Diesel Anmeldelser 

Ho comprato gli auricolari diesel quelli con la catenella in acciaio...
Pessima qualità.
Li ho comprati perché pensavo che fossero rinforzati sia dallo spessore del cavo che dalla catenella che lo circondava.
In realtà quello che si rovina immediatamente e l'attacco per la ricarica.
Ho chiesto il cambio proprio nel periodo che stavo partendo per le ferie.
Dovevano mandarmi l'etichetta da attaccare sul pacco del reso e non me l'hanno mai mandata.
Nel contempo parto per le ferie al mio ritorno riprendo il caso in mano, ora loro dicono che i tempi sono scaduti.
€100 per degli auricolari scadenti non comprerò mai più nessun loro prodotto fosse anche per il loro modi di trattare i clienti

Ho acquistato una borsa nel 2022 arancione lucida , usata un paio di volte è una verniciatura su un materiale che non è pelle borsa pagata all’epoca 400 euro , scolorita di col argento come neanche la più bassa qualità cinese,vado in store e dopo che lascio miei contatti per assistenza, avrei voluto sistemarla anche a pagamento, mi dicono che assistenza vale un anno e solo su borse rotte, ridicolo non la riparano neanche a pagamento. Non comprerò mai più diesel! Pessimi!

Jag köpte ett par jeans från Diesel den 31 oktober 2025 för cirka 1 500 kronor. Enligt Diesels egna villkor gäller 12 månaders garanti för produkten. Därutöver finns det enligt EU:s konsumentlagstiftning ett lagstadgat skydd för fel på varor som innebär minst två års rätt till åtgärd för konsumenten.

Trots att det ännu inte har gått ett år har byxorna redan gått sönder. De har använts mycket sparsamt och på ett helt normalt sätt, utan någon onormal belastning eller särskilt slitage. Med tanke på hur lite de faktiskt har använts är det helt orimligt att de redan har gått sönder. Man förväntar sig självklart att ett par jeans i den här prisklassen ska hålla betydligt längre än så.

Jag anser därför att detta tyder på ett produktions- eller materialfel. Ett par jeans för cirka 1 500 kronor bör kunna förväntas hålla betydligt längre vid så sparsamt och normalt användande.

Jag gick tillbaka till butiken där jag köpte jeansen för att reklamera dem, men fick då veta att butiken har stängt permanent. Jag kontaktade därför Diesels kundsupport via mejl och förklarade situationen. Tyvärr fick jag endast till svar att de inte kan göra något åt saken.

Detta är fullständigt oacceptabelt. När man betalar omkring 1 500 kronor för ett par jeans och de går sönder efter mindre än ett år, trots mycket sparsamt och normalt användande, förväntar man sig att företaget tar ansvar. Detta gäller särskilt när produkten fortfarande omfattas av Diesels 12 månaders garanti och dessutom av det lagstadgade konsumentskydd som gäller inom EU.

Det som gör mig mest besviken är dock inte bara att byxorna har gått sönder, utan hur Diesel har valt att hantera situationen. Att avfärda mig som kund med beskedet att ingenting kan göras, trots att jag fortfarande befinner mig inom garantitiden och dessutom har ett lagstadgat konsumentskydd, är långt ifrån det bemötande och den kundservice jag förväntar mig av ett så etablerat varumärke.

Jag förväntar mig att Diesel tar ansvar för den defekta produkten och hanterar detta som ett reklamationsärende i enlighet med både era egna garanti- och reklamationsvillkor samt gällande konsumentlagstiftning. Jag vill därför att ni återkommer med en konkret lösning, exempelvis reparation, ersättningsprodukt eller återbetalning.

Jag är extremt besviken på både produktens kvalitet och Diesels kundservice. För mig handlar detta inte enbart om ett par trasiga jeans, utan om företagets ansvar och hur man väljer att behandla sina kunder när en produkt inte håller den kvalitet och hållbarhet som man rimligen kan förvänta sig.

Om detta är nivån på Diesels kvalitet och kundservice kommer jag inte att handla hos Diesel igen, och jag kommer inte heller att kunna rekommendera varumärket till andra.

Plus de 200€ de commande un colis indiqué comme livré et reçu un seul article sur deux évidemment le plus cher n’étais pas dans le colis réclamation faite et aucun remboursement attente de plusieurs jour avant les réponses je leur est envoyé une photo de l’article reçu mais ne peux inventer la preuve que je n’est pas reçu l’autre article ( vu que je ne l’ai pas ) 138€ qui me dise non remboursable c’est une intéressant et du vole à fuir

I had a horrible experience at the Diesel store at Lenox Square in Buckhead.

On what was supposed to be a very happy day, my birthday, I went to Diesel to purchase a pair of jeans using a $200 gift certificate that my sister had given me as a birthday gift. Unfortunately, what should have been a simple and enjoyable shopping experience turned into an extremely frustrating ordeal.

Apparently, Diesel has serious issues processing purchases using its own gift certificates—gift certificates that the company itself sells and issues. I spent more than an hour trying to complete a purchase that should have taken just a few minutes. It became so frustrating that I eventually had to spend time on the phone with Customer Service, where I ended up extremely upset and yelling just to get the situation resolved.

I want to make it clear that the employees at the Lenox Square store were incredibly friendly, patient, and helpful. They did everything they could to assist me, and without their kindness and persistence, I probably would have walked away without making the purchase at all.

The problem is with Diesel’s gift certificate system and, more importantly, the lack of an efficient solution when something goes wrong. A customer should never have to spend over an hour trying to use a $200 gift certificate issued by the company itself.

What started as a happy birthday shopping experience ended up being bitter, stressful, and extremely disappointing. Diesel needs to address this issue because customers should not be made to feel as though they are trying to use something that the company itself sold them.

Order Number: GE11685644127NL
Order Placed: 21/03/2026

Unacceptable fraud! Paid for 3 items, only received 2, and Diesel refused to refund despite unboxing video evidence.

I ordered three items from Diesel: a hat, a crossbody bag, and a necklace. However, upon delivery, the package contained only two items—the necklace was completely missing. The external packaging was perfectly intact and undamaged when it arrived, which clearly indicates that the shipping staff failed to pack the necklace in the first place.I immediately emailed Diesel customer service on the very same day, providing a complete and continuous unboxing video as solid proof. The customer service team stated they would forward my case to the Italy headquarters for handling, but I never received any further response or update from them.Left with no choice, I filed a chargeback dispute through my credit card company (Fubon Bank) in early April. After months of waiting, Diesel abruptly rejected the dispute and refused to refund the cost of the missing necklace. Their ridiculous justification was: "Why didn't you process a return for the full order?" This makes absolutely no sense. How could I possibly return an item that I never received in the first place when the order was short-shipped?I have fully provided my unboxing video to prove that the necklace was missing from the moment the package was opened. Conversely, I demanded that Diesel provide their fulfillment/packing video to prove that the necklace was actually placed inside the box by their staff. Diesel has completely ignored this request, failed to provide any proof of shipment for the missing item, and stubbornly refused to issue a refund or a replacement.This is an absolute scam and appalling customer service. I demand that Diesel immediate review this case and issue my refund!

I ordered a few pairs of jeans in 2 styles and 2 lengths.
The only pair that fitted were sent in the wrong colour and had a dodgy seam.
I thought I'd let them know so another customer wasn't disappointed but they've not really done anything to note this.

I had also ordered a dress. It came screwed up and had food stains and damage to the hem where someone had worn it. I was told on the phone this was sent from a store rather than stock. How did the cashier not notice? How did they not see what was obvious before sending out.
They are trying to say this was manufacturing default. Very little apology or anything to make good on two bad orders

I am stunned that a high end retailer would act this way.

Jeans at close eto £200 and the dress while half price retailerd at £300 originally.

I wish I'd read the other reviews before I ordered.

Terrible service

Poor customer service, I bought a lasues watch from diseal, they send me a nonsense bracelet, they took time to reply me when I complain,letter they replied and I send all the pictures, they said I should return which I did ,they went quite again until I asked them if they had recieved thats when they said yes and I will recieve my money in 4 business days, until now diseal hasn't reverse my money £259.00 I returned their order. They acknowledge they recieve it but my money they cant reverse it

I have been a loyal Diesel customer for more than 20 years, and this review honestly hurts to write because I genuinely love the brand.

I don’t believe Diesel has a product problem. I believe Diesel has a customer-experience problem.

I own approximately 45 pairs of Diesel jeans and probably 99% of my wardrobe is Diesel. I even drove 1½ hours from Maryland to the Virginia store because I wanted to make another purchase using Visa gift cards. I was told over the phone that it could be done. When I arrived, the manager told me she would arrange a solution with the Soho team and even gave me her number to follow up. I trusted that promise. My follow-up messages were ignored and the promised solution never happened.

I would have accepted a simple “we can’t do that.” What disappointed me was the lack of honesty and follow-through.

I also recently contacted Diesel’s call center about an online order. Instead of feeling helped, I felt like I was inconveniencing the representative simply by asking about my order. The tone was dismissive and condescending.

This is especially disappointing because Diesel already has what many brands spend years trying to build: a recognizable brand, unique designs, and products that customers are willing to pay premium prices for.

Please don’t lose loyal customers because of the people and systems surrounding the product.

Customer service is not an extra feature of a premium brand. It is part of the product.

I’m not writing this because I want to stop buying Diesel. I’m writing because I genuinely want the brand to succeed.

I don’t believe Diesel has a product problem. I believe Diesel has a customer-experience problem.

Was looking online for Diesel got happy when I saw the site just to click on it and find jeans 0/10 Scammers

ho ordinato una borsa per fare un regalo di compleanno ovviamente l'ho ordinata con largo anticipo e ho visto che sarebbe arrivata in 2/4 giorni lavorativi, una volta superati i 4 giorni ho contattato l'assistenza perchè non era nemmeno stata spedita e hanno inviato un sollecito due giorni dopo ancora niente e ho ricontattato l'assistenza e hanno nuovamente inviato un sollecito il giorno dopo mi è arrivata una mail con il mio ordine cancellato perchè il prodotto era terminato peccato che io l'avevo ordinato la settimana prima. Servizio veramente pessimo sconsiglio vivamente tra l'altro servizio clienti pessimo le prime due operatrici contattate non mi hanno aiutato per niente hanno solo saputo inviare un sollecito senza riscontro solo l'operatrice contattata dopo la cancellazione dell'ordine è stata in grado di darmi una spiegazione ma comunque sconsiglio vivamente l'ascquisto.

commande passée il y a 10 jours, aucune nouvelle, le sivi de colis marque le colis comme 'livré' alors que c'est faux (livraison en relais colis, qui n'a jamais reçu le colis)
Pas de communication de la part de Diesel ...

Hände weg. ich habe mal Ausnahmsweise direkt hier bestellt und die Ware Zurückgeschickt. 1 Monat später immer noch kein Gutschrift ( Zahlung Paypal ) nach meine Anfrage, wird mir mitgeteilt, dass UPS keine Tracking anbietet und ich das Geld nicht bekomme
( UPS von Diesel für Abholung beauftragt ) Obwohl ich nachweisen kann, dass das Packet angeholt ist . Kommunikation ( Per mail ) Läuft über KI oder Google Übersetzer. Bei Amazon und Co bekommst das Geld an den Moment, wenn das Packet abgeholt ist ohne Stress.. Lernt was

nie Wieder.

Diesel really need to get some proper models instead of boys to model their clothes.

The models on their current website, don’t entice me at all, the clothes are literally hanging off them.

Diesel need to get some models that fill up the Arms in their T-shirts and fill up the legs in a trousers instead of skinny bony little boys

Superbe accueil à la boutique Diesel rue Montmartre.
Gentillesse et disponibilité du vendeur qui nous a bien conseillé pour l'achat que nous avons effectué.
Bravo à cette équipe!

Bestelling geplaatst en betaald met Ideal. Krijg ik een melding dat mijn order gecanceled is maar bedrag is wel van mijn rekening afgeschreven. Ze willen dat ik met paypal betaal. Onbetrouwbare webshop van diesel.

Partiamo da un servizio clienti ormai dichiaratamente inutile, visto che se chiedi info sui prodotti leggono quello che c'è scritto e posso leggere autonomamente e se ti serve aiuto parlano come un libro rotto, peccato siano tutte cose che nella loro testa funzionano, ma che nella realtà no. Una consegna stabilità in un fermopoint, visto che il corriere non entra nel parconper fare consegna al palazzo, e l'ultima volta mi ha anche preso a parolacce dicendo che lui non era abilitato ad entrare nei parchi, è stata segnata cone rifiutata e rimbalzata ad un altro fermopoint. Vai a chiedere spiegazioni e ala simpatica addetta dice che non esiste la procedura che ho adottato è errata, peccato mo fosse stata confermata da loro e fermopoint mesi a dietro, chiamo dhl per conferma e mi dice chebla procedura consigliata dalla collega diesel non esiste. Ricevo il pacco, per carità stava dove era stato detto, altra novità, due chiamate effettuate prima e dopo l'acquisto per garantire che fosse stata confermata l'opzione regalo, anche senza aver inserito biglietto regalo, e, sorpresa, la confezione non c'è. Riassunto della telefonata di stamattina, un libro rotto che non vuole sentire parolacce altrimenti si scandalizza e che spiega l'ennesima procedura semi campata in aria di spedizioni, senza giustificare minimamente l'assenza della confezione regalo, se non annuendo alla mia richiesta di reso, tanto ci perde l'azienda mica loro, a loro a quanto pare non frega nulla. Per essere una zienda da Milano fashion week con articolo anche di svariate migliaia di euro penso che debba rivedere un bel po do cose, visto che temu e shein funzionano meglio.

P.s. suggerimenti su come confezionare la maglietta? Mi mandate una confezione che avete dimenticato di inviare a parte? O come ha detto l'intelligenza di turbo procedo col reso?

I am a loyal customer of this brand.
I am always satisfied with DIESEL products, "for successful living" :) Excellent product!

Used to be a great quality brand, but are simply greedy, and the quality of the clothing is below sub par for the price.
Overpriced rubbish and terrible customer service.
Shame cannot give ZERO (0) stars, dont even deserve 1 star.
Buy elsewhere, avoid this brand

Good sportswear at a reasonable price. But there's one downside: they always send me a size smaller than I need. I've gotten used to it and order a size larger.