I traveled from OR Tambo (Johannesburg, South Africa) to Heathrow and used my Dragonpass for the first time. I was pleasantly surprised at how quick and easy I was able to register on the app and my e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So you are making a connection at North terminal Gatwick and have a 4 hour layover but none of the lounges will let you in until 3 hours before your flight leaves. Bizarrely once you are in the lounge... Se mere
I used my Dragonpass to access the Travel Club Lounge at KLIA 2. The staff explained the process very well and was very professional. He even gave me a slip of paper with the Wifi Address and Passwo... Se mere
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Kontaktoplysninger
Storbritannien
- dragonpass.com
3,9
God
295 anmeldelser
Har besvaret 58 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service and products offering
On my last trip I’ve redeemed 15GBP voucher for food and I’ve used the Lounge access pass and they worked perfectly well.
Thank you Dragonpass for great service and experience.
7. marts 2026
Uopfordret anmeldelse
Fast and Easy
Easy access to airport lounges via app QR code and passport. So far visited Hanoi and DaNang Airport lounges. The service staffs are friendly. Food and beverage choices are wide. Very impressed with auto massage chairs at Danang lounge. So happy for the privileged access. Thank you Dragon pass.
5. marts 2026
Uopfordret anmeldelse
Nice lounge at PLZ airport
Nice lounge at PLZ airport. Bit small and crowded but overall great.
1. marts 2026
Uopfordret anmeldelse
Unprompted default currency change cost me money
The app somehow changed my default currency from GBP to USD and due to time pressure and the belief that the resulting cost would be identical, I went along with it.
Unfortunately it meant that I wss charged £25.99 instead of £24 for airport lounge sccess in the UK so not happy
1. marts 2026
Uopfordret anmeldelse
Fabulous
Fabulous. Smooth travelling start with visiting your great lounges and fab food. People at the front desk are well trained no problems and very friendly. First world service. Thanks for that
28. februar 2026
Uopfordret anmeldelse
I’m so glad there is a Landside usage…
I’m so glad there is a Landside usage for us. Usually is airside. That day I had to wait for my airtickets so while waiting at NRT airport, I managed to had my dinner. Lo n Behold, it was a great eel fish with rice dinner.
So glad Dragon Pass think of giving their passengers Landside resting too.Thank you Dragonpass🎉🎉❤️
23. februar 2026
Uopfordret anmeldelse
A good selection of food and beverages
A good selection of food and beverages, lounge was ok, though a little cramped and the seats meant for 4 was really good enough for only 2. Otherwise it was a good rest area while waiting for flight.
23. februar 2026
Uopfordret anmeldelse
Disappointed renewal
I've used Dragon pass for several years and I like using it and to be able to access airport lounges in most airports I travel through. I've always gone for the unlimited pass, but this time it is not available which is annoying as in the short time since I renewed it, I've already used 4 of my visits of the 8. Plus I lost 2 purchased visits I had on my old card as I wasn't able to use them before the last card expired. Overall this time I'm quite disappointed and will look at other lounge options when I run out of visits.
29. januar 2026
Uopfordret anmeldelse
The service lounge is clean and staff…
The service lounge is clean and staff are attentive. Food quality and selection adequate at Brunei and SAT lounge.
24. februar 2026
Uopfordret anmeldelse
Service suspended without excuse email or notice
Service confirmed but no one contact me or even no excuse email about service suspended those days (Lunar New Year). I bought service for 3 and can not get refund
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Dear Kat,
Thank you for sharing your feedback.
We sincerely apologise for the inconvenience caused by the interruption of service during the Lunar New Year period and for the lack of communication you experienced.
To ensure we can look into this matter thoroughly and provide you with the appropriate assistance, we have requested your details via Trustpilot. Once we receive your information, we will contact you directly to review your case in detail, clarify what happened, and explore all possible next steps and solutions, including how we may best support you moving forward.
We appreciate your cooperation and look forward to resolving this promptly.
Kind regards,
Dragonpass Customer Experience Team
No longer worth the membership.
What used to be a brilliant service is now terrible. As soon as they release the dates for any airport we’re using I jump straight on (well I used too) now you can’t get anything whatsoever using their pre booking service, however if you go to the airport direct and pay you can get the lounge access. Having the DragonPass is no longer a benefit, plus when you email to ask if they can help you just get fobbed off with no assistance whatsoever.
Just a quick edit, following their reply to request my details to contact me and discuss my issues, 3 weeks later DragonPass still haven’t been in touch whatsoever. Their reply’s are clearly just to look like they’re dealing with customer issues and complaints when in reality, they’re not.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Dear Jason,
Thank you for taking the time to share your feedback with us.
I’m very sorry for the inconvenience you’ve experienced and understand how frustrating it is to no longer feel the benefit of your membership. This is certainly not the standard of service we aim to deliver.
The difficulties you’ve faced with pre‑booking lounge access, especially when walk‑in access is still available, are understandably disappointing. I also apologise if previous communication left you feeling unsupported, your concerns should have been addressed more effectively.
To help move this forward, we would need to have some additional information from you. We have requested your contact details via Trustpilot so that we can reach out to you directly. This will allow us to review your situation thoroughly and explore the next steps, including how we can assist further and work towards a suitable solution.
Our aim is to improve your experience and restore confidence in our services.
Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Kind regards,
Dragonpass Customer Experience Team
Awful Food Hygiene
I am really disappointed with the facilities at Dakar ( Thies Blaise Diagne) as a Dragonpass member I have just paid £24.00 for my wife only to be able to have a can of coke. none of the food was covered and there were numerous flies walking on the food. There were no snacks in sealed packets. there was also no hand wash or facilities to dry your hands in the washrooms. I have a photo of facilities, I would also add the staff were gathered chatting amongst themselves ignoring customers Please respond as food hygiene is extreme important. I am a long time member and expect a refund not a credit voucher.
DragonPass said I am not entitled to a refund as I had entered the lounge... if I could have seen the food hygenie i definately wouldnt have entered
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Hello Neil,
Thank you for taking the time to share your experience. I am truly sorry to read about what happened.
Please accept our sincere apologies for the disappointment and concern this situation has caused you. That is simply not the standard we expect for our members.
To ensure we can address your concerns thoroughly and accurately, we have requested some additional information from you. Once we receive these details, a member of our team will contact you directly to provide further assistance and discuss the matter with you in more detail.
Thank you again for bringing this to our attention.
We sincerely appreciate your patience and understanding as we continue to look into this matter.
Best regards,
Dragonpass Customer Experience Team
Très bien ce longe de l'aéroport Bâle…
Très bien ce longe de l'aéroport Bâle Mulhouse je recommande
13. februar 2026
Uopfordret anmeldelse
It was very easy getting access to the…
It was very easy getting access to the lounge using the dragon pass app, the lounge however didn't have much snacks and what they had was not of a good quality.
12. februar 2026
Uopfordret anmeldelse
Complete scam
Complete scam. I can’t access any lounge despite being fully paid up and having the app. Everytime I try to and access a lounge it involves between 20-30 mins on the phone to the Dragonpass help desk to eventually get me in. They also changed their contract terms halfway through our agreement making it more expensive to take guests in, which in my book is a breach of contract and unforgivable. Will not renew.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Hello Lucio,
Thank you for bringing this matter to our attention.
We are concerned to hear about the difficulties you have encountered when attempting to access lounges, as well as the extended time spent contacting our help desk for support. This is not the standard of service we aim to deliver.
To ensure we can address all your concerns accurately and comprehensively, we have requested additional details from you to be able to reach out to you directly. Once this information is received, a member of the team will contact you to provide further assistance.
Thank you again for raising this. We appreciate your patience while we look into the matter.
Best regards,
Dragonpass Customer Experience Team
The staff at Bidvest OR Tambo are rude…
The staff at Bidvest OR Tambo are rude and have no customer service what so ever 😡
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Hello Judaline,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience at the Bidvest Lounge at O.R. Tambo International Airport, and we sincerely apologise that the service you received did not meet the standards we expect from our Partners.
To help us look into this matter in more detail, we have requested additional information from you via Trustpilot. Once received, a member of our team will reach out to you directly.
We appreciate you taking the time to inform us, and we remain committed to ensuring a consistently professional and courteous experience across our network.
Kind regards,
Dragonpass Customer Experience Team
Very nice Lounge and Service.
8. februar 2026
Uopfordret anmeldelse
Super ,no problém.
4. februar 2026
Uopfordret anmeldelse
Dette er Trustpilot
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