The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Virksomheden har svaret
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mere
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mere
Virksomheden har svaret
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mere
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DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien
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Good: The repair quality. Communication from repairer once they had the car.
Bad: 1. Booking-in date was later than insurance company had indicated (DLG said the insurance company, Churchill, should never have given me a date) 2. 1st attempt at pickup was arranged by phone the previous evening for "next day afternoon, and as late as possible". The driver arrived at 11.30am and tried contacting my mobile till 12.20 when he gave up and retuned to base. My wife's mobile had been given as a backup to mine but she was never called at all. 3. The courtesy car delivered was filthy (driver apologised). 4. By the time our repaired and cleaned car was delivered the 80 miles back to us, it too was filthy outside (should at the very least have been put through a car wash).

Besvarelse fra DLG Auto Services - Perth
Freindly and helpful staff and repair carried out with excellent workmanship.
The staff were helpful and understanding considering the 5 months or so for the spare parts to arrive. The restoration was a very good job, I'm pleased.
Great communication and a professional repair. Thanks.
Very well organised repair, kept fully informed at all stages of the repair. Car was returned in immaculate condition, looked as good as new. Highly recommended company.
DLG contacted us and kept us constantly up to date with the progress of the repairs. Courtesy car was delivered and collected on time.
I had absolutely no complaints about the service I received from the office staff to the mechanic’s I was kept updated on the progress of my vehicle
The company kept in touch with regular updates on the repair
They made the pick up, repair and return of my vehicle so simple. They were ontime, professional and very helpful.
Repair took 3 months and when I finally got it back it was dirty inside and out.
The windscreen was replaced but it looks like the wipers were not, these will need to be replaced.

Besvarelse fra DLG Auto Services - Perth
Great communication and no fuss pick up and delivery of car once work completed. Car was immaculate when returned
Easy to contact and very helpful staff after a stressful incident causing damage to our car just two days before we were due to travel to France. Vehicle quickly checked to allow us to travel and repair was booked in and quickly dealt with on our return.
Delighted to receive car back in great condition, inside and out.
A job well done Thankyou
Service was excellent!! I was kept updated at each stage of repair and even car was returned it was flawless!! Customer service as well is excellent !! Spoke to a young guy several times and not only was he very polite and professional but really took the time to listen to me and dealt with my enquiry in great time . Happy happy to have my car back … it’s looking fab 👌😊 Thank you
Everything happened from when they said it would happen from collection to return and the repair was faultless. Really happy with the service.
The company done a great job on my repair. They kept me up to date when things would happen. When they returned my car to me it was immaculate, the cleanest I have seen it since new.
Could not be happier with the service
Had a rear shunt with minor damage to bumper, called Churchill Insurance and repair was quickly arranged through DLG. Car was collected within 2 weeks by transporter and returned within a week repaired. Very happy with the repair quality and service.
A full five stars. It's encouraging to see in a dumbed down world that there are individuals and companies who still hit the high mark. I couldn't ask for more. The service was seamless, high end and caring
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