I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Se mere
Virksomheden har svaret
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Virksomheden har svaret
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
Virksomheden har svaret
Virksomhedsoplysninger
Om DRAINAGE SUPERSTORE
Skrevet af virksomheden
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Kontaktoplysninger
Burrington Way, PL5 3LX, Plymouth, Storbritannien
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
God
6 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered the wrong type of decking…
Delivered the wrong type of decking boards. I ordered grooved and reeded and a local company delivered grooved and smooth. Therefore don't match with existing decking boards.
8. maj 2026
Besvarelse fra DRAINAGE SUPERSTORE
Good Evening Barry,
Thank you for taking the time to leave a review.
I am so sorry you received the wrong decking boards.
I can see you have contacted our customer service team who will get this resolved for you as soon as we receive the photos of the items received.
Kind Regards
Samantha
Just what I was looking for
Easy to use website, good price, just what I was looking for. Delivery a bit hit and miss but kept well informed. Very friendly driver passed over goods at front door
12. maj 2026
Your customer service was useless they…
Your customer service was useless they failed to return my emails and phone calls. Your sale s team were just as bad. I will never use you again. One star is too many.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good Evening Phillip,
Thank you for taking the time to review us.
I do sincerely apologise for the lack of communication with regards to your order.
Your comments have been passed over to the relevant teams to review and ensure we provide better communication moving forward.
Kind Regards
Samantha
Got what i ordered in good time fast…
Got what i ordered in good time fast delivery, excelent service.
4. maj 2026
Delay with no update
Ordered drainage materials from "Drainage superstore" late on 4th May (order DS-0343695) and by 9th May there was still no delivery.
This has delayed an active construction project and caused unnecessary disruption. I also paid £40 shipping, so I expected far better communication and fulfilment times.
The products themselves may well be fine, but reliability and delivery performance are just as important when people are depending on materials arriving for scheduled works.
Currently very disappointed and now seeking a partial refund/goodwill gesture due to the inconvenience caused.
Far from Super. Would not recommend.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good Evening Alex,
Thank you for taking the time to leave us a review.
I am so sorry about the lack of communication with regards to you receiving your order. It is very unusual that you have not had any delivery updates or email confirmations at all from us. I will make sure this is looked in to.
I can see your order was delivered on the 5th working day. I appreciate the lead time states 2 - 3 days for these items however all lead times are estimated as stated on our website and this can be due to reasons that are sometimes out of our control unfortunately.
I can see your order was received ok and that our customer service department have been in contact with you to discuss this matter.
Kind Regards
Samantha
Everything you need.
Really easy to find what was needed, easy check out, fast delivery. Good work.
29. april 2026
The online ordering process was easy…
The online ordering process was easy and the items were delivered on time with confirmations and updates provided.
I would definitely order again from the company.
6. maj 2026
Great execution of my order.
29. april 2026
Good quality doors and fast delivery…
Good quality doors and fast delivery they look great thanks
28. april 2026
Delivered as promised and appears to be…
Delivered as promised and appears to be a quality product
4. maj 2026
Took a while for the whole order to be…
Took a while for the whole order to be completed. But there's a real person at the end of the phone. They sorted the issue and text me with the resolution. Result! This mattered to me so will use again.
Delivery was spot on.
15. april 2026
Super efficient service
Ordered items only available online- despatched within 24hrs via a reliable courier at a sensible cost. Quality items well packaged.
29. april 2026
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