I traveled from OR Tambo (Johannesburg, South Africa) to Heathrow and used my Dragonpass for the first time. I was pleasantly surprised at how quick and easy I was able to register on the app and my e... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So you are making a connection at North terminal Gatwick and have a 4 hour layover but none of the lounges will let you in until 3 hours before your flight leaves. Bizarrely once you are in the lounge... Se mere
I used my Dragonpass to access the Travel Club Lounge at KLIA 2. The staff explained the process very well and was very professional. He even gave me a slip of paper with the Wifi Address and Passwo... Se mere
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Kontaktoplysninger
Storbritannien
- dragonpass.com
3,9
God
295 anmeldelser
Har besvaret 58 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Variable from location to location
Variable from location to location! As a frequent traveler I frequently cannot get in in Changi and HKG, but Penang is always ok.
Tends to be more and more crowded over the last 2 years!
12. april 2026
Uopfordret anmeldelse
ease of access to Bidvest Sky Lounge
I accessed the bidvest Sky Lounge at OR Tambo International with ease, Food was fresh I didnt have enought time but had a wonderful cappuncinno and took away a muffin I will sure use the lounge access again
14. april 2026
Uopfordret anmeldelse
Super easy to use
Super easy to use. Invited a guest and their access was slick and their experience was exceptional too.
14. april 2026
Uopfordret anmeldelse
Most of my dissapointment is due to my…
Most of my dissapointment is due to my question at the reception if the entry is for two persons. Answer was yes and now I see that two entries were used on my membership.
13. marts 2026
Uopfordret anmeldelse
Usage of Aspire Lounge in Zurich
Checked in to the Aspire Lounge on transit in Zurich. Was not really encouraged to enter the lounge in main building as they said it’s crowded. Finally went to the one nearer our boarding gate. Entry was limited to 3 hrs even though our transit was longer. Food variety was acceptable and staff polite. In all, it was a good experience for us. Wished that Dragonpass do not limit usage to twice a yr as I travel often.
10. april 2026
Uopfordret anmeldelse
Selections of lounges
Selections of lounges, seamless redemption process.
28. marts 2026
Uopfordret anmeldelse
Offers wide selection of lounges at…
Offers wide selection of lounges at different airports worldwide.
However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a specific time or explore other lounge.
12. april 2026
Uopfordret anmeldelse
Bad food standard and operation hours
The food was lousy and definitely not lounge standard.The Marhaba Zürich lounge close at 2000hr. My flight was 2300hr. The operation hours of the lounge is unsuitable for travel. The staff are polite and helpful.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Dear Tony,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about the inconvenience you experienced during your visit to the lounge, and we fully understand how disappointing this must have been, especially when expectations for a lounge experience were not met.
We regret that the operating hours of the Marhaba Lounge in Zürich were unsuitable for your travel schedule, particularly with a 23:00 departure and the lounge closing at 20:00. We appreciate you highlighting this, as we recognise how important lounge availability and comfort are for travellers with late flights.
That said, we’re pleased to hear that the lounge staff were polite and helpful, and we will be sure to pass this feedback on to the relevant team.
To better understand your experience in more detail and to review this matter thoroughly, we’ve requested additional information from you via Trustpilot. Once received, we’d like to reach out to you directly to discuss the issue further and explore this in more depth.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve the experience we offer.
Warm regards,
Dragonpass Customer Experience Team
Never had any issue with Dragon pass
Never had any issue with Dragon pass. Has a decent coverage, including lounges in smaller townships like Da Nang.
12. april 2026
Uopfordret anmeldelse
Certain lounges are excellent while others are lacking...
We had a wonderful experience at the Madinah Airport lounge, everything was excellent.
However, we were very disappointed with the Dubai terminal 3 Marhaba lounge. The lady at reception first told my wife and I we cannot enter as we were both wheelchair assisted. Thereafter, which she allowed us in when we mentioned that we could assist ourselves but used wheelchairs, for walking distance due to spinal problems. Then she never requested our wheelchairs to pick us up to go to the next gate. We had to repeatedly ask for it. Whereas all the other assisted passengers were given without requests. They also didn't have any toilet facilities for males within the lounge area, one had to go back to the main terminal, a flight downstairs, to go to the toilet.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Dear Farouk,
Thank you for taking the time to share your detailed feedback with us.
We are truly sorry to hear about the inconvenience and disappointment you experienced, particularly at Marhaba Lounge (Terminal 3) of Dubai International Airport. We fully understand how upsetting this must have been, especially given your specific mobility requirements, and we sincerely apologise for the distress caused.
We are glad to hear that your experience at the Lounge in Madinah Airport was excellent, and we appreciate you highlighting this. However, it is concerning to learn about the difficulties you and your wife encountered in Dubai.
In particular, we regret that you were initially denied entry due to wheelchair assistance, that further clarification was required despite your ability to assist yourselves, and that wheelchair support to the gate was not proactively arranged. This is especially troubling given that assistance appeared to be provided to other passengers without repeated requests. Additionally, we understand how inconvenient and uncomfortable it must have been to be directed outside the lounge and downstairs to access male toilet facilities.
Please rest assured that this experience does not reflect the standards we aim to provide, especially regarding accessibility, dignity, and equal treatment for all guests.
To ensure we fully understand the situation and can address this matter thoroughly, we have requested additional details from you via Trustpilot. Once received, we would like to reach out to you directly to discuss your experience in more depth and ensure it is reviewed appropriately with the relevant teams.
Thank you again for bringing this to our attention. We truly value your feedback, as it helps us identify areas for improvement and work towards preventing similar situations in the future.
Kind regards,
Dragonpass Customer Experience Team
Visited the Mahaba lounge
Visited the Mahaba lounge. Entry was a breeze with Dragonpass. No fuss. Pleasant set up, generous food and beverage selections.
9. april 2026
Uopfordret anmeldelse
A nice way to start our trip
A nice way to start our trip! No1 Lounges in Gatwick was such a nice treat. Great setting, great food and the app made it easy to see what’s available and where, and for us all to walk-in. The team at the reception was very kind.
12. marts 2026
Uopfordret anmeldelse
Poor experience on many occasions.
Not available at many airports. Usually queues to enter most lounges. Lounge quality ar the lower end compared to other lounges not available with Dragon pass. Food range and quality usually poor. Lounges often unclean. Overall not good value even for frequent traveller.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Dragonpass
Dear Jimmy,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience and disappointment caused by this experience and fully understand how frustrating this situation must have been.
The points raised regarding overall lounge quality, cleanliness, and the perceived lack of value for frequent travellers are noted. Feedback of this nature is essential in helping us identify areas where expectations have not been met and where improvements or clarifications are required.
To ensure we can fully understand the situation and review this matter in more depth, we have requested additional details from you via Trustpilot. Once received, our team will reach out to you directly to discuss the issue further.
We truly regret any inconvenience caused and appreciate your patience and cooperation while this is being looked into.
Kind regards,
Dragonpass Customer Experience Team
Enjoying and relaxing at the lounge…
Enjoying and relaxing at the lounge before my flights. Not only having a small meal, a coffee or juice but also quiet and clean area.
8. april 2026
Uopfordret anmeldelse
cannot use n seaparate dine option
cannot use n seaparate dine option, strange
8. april 2026
Uopfordret anmeldelse
lounge was small and food choices were…
lounge was small and food choices were not that many. lounge not that cool as well
24. marts 2026
Uopfordret anmeldelse
Redeem process is easy
Redeem process is easy, need to check with lounge what's facilities they have before we go with lounge.
5. april 2026
Uopfordret anmeldelse
We had a fantastic experience..the…
We had a fantastic experience..the showers and toilets were well maintained.
The staff need to be given a 5star.
All were obliging and helpful..
That added to the experience ..
5. april 2026
Uopfordret anmeldelse
nice foods and generous food selections assorted drinks / open bar
yes its easy and convenient and easy access; to Airportspremium Lounges- by scanning only the membership QR code.
3. april 2026
Uopfordret anmeldelse
Superb
Had a wonderful, relaxed wait in the airport lounge yesterday and so far thrilled with Dragonpass.
5. april 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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