Dixon Commercial Investigators Anmeldelser 

I’m extremely disappointed with the service I received from Dixon. I hired them to recover a debt, and instead of representing my interests as their client, they seemed more focused on accommodating the debtor’s narrative.

The debtor was clearly informed of my policies, including that canceling the service would still incur charges for the time and effort spent on their project (design time, meetings, and calls). I have proof of this, yet Dixon never consulted me for critical details during their negotiations.

Their lack of communication and one-sided approach resulted in an outcome that does not reflect the effort I hired them for. I expected them to act in my best interest, but instead, I feel they prioritized the debtor’s claims, ultimately failing to recover what was rightfully owed.

I cannot recommend Dixon to anyone looking for professional and client-focused debt collection services. Save yourself the frustration and look elsewhere!

This is a repost as the last review was taken down for using personal information. Which there was not. Here is a word for word copy of my review ( please look above )

There is no personal information for anyone to flag this or taken it down. Just an FYI

Absolute liars!!!! They do NOTHING but take your money. The send ‘reports’ which are just copy and paste statements. I have asked multiple times for my money back as they can not give me proof of doing any work. Instead of giving me a refund, they charged my credit card again!!! STAY AWAY FROM THEM - NOTHING THEY SAY IS TRUE!

do not hire them as a collections agency. We've given them several files, one worth around 70k. The sent a statement that they collected the amount and their commission was 40k. Then they denied receiving any money and said the amount we owed them was for commission. Commission on what? We still don't know if they have they money or not, nobody will get back to us and we've sent them 2 lawyers letter demanding a response.

Once again, the company still calls, even we told them ten times not to.

A total scam they do a great job posting positive reviews that all get pushed down, cause they’re all fake. Then when they’re real customers complain, they start up again.

These people are like a virus. I’m surprised CTV news hasn’t cracked down on them yet. Maybe that’s a good time to give them a call.

Don’t waste your time here.

Absolute waste of time and money. Provided them with two files for collections. One even had ruling from small claim court in my favour. For a year nothing has happened and they collected zero dollars but they offered to take both files to the court??. One has already pulled in my favour!! Save your money and time avoid Dixon and learn on my mistakes. More I look at it, appears to be a scam.

I rarely leave reviews like this, but my experience with this company has been extremely disappointing and others should be aware.

I engaged them to assist with a collections matter and paid upfront for their services. Initially, expectations were set around communication, follow-up, and progress. Unfortunately, none of that materialized.

Over the course of the engagement:

Communication has been virtually nonexistent
I have not received meaningful updates in 6–8 months
There has been no clear evidence of progress on my file
Despite this, I’ve been asked for additional fees

To make matters worse, their contract includes an automatic renewal buried in the fine print. That renewal went through, and I’m now paying for another term without having seen any value from the first.

At a minimum, I expected transparency, regular updates, and accountability. Instead, I’ve experienced silence and ongoing billing.

I would strongly caution anyone considering their services to review the contract carefully, especially the renewal terms, and to set very clear expectations around communication and deliverables upfront.

Based on my experience, I cannot recommend this company.

We received a proposal from a sales associate regarding the management of our collection activities. fees for collections $2,500.00 for their services. However, it has been noted that there is no direct point of contact available for addressing issues; we are advised to communicate exclusively via email. Although multiple emails have been sent, responses may be infrequent. Furthermore, we have observed that their invoices are often unclear, and pricing for invoices can vary unexpectedly. Overall, we have found their level of professionalism to be inadequate, and their telephone interactions reflect a condescending tone.

Stay away from this business its just a trap dont waste tour time and money.
Its not business its a family of scamers

We engaged Dixon Commercial Investigators in February 2024 to assist with collecting three debts on our behalf. Despite their engagement, they did not recover any funds for us.
One account even had a prior LTB judgment of $1,974 payable. Dixon repeatedly requested that we proceed with “Phase 3” action to report the debtor to our credit bureaus to encourage payment. We received numerous emails, calls, and letters regarding this, and eventually responded “YES” by email simply to stop the repeated communications.
During this process, Dixon invoiced us $440.25 for commission on funds that had been received years prior to their engagement — an amount we formally dispute as a clerical error. We were concerned that much of their insistence on Phase 3 appeared to focus on generating additional fees rather than successfully recovering funds, as they had not recovered anything on the accounts aside from our initial payment.
We offered to settle 50% of this disputed amount pre-interest, which was declined. During a phone call on January 20, 2026, a representative indicated they could report the disputed debt to our credit bureaus even without a court judgment.
We formally disputed the invoice and terminated all dealings with the company, requesting written confirmation that post-termination payments would go directly to us. Based on this experience, we cannot recommend this company.

Paid this company over 7 k to collect debt on behalf our company. They missed the time by statue of limitations. Never represented us or started the court process. Would have been better off doing it ourselves. Not to mention they lost all our paperwork and folders with years worth of work done by previous lawyers including exhibits, transcripts etc. Stay away from these crooks.

SPAM SCAMMERS - don’t fall for it!!!

Arrogant, rude, condescending and a bunch of other C words. Have documents that supported my side of the situation. SAM CULP (CU*T) the agent said it was irrelevant and saying that I was owing a certain amount. Explained to her I asked her client MULTIPLE times for email quote that was not provided and that I felt I was being scammed. She in end tried to turn it on me and saying I was trying to scam them. I offered her double the amount that was verbally agreed to settle the case and she belittled my amount which was 80% of what she offered.

would give them a minus review if that's possible. Couldn't collect a cent of the over 50,000 we were owed but suggested to pay extra to send a "strong letter"...right.

calling and threatening people when no debt is owed. they have the wrong person. the reviews by everyone suggest this is common practice. report to all agencies with documentation.

"My experience with DIXON has been frustrating. The presentation I received over the phone and by email was vastly different from what I encountered in the office, leading to confusion about the terms of the contract. After signing the agreement, I found that the actual services did not align with what was promised.

Communication has been poor both over the phone and by email; I often feel like my questions go unanswered, and follow-ups are lacking. Instead of solving initial problems, I find myself facing even more issues. Until now, I could not cancel my contract or get a refund for my membership. I cannot recommend this company due to the lack of trust and support. Proceed with caution if you choose to work with them."

I contacted Dixon Commercial to assist with monies owed to us. I filled out forms but did not sign. I changed my mind after reading reviews. Sales advised that it was fine if I didn’t want to proceed as I did not sign the contract. Yet they charged my Visa anyway and now ignoring my emails and phone calls. And they tried to defend their reviews????

Did a service call Aug 24/2024.
They refused to pay so I sent invoice to Dixon. I sent it to the third option of collections.
They were paid Jan 29/2025.
Very impressed. This account is paid.
My chin hit the floor.
Thanks Dixon.

Over priced, and the single worst customer service experience I have every dealt with in the sum of all the things we are dealing with.

Never ever, ever, ever, EVER do business with this piece of hits company.

Same as others I have a JUDGEMENT and these guys sold me on their membership that they'd collect and take 10%..... they did nothing and come to find out they are not even reporting the debt unless we give them 40%.... lots of better collectors out there, go that way.