The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mere
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mere
Virksomheden har svaret
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien
- 0345 877 6922
4,3
Fremragende
227 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DLG Auto Services - Perth
Thank you for your kind words. We are pleased to hear you found our staff courteous and that you were kept informed of the progress throughout the process. We strive to provide excellent service and appreciate your positive feedback.
Excellent service
Collected car, fixed it, sent updates throughout and then delivered it back.
10. september 2024
Besvarelse fra DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were happy with our service. We strive to provide our customers with a positive experience and we're delighted that we were able to meet your expectations.
Beautiful repair job and the interior…
Beautiful repair job and the interior looked almost as it did in the showroom 7 years ago.
Apart from some communication glitches with DLG in Perth, it was perfection.
17. september 2024
Besvarelse fra DLG Auto Services - Perth
We appreciate your kind words about the repair job and the interior restoration. We're glad you were pleased with the results. We understand that communication can sometimes be challenging, and we strive to ensure smooth interactions with our customers. We'll take your feedback into consideration as we continue to improve our communication processes.
Prompt and professional service.
10. september 2024
Besvarelse fra DLG Auto Services - Perth
Thank you for your kind words. We appreciate your feedback and are glad to hear you were pleased with our service.
First class completion
The work on my damaged car was completed carefully, in first class condition and returned in the time promised.
10. september 2024
Besvarelse fra DLG Auto Services - Perth
We are delighted to hear that you were pleased with the work completed on your car. We strive to provide our customers with the highest quality service and we are glad that you were happy with the results.
Besvarelse fra DLG Auto Services - Perth
Thank you for your kind words. We appreciate your positive feedback and are glad you had a pleasant experience.
Fantastic service from DLG
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of the work and the car was returned to me in perfect condition several days ahead of the target completion date.
All the staff I dealt with were very polite and called when they said they would. I was very impressed with how smoothly the whole process went, especially at a very stressful time.
29. august 2024
Besvarelse fra DLG Auto Services - Perth
We are so pleased to hear that you had a positive experience with our company. We understand that being involved in an accident can be a stressful time, and we strive to make the process as smooth as possible for our customers. We are glad that you were kept informed throughout the process and that your vehicle was returned to you in perfect condition ahead of schedule. We appreciate your kind words about our staff and their professionalism.
Great repair to my car after a crash
Great repair to my car after a crash. Kept up to date with text messages. Staff very helpful
29. august 2024
Besvarelse fra DLG Auto Services - Perth
We're delighted to hear you were pleased with the repair and our communication. We appreciate your kind words about our staff and are glad you had a positive experience.
My vehicle was picked up from my home…
My vehicle was picked up from my home in Dundee but a very nice and friendly driver, the courtesy car I was given was amazing and my car was fixed far sooner than expected. Then it was brought back to me by the same nice driver .
The repair is immaculate, very well done.
16. august 2024
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Perth
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
I am disabled this company picked up my…
I am disabled this company picked up my car from Dundee and repaired a damaged bumper and registration plate. They valeted and cleaned the car to a high standard and returned it to me within 10 days. I really appreciated this trouble free repair.?Work was of avery high standard.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Perth
We are so pleased to hear that you were happy with our service. We understand that having your car repaired can be a stressful experience, and we strive to make the process as smooth and hassle-free as possible. We are proud to have met your expectations and appreciate your kind words about our team's work.
Besvarelse fra DLG Auto Services - Perth
Thank you for sharing your positive experience. We're glad to hear that you were satisfied with our service.
Peace of mind
DGL Auto Services collected my car from my home, did all the repairs required, kept me informed every step of the way and returned my car looking brand new to my home. They could not have been more helpful and pleasant at a difficult time. Thank you DGL.
18. juli 2024
Besvarelse fra DLG Auto Services - Perth
We are so pleased to hear that you had such a positive experience with our services. We strive to provide our customers with the best possible service and we are delighted to hear that we were able to meet your needs. We appreciate your kind words and we are grateful for your business.
Our car took almost 5 weeks to be…
Our car took almost 5 weeks to be repaired due to difficulty in getting parts. The car was returned in excellent condition.
26. juni 2024
Besvarelse fra DLG Auto Services - Perth
This is a review of 2 halves, glad to hear we got the repair side right we apologise your vehicle repairs took slightly longer than expected due to delivery of parts which was outside of our control.
I found the whole experience easy and…
I found the whole experience easy and the staff I spoke to were helpful, and informative. The collection of my car and car return was prompt which was very much appreciated.
8. august 2024
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Perth
Thank you for your kind words. We're happy to hear you found our service easy and our staff helpful and informative. We appreciate your feedback and are glad you found the collection and return of your car prompt.
Our car repairs
You were so helpful & kept us up to speed with everything that was happening
6. august 2024
Besvarelse fra DLG Auto Services - Perth
We appreciate your kind words! We strive to provide excellent customer service and are glad you found our team helpful and communicative.
Not very good
Don't get back to you when they say they will. So many different people speak to you, each with a different version of events. Not adverse to telling lies.
14. maj 2024
Besvarelse fra DLG Auto Services - Perth
We understand your frustration with the communication and inconsistencies you experienced. We value your feedback and will use it to improve our customer service processes.
Thank you for your help
Thank you for your help
Professional service
My Car is looking perfect
Many thanks to you all
Margaret
6. august 2024
Besvarelse fra DLG Auto Services - Perth
We are so happy to hear that you are pleased with the service you received and that your car looks perfect. We appreciate your kind words and feedback.
Poor aftercare service
Staff helpful and pleasant but car returned in a non-roadworthy condition and still no resolution.
6. august 2024
Besvarelse fra DLG Auto Services - Perth
We understand your frustration with the condition of your car upon its return. We strive to provide a seamless and satisfactory experience for all our customers, and we are disappointed to hear that this was not the case for you. We appreciate your feedback and will use it to improve our services.
First class next day service
My vehicle was collected from my house the next morning after my on line claim. The workman ship on the repair and after care service was first class. I would highly recommend DLG
4. juli 2024
Besvarelse fra DLG Auto Services - Perth
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were happy with the service you received, from the vehicle collection to the repair and aftercare. We appreciate your recommendation and will continue to strive for excellence in all that we do.
Besvarelse fra DLG Auto Services - Perth
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our communication and service to be excellent.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.