received has been great, as great as I thought of the product. I think this would be good for any child that aspires to grow in sports.

8. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We understand that sometimes things don't work out right now, regardless we want to ensure all our customers receive quick, helpful, and friendly support. We hope you think about Dribbleup again for your family in the future.

Bedømt til 5 ud af 5 stjerner

Great Customer Service!

Great customer service with good options to fit your needs. Bought this for my granddaughter for Christmas to help with her basketball skills. Fun for the kids!

9. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We're so happy your granddaughter is enjoying her Smart Basketball. Thanks for the great review, Marian! ⛹️

Bedømt til 5 ud af 5 stjerner

Great product

Great product, prompt response from customer service. Kids getting a good workout while having fun and sharpening their soccer skills. Our soccer ball had a defect and I was worried we may be out of luck, but we had an immediate replacement shipped out to us. A company that really stands by its product and its customers. Thank you DribbleUp!

7. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We pride ourselves in great customer service and stand behind our products. It's not often, but we're quick to make things right if there are any issues with your experience or Smart Gear. ⚽️

Bedømt til 5 ud af 5 stjerner

They have the best customer service I…

They have the best customer service I have ever seen. They do what they say, they will, very promptly. Companies today should take a look at what they do. Everyone would be happy.

25. december 2023
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hey Lisa, it's super important that your family has a great experience with Dribbleup from purchase to joining us in live training. Thanks for the great review!

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service! Never had any issues and very prompt with replying through email. Ordered the wrong size soccer ball and wanted to exchange it was so simple and no hassle. My nephew loves his basketball and just waiting for the soccer ball for my niece.

6. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

We're happy your family is enjoying Dribbleup! We know sometimes mistakes happen and work hard to quickly correct any issues.

Bedømt til 5 ud af 5 stjerner

Great product, Easy return

I purchased this for my son and thought it would be great for him. Unfortunately he didn’t agree. 🤣 Nonetheless, I think this is an awesome idea. Customer Service was amazing in assisting me in returning it. I highly recommend this product!!!

1. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Hey Constance, we understand that sometimes things don't work out as expected. We always strive to provide fast, helpful, and friendly service. Thanks for your great review. 😁

Bedømt til 5 ud af 5 stjerner

Thank you for all of your help

Thank you for all of your help! Your response to emails asking for help is amazing! Good help and support is hard to find these days but you all have made it look EASY!

4. februar 2024
Uopfordret anmeldelse
Dribbleup-logo

Besvarelse fra Dribbleup

Thanks for the acknowledgment Bonnie! 😀 We work hard to provide fast, helpful, and friendly support. Feel free to reach out any time you have questions, we're available daily through live chat and email 8a-11p ET.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere