DLG Auto Services Anmeldelser 

Following a non fault accident, Direct Line told me that my car needed to go to one of their approved repairers. What they were far less transparent about was that DLG was not simply an independent garage on their approved network. It was Direct Line's own repair operation (Direct Line Group?). While my vehicle was in their possession, DLG then changed its name to Solus.

That relationship should, in my view, have been made much clearer from the outset.

The repair itself should have been simple and straightforward. The rear bumper needed replacing. Although the original damage was relatively minor, I specifically did not want a bumper full of body filler when I had not caused the accident in the first place. Replacement was agreed on that basis, and that was the clear expectation.

Instead, they attempted to repair the existing bumper, and the standard of workmanship was appalling.

There were small holes visible in the filler, along with raised, streaky lines in the paint and lacquer. It genuinely looked like a rushed amateur repair. An engineer who subsequently inspected the vehicle was equally unimpressed with the quality of the work.

Unfortunately, that was only the beginning.

The vehicle was returned to me with additional damage that had not been present when it went in.

The rear wings had apparently been machine polished or buffed alongside the newly painted bumper. According to the engineer, there was no reason for them to have done this. Worse still, the technique appears to have been incorrect, resulting in paint burn through and a large 7 to 8 inch half moon shaped area of damaged paintwork. There was also a small dent in the middle of the damaged area.

The front wheel arch was also scuffed while the vehicle was in their possession.

The front leather passenger seat was returned with a hole in it.

And, remarkably, the vehicle was also returned without a metallic bumper trim piece. This had been damaged in the original collision and removed during the repair, but simply wasn't replaced.

One thing that proved absolutely crucial was that I had taken extensive date and time stamped photographs and videos of the vehicle immediately before it was collected. Those images clearly showed the condition of the car when it left my possession and gave me evidence I could rely upon when the additional damage was disputed. Without those photographs and videos, this would have been a very different argument, I'm sure.

My advice to anybody handing a vehicle over to an insurer or repair centre is simple: photograph and video EVERYTHING immediately before collection. Every panel, every wheel and the interior. I am extremely glad that I did.

So, to recap, my vehicle went in requiring a relatively straightforward bumper repair and came back with a poor quality repair, damaged paintwork on another part of the car, a scuffed wheel arch, a damaged leather seat and a missing piece of trim.

Following engineer inspection, dispute and a formal complaint, the vehicle is now with Mercedes having approximately £5k of remedial work carried out to put everything right.

The garage repeatedly contacted me in an attempt to book the vehicle back in for full rectification. I repeatedly declined. Having seen the standard of the original repair, and the additional damage caused while the vehicle was in their care, I had absolutely no confidence in their ability to put things right without creating further problems.

The one piece of credit I will give Solus and/or Direct Line is that, after a fair amount of deliberation, they are ultimately picking up the bill for the remedial work being carried out by Mercedes.

That said, this entire experience has been completely unacceptable. An accident repair centre should return your vehicle in a better condition than it arrived, not create thousands of pounds' worth of additional damage.

Based on my experience, I would not allow DLG / Solus Heywood anywhere near my vehicle again.

The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.

Excellent service and very happy with the end result! Kept up to date with the progress of repairs.

Amazing, they did a fantastic job fixing my car door, it looks brand new like nothing happened to it and kept me informed of the progress and they were very polite on the phone, would definitely recommend them 😀

Picked up the car at appointed time repaired and returned with no fuss and car looks like new, was fully informed at each step of repair.

Brilliant service throughout

the quality of the work was fantastic. there was a 6 week delay due to the delivery of parts, but I was kept informed and contacted throughout the whole period of repair. This delay was in no way the fault of DLG Auto Services. very friendly staff who delivered and collected my car

Took a little longer than I expected but the finished result was well worth waiting for.

We were swiftly contacted by DLG through our insurance company and arrangements made to collect from our home address. No hassle. Car was returned a few days later like new and had even been cleaned. Excellent service.

Excellent service, on time and kept me up to date at every stage

The customer service was good and the job done was good.

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and completed ahead of the anticipated completion date. The work done looks to be first class. Very impressed.

From receiving a phone call to having car returned service was 1st class same with your diver delivery men were well mannered and helpful and reliable also the work was very good 👍 good

My car was picked up by transporter as arranged with care. I was kept updated and informed from inspection to repairs. My car was then delivered back as arranged, again with care, by transporter. Both drivers very polite and helpful. My car looked new when it came back and l am very happy with the service l have received. Thank you.

Very professional all through and fully informed, great results.

Work carried out on car was excellent

I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for authorisation. I was told they would have my car approx 7-8 days which was adhered to. My car was returned swiftly & in lovely clean condition & all work was carried out to a high standard. Highly satisfied.
Excellent service, very pleasant staff & collection & delivery service to work.

My car was in recently for an insurance repair. The work was carried out timeously and to a high standard. I was kept up to date daily with the progress of the repair. The people I dealt with were polite and helpful. On its return my car had been valeted to a high standard. In fact the inside of the car hadn’t looked so good since the day I bought it!

Fast and efficient work you guys!!. Well done,keep up the good work 💯🙌🏻🥳💯👏🏻💯 xxxcxxxcccc

Very friendly team.
It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt.
My car looks as good as new and they cleaned it inside and out, I never had it so clean.
I thoroughly recommend this repair centre.