DLG Auto Services Anmeldelser 

Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the staff have been so pleasant, helpful and reassuring. The car looks like new. Thank you all.

Excellent, professional service with polite, friendly and empathetic, caring staff.
Karen you seem like a really altruistic, and all round excellent human, thank you.
Took my car to them for bodywork and a new windscreen after a stone from a wagon damaged both.
Took my car in on Thursday, it was ready by Friday.
It doesn't get any better than that.
Was very sceptical of a good service after a rather bad experience at Acctivate in Sunderland, a different motor repair shop.
It transpired I had no need to be.
Acctivate you could learn a lot from these people.
The experience was second to none from start to finish. Would I recommend dlg, you bet your life I would if I need repairs again, I know where I'm going.
I would like to mention a thank you to the chap who inspected my car as being a wheelchair dependant user nothing was to much trouble, even down to lifting my chair in and out of the boot for me.
Thank you it meant a lot seeing the person and not the disability.
Having dealt with many dealerships over the years this outfit really is first rate.
Excellent, very professional and superb workmanship.
Thanks again

⚠️ Avoid DLG Auto Services: Substandard, Surface-Level Repairs Cost Me £1,400+
I am writing this review to strongly advise other motorists—especially those referred by Churchill Insurance—to avoid DLG Auto Services.
My 2018 Mercedes-Benz GLC was sent to DLG Auto Services for repairs through a claim with my insurer, Churchill. While DLG successfully completed the cosmetic, surface-level work to make the car look acceptable on the outside, their actual technical competence and attention to detail were severely lacking. They completely ignored critical internal damage.
Unaddressed Structural and Mechanical Failures:
* The Radiator & Condenser Neglected: DLG paid absolutely no attention to the radiator and condenser assembly, despite these being directly in the impact zone of the front-end damage.
* Broken Bumper Connections Left Unrepaired: All of the internal plastic bumper brackets, clips, and connection points were completely ignored. Instead of replacing these structural supports, they simply mounted the outer panels over broken internal parts.
Because of this lazy, cosmetic-only repair job, I have recently had to spend over £1,400 out of my own pocket to fix the cooling components and secure the bumper assembly correctly.
A Warning to Other Customers:
If your insurer (like Churchill or any other Direct Line Group brand) attempts to send your vehicle to DLG Auto Services, insist on choosing your own approved repairer.
DLG does not do thorough work. They patch up the exterior so the car passes a quick visual inspection, leaving you to inherit the costly mechanical consequences and safety hazards down the road. This has been an incredibly stressful, messy, and expensive ordeal.

Day 1 disgusting service!
Slow none productive service.
Untrustable! We have your car messages when they don't.
No communication.
No urgency.

They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts.
Their workmanship is excellent although I have had to ask for a call back on a couple of items that are not working now after the work having been done.
They were on it immediately though when I notified them, came round and inspected the problem on the vehicle at my home and are arranging to bring it back in to rectify it.
I can’t fault them!

if it was possible I would have given a response of zero. The service provided by this organisation was appalling.

Repairs missed target dates five times and my car was returned 88 days after the accident. The car was returned after 70 days but the repairs had not been completed properly and the car had to be returned to the garage. Clearly no checks or quality control were carried out. Reception staff were pleasant and helpful but the rest of the service was totally unacceptable.

I had some work done on my Mitsubishi Outlander it was an insurance job. The paintwork was done to a high standard, had a little thing that shouldn't have passed through quality checks as they told me they had done. The passenger front door and rear door had some clear coat lacquer and it was so sharp it could cut you as it almost did me. They sent a guy round to my house to rectify the fault but he ended up cutting through the paint. He told me that I would need to have the car returned back to the repair shop. I told him under no circumstances my car would be returning back to the paint shop. He also said I would be receiving a phone call from a Manager because I had other complaints that I was not happy with. Firstly, my car went in cleaned inside and out before going to them. Secondly, my car has a subwoofer in the boot. I strongly suspect that someone had idle fingers and was playing around with my headunit and messed it up. Somehow, which still remains a mystery to me someone had done something to the headunit because when I got my car back the radio stations were not working. Instead of having the FM frequency of factory settings of 87.5 mine was displaying 0.00 on all stations. I have never seen that before. That tells me that someone took it upon themselves to play around with my stereo. My dash cam back and front were disconnected but I have my dash cam and stereo connected to each other for backup purposes so if the dash cam has been disconnected for a period of time then the headunit kicks in and will record conversations and it's surroundings. I had to send the unit back for it to be checked out and was told there is some data that the headunit recorded after it had been tampered with. I now have the recordings in my possession and have listened to each conversation. The headunit was so badly damaged internally that I had to replace the unit so luckily for me it still held the data that was retrieved. The replacement stereo cost me £202.00 which I am not happy about because when it went in everything was working fine. All my car went in for was scratch marks on the rear door panel, one small dent on the wheel arch and a scratch on the rear bumper. Nothing needed doing on the inside of the car so I can't get my head around why someone would want to play around with my headunit. When I called the shop to report my findings I was told that the engineer that was coming round to see me I should show him my concerns. I showed him the doors that wasn't done properly but unfortunately by the time he came I had sent the headunit away for repair. One question that made me think was he asked me if the dash cam is connected to the headunit. I told him no because I thought that was a bit strange and why would he want to know that. I was also informed when I spoke to a lady at the shop that the dash cam was disconnected for data protection but no-one plugged it back in after unplugging it. I asked the engineer who came to correct the faults why didn't they place something to stop the the dash cam from recording and his response was that it could still pick up voices. I don't understand why that would have been a concern if they are sincere workers. All work that it went in for was on the outside of the car so I don't understand why they were playing with my property which was on the inside. The maximum of people that should have been in my car is at least two people and that was only to move the car from A to B. I've had my car for just over five years and I know it inside and out and know if it's been tampered with. I know everything on my car. And this occasion I know it didn't come back the same as it went in. Also I was told that they had cleaned my car. As I said earlier, I had washed it and cleaned the inside before it went to them so what was the reason for them to clean the inside. They even wiped the inside with a dirty cloth because there was dirty water marks on the door panels. It was an insurance repair I had to pay my access and then I had to turn around and spend another £202.00 because they had damaged my headunit. This is what I am not happy about. And I am still waiting for a phone call from the Manager. The engineer came to see me on the 2nd of July and today is the 13th of July so that is telling me they don't care about their customers. The other good thing I will say apart from the paint job is the receptionists are very good because they kept me informed of every step that was taking place. I would have loved to have given 5 stars but because of what went on inside my car and me having to fork out money I shouldn't have had to have done then I have no choice but to give them two stars and the lack of communication from the Manager. In my opinion this is very poor service. Oh, and forgot to say, I showed the engineer the 0.00 on the stereo and he said he would have loved to have seen it but there would have been nothing he could have done.

Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the return of my fully repaired and valeted car . All staff individually were polite, helpful
and very pleasant at all stages. I was kept up to date as repairs progressed. My car was returned asap, but only after intense final QC checks. I am extremely grateful to all at DLG for their superb work and professionalism and kind approach in their contacts with myself. Thank you very much for everyone at DLG Middlewich.

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car.
-My car was picked up from my house and returned saving me hustle of engaging someone to to take my car to and from.
-I was given a progress tracking site but, however I was called with updates.
-The job was done quickly and efficiently.
-The drivers who transported my car were courteous and efficient.

Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend them to anyone as the job is phenomenal and I was kept updated throughout the process. Thank you! Lisa

Perfect service

Kept me updated. Car was sparkling clean on return.

Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you to my friends and family.

Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became partially detached in the top corner. Further investigation by myself found a broken mounting bracket had not been replaced during the repair(available on line for about £15)

Communication was good with me, but not between insurance company, garage and hire car company.

The car looks great though and overall none of this was a real issue.

Excellent customer service, very effective handling of my situation and very friendly agents

Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you

Bad behaviour. Unhelpful

It took to long to repair my car - over 2 months. Communication was non-existent. I had to keep calling the garage for updates with no clear date given. Not a great courtesy car was provided for 2 months for a family of 5. A really negative experience. I would not use this repair company again.

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful.
Collection and delivery of my car and courtesy car was an easy process and the quality of the courtesy car was very good, a nearly new Nissan.
There was an unexpected delay with the supply of parts but that was beyond the control of DLG.