Dragonpass Anmeldelser 295

Support sorted me out, but it took a while, I just wish they'd sort out the chat!!

I thought dragon pass was great, until things go wrong - no ability to sort, I can't seem to renew my membership / purchase, automated chat bots and no humans, a very frustrating experience within the apps / website / support.

Traveling this march 2026 can’t use the card in naia T3,A lounge & marhaba lounge!
As well as in Naha Okinawa intl airport,even both airport have a dragon pass sign!
Only use once at Hong Kong intl airport!really disappointed !

They had an information desk at Honk Kong near Gate 1. They directed me to the lounge , I checked in & in 5 minutes all done.

This is the third time visiting the lounge. Notice that the lounge was quite dirty, especially the chair. Chef also have attitude towards customer. When order food, they don't even want to look at u.
Need to improve,

It was a great experience to spend time in lounge before our flight. Great and thank you

What a first great experience at Bidvest lounge OR , everything is well organised and up to standard. Thank you Capitec Bank. I deserve this wonderful experience because of its amazing benefits. Cheers to Dragon pass👌. Keep it up💪

First time using DragonPass. Pre-booked Lounge No 1 - turned out it was for the wrong terminal (same name, same airport). Reception said I had to pay an additional £20 exchange fee but I would get a refund. I emailed customer service who said read the T&Cs and they won’t refund me.

Terrible experience. More hassle than it’s worth. Won’t be using again.

Quick and easy entry with DragonPass. I used the Concourse D flagship location. The lounge is spacious, the Wi-Fi is reliable, and the food was much better than expected for a contract lounge. Clean showers and a good selection of beverages made my layover much more enjoyable. Definitely one of the better Miracle locations in the airport

Service and to an extent the food.

Using Dragonpass at Bristol airport is a nightmare. You can only use 1 lounge which was not value for money. Food disgraceful.

Easy access no lines fast serves

Very kind greetings and service. Everything quick and clear.

DRAGONPASS MAKES FLYING AN EXPERIENCE. HAVE USED IT LOCALLY AND INTERNATIONALLY. ALWAYS START MY JOURNEY RELAXED. THE EASY ACESS TO THE LOUNGES WHICH HAVE ALL BEEN AWESOME MAKES IT SO WORTHWHILE. . THE FACT THATYOU CAN TAKE GUESTS IN WITH YOU IS REALLY CONVENIENT. WOULD HIGHLY RECOMMEND

I have to say the lounge passed was dragon pass was so easy to use and made a great start to the holiday would recommend using dragon pass

The access to the airport lounge was smooth and quick. The lounge has one of the best laksa, the food and beverage selection is good and extensive too. Ambience was good with nice seating arrangements for eating, resting or working while waiting to board.

This is my first time using Dragonpass. I love the seating area is comfortable. The foods was so so that why I only give it 4 stars. But over all I think the experience is great cause it dose make my waiting time a lot faster.

I want to share a brief but well-deserved positive review for DragonPass regarding their handling of a recent issue I encountered.

A couple of months ago, during my travel to Sydney before Christmas, I faced some frustrating technical difficulties gaining access to the lounge at Manila Airport, and the person at the desk was very rude. While the initial problem was a significant inconvenience, the way the company took responsibility was truly impressive.

In particular, Ms. Stacey McAuley from the head office stepped in and handled my complaint with the utmost professionalism. She was incredibly efficient, resolving the matter brilliantly and ensuring that the issue was rectified and further investigated. It is rare to see such high-quality customer service where a company takes full ownership of a mistake and fixes it so effectively.

I highly recommend them for their accountability, excellent corporate support, and honesty.

We were at Nanning China lounge at noon. There is no hot food!! Only cup instant noodles and packet biscutts & bottle water / drinks. No hot coffee!! No service personnel on duty to serve. Disappointing.

Simplicity at its best! Downloading the app was as easy as 1,2,3 and using it at OR Tambo International Airport in Johannesburg, South Africa made travel life more pleasurable. The app is easy to use and the FAQs within the app are helpful.

First time using DragonPass. Been using Priority pass for many years.

Great experience. seamless.