Dragonpass Anmeldelser 295

Why some lounges require passport to be checked while some don't? Why some lounges restrict usage to 2 hours while some don't?

Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge.

Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customers.

Great way to start the Easter break.

As a DragonPass user, I would like to express my satisfaction with my recent experience. My card number is: 8838 XXXX XX85 4888.

On April 4, 2026, I visited the IGA Lounge at Istanbul Airport (Domestic Terminal), and the experience was excellent. The time between presenting my QR code on my phone to the concierge staff and entering the lounge was approximately one minute, which clearly reflects the efficiency and smoothness of the process.

The overall atmosphere of the lounge, the quality of service, and the facilities provided exceeded my expectations. This was my second experience using DragonPass, and during my first experience, I also contacted the customer support hotline and received prompt and effective assistance.

On this occasion, I would like to sincerely thank the DragonPass team for their fast, professional, and user-oriented service.

Bisher immer überall rein gekommen und nur gute Erfahrungen. Keine Probleme.

Great attention to detail, top tier service.

I had a wonderful experience at the Bangkok Suvarnabhumi Intl, International Concourse D.

The lounge itself was clean and well-maintained. Food and beverage options were well-stocked, and staff members were proactive in replenishing items.

Overall, the service exceeded my expectations and made my travel experience much more enjoyable. I would definitely look forward to visiting this lounge again.

The staff are very helpful and friendly , lounge is clean and relaxing

Upon departure in HK.. I tried the plaza lounge.. the aircon seems down in one section. Basic selection… staff was unable to tell me if I m allowed a guest or does the guest needs to pay… he was not sure. The lounge was very crowded and the cleaner staffs were very efficient with their job….clearing table for walkin guests

We had a very good experience at the Skala Lounge in Cyprus using DragonPass. The access was smooth, the food and beverages were good and the lounge wasn't busy. The staff were pleasent and efficient with making sure that the food was available and the tables cleared up so that patrons could find some space to chill.

I had a great time. They were friendly and the service was good.

Non existent customer service. Contacted so called “customer service” to be told “we can’t help”. What is the point of having them? Either systems or training or attitude are extremely poor. Avoid this organisation if you can.

The variety of airport lounges throughout the destinations I have visited, I’m spoilt for choice. Crowded, choose another options and would not go wrong. Even having a good massage to relieve stress from flights too. It’s A Great Pass!

The experience at Plaza Premium Lounge Gate 35 Hong Kong wasn't that good. It's packed with too many people and most sofas seats were all occupied. We had no choice but to squeeze into the long canteen lookalike tables instead.

Had a superb experience using DragonPass at Plaza Premium Lounge in Singapore Changi Airport. ✨

From the moment I entered the lounge, everything was seamless—easy access, comfortable seating, and a very relaxing atmosphere. The food selection was impressive, with a good variety of hot meals, snacks, and beverages that made the wait enjoyable.

What stood out the most was the level of comfort and convenience. It’s definitely a great way to unwind before a flight, especially after a long day of travel or meetings. The staff were also accommodating and ensured that everything was well-maintained.

Overall, DragonPass made the airport experience much more premium and stress-free. Highly recommended for anyone traveling through Singapore!

UPDATE MAY 7: Dragonpass responded to this in April and asked for more info which I provided. I still have not heard back! I paid in advance to reserve a space in an airport lounge in Cancun. Once I got there, they weren't able to locate my reservation on their end, even though I provided them the confirmation email, so I had to use an additional lounge pass just to get in. There is no phone number I can locate to call dragonpass and I tried reaching out via the app but no response in a month and a half!

It is such a treat for me as a pensioner with very little money, as I was gifted a few passes, that have made my longer stopovers a relaxing, quiet and enjoyable experience. The ease of access, the warm welcome and the hospitality are all very much appreciated.

If you live in Manchester and travel out of Manchester airport regularly then don’t bother with DragonPass it’s a complete waste of time you can neither pre-book a slot ( even up to 6 months ahead ) and neither can you just pitch up with your card.

Complete and utter waste of money !

We had a great stay at Bidvest Premium Lounge. The access through Dragon Pass was easy and smooth.

Thank you!

The entry to the bidvest lounge at o r tambo johannesburg was seamless.
Excellent service